GreenCloud SG DC2: advertised test IP is clean, delivered range is VPN-flagged — refund, relocation

Comments

• Fubuki Member

  4:27AM

  it's an IDC VPS, what did you expect?

  Thanked by 4FAT32 giang mans_xd mrerenk
• quietharbor Member

  4:35AM

  Update — support has answered the question in ticket #050953. Asked why the advertised DC2 test IP is not from the range customers are provisioned from, they replied verbatim:

  "As previously mentioned, our IP address is random; we do not support checking the IP address for any site or service. The IP test is only for testing ping, network, and speed."

  So the official position is that the test IP on the datacenter page tells you nothing about the IP you will actually receive — not its range, not its categorization. Combined with their earlier statement that "all our IPs will be displayed as datacenter/proxy/VPN," buyers should treat the showcased test IP as network-speed evidence only.
• MallocVoidstar Member

  4:38AM

  Why are you buying any VPS if you need them to be flagged as residential, or whatever your requirement is?
• carlos001 Member

  5:02AM

  I think they give you some IPv6 addresses, and these days, with AI, it's really easy to set up.
  On the other hand, if you want high-quality, clean IP addresses, use a proxy provider that specializes in that—they have millions of IP addresses to choose from.
• kenjing789 Member

  6:25AM

  @quietharbor said:
  Update — support has answered the question in ticket #050953. Asked why the advertised DC2 test IP is not from the range customers are provisioned from, they replied verbatim:

  "As previously mentioned, our IP address is random; we do not support checking the IP address for any site or service. The IP test is only for testing ping, network, and speed."

  So the official position is that the test IP on the datacenter page tells you nothing about the IP you will actually receive — not its range, not its categorization. Combined with their earlier statement that "all our IPs will be displayed as datacenter/proxy/VPN," buyers should treat the showcased test IP as network-speed evidence only.

  Test IP are for network test, not how clean it is. Its your fault
• matheny Member

  6:31AM

  @quietharbor said: which makes the server unusable for my purpose

  what was your "purpose" btw 🤣 botting? web scraping? spamming?
• MikeA Patron Provider, Veteran

  6:34AM

  Thanks for sharing a great review of GreenCloud! It looks like they delivered a great value promotion deal just as they advertised!

  Thanked by 5hatebreeder mans_xd Nekopara mrerenk oloke
• vuanhson Member

  6:39AM edited 6:39AM

  Test IP is for network test, no one expect to receive that IP when order a VPS. (And in common sense, if you get that IP then how do other people test?)
  GC does not guarantee the clean of IP, and they already state no refund on all sale plan when order from the WHMCS page. If you somehow miss this, It's totally your fault.
  For future order, if you are in doubt, contact the CS before order. Provider can give clean IP is rare btw.
• Motion3549 Member

  6:39AM

  I'm not going to judge you, OP. All I can say is I wish you all the best. In this economy, it's hard to get by, and everyone's racing to the bottom.
• TrK Veteran

  6:50AM

  I want really laughing with this one.
• JohnFilch123 Member

  8:16AM

  @Motion3549 said: everyone's racing to the bottom

  To the top, probably
• dosai Veteran

  8:19AM

  Thanks for documenting this so clearly and distinguishing the different issues involved.

  Based on the ticket details you have quoted, this does not appear to be a basic connectivity complaint. You have confirmed that the assigned IP is reachable from China and that it is not listed on ordinary blacklists. Your concern is that the IP range actually assigned to you is classified by third-party reputation services as datacenter/proxy/VPN, while GreenCloud’s published DC2 test IP appears to have a materially different reputation profile.

  That distinction matters. A server can be technically reachable and have a clean blacklist score while still being unusable for services that reject or scrutinise proxy/VPN/datacenter ranges. Examples could include account registration, payment platforms, advertising systems, anti-fraud checks, business applications and websites that require residential or non-anonymising IP reputation.

  The most important points in your account are:

  1. The advertised test IP does not appear representative of the range assigned to the customer.
     If the test IP is intended to demonstrate the expected network or reputation quality of a plan, customers could reasonably assume that their assigned IP would come from a comparable pool. If that is not the case, the distinction should be stated clearly before purchase.

  2. The problem appears to affect the entire assigned /24 range.
     A simple paid IP change is not a meaningful remedy if the replacement remains within the same range and carries the same proxy/VPN categorisation.

  3. The available alternatives do not address the underlying issue.
     According to the quoted support response, relocation to Japan, a refund, account credit or access to the separate Singapore Premium pool is unavailable. The only possible change is to Singapore DC1 for a $10 fee, but the published DC1 test IP reportedly has the same categorisation.

  4. The refund policy creates a significant risk for customers with specialised requirements.
     Promotional-package exclusions may be clearly stated in the terms, but customers may not realise that IP reputation—not merely uptime, latency or blacklist status—will determine whether the service works for them. That is why representative test-IP disclosure is important.

  5. The statement that all company IPs will display as datacenter/proxy/VPN appears broader than the original presentation.
     If that is GreenCloud’s position, it would be useful for the company to explain why the showcased Singapore Premium test IP appears to have a different classification and whether the difference is temporary, provider-specific or based on a distinct allocation pool.

  I also appreciate that you included the exact ticket wording rather than paraphrasing the support responses. That makes the post much more useful as a factual record and gives GreenCloud an opportunity to correct any misunderstanding publicly.

  The most important question for prospective buyers is therefore not simply, “Is the IP reachable from China?” It is:

  Will the IP range assigned under this specific plan be treated by the services I need as a normal, non-anonymising IP?

  Anyone for whom IP reputation is important should test the actual assigned IP immediately after provisioning and should not assume that the plan’s published test IP represents every customer allocation. GreenCloud should ideally publish representative reputation information for each allocation pool and clearly state whether promotional customers receive IPs from the same pool as the showcased test address.

  Until GreenCloud provides a different remedy or clarification, your conclusion appears reasonable: customers whose use case depends on avoiding proxy/VPN classification may have no practical post-purchase fix under the stated policy.
• GPoe Member

  8:22AM

  I am not GC's customer, but I noticed that GC doesn't refund for promotional packages. You should ask ip range before you buy.
• marl Member

  8:49AM

  @GPoe said:
  I am not GC's customer, but I noticed that GC doesn't refund for promotional packages. You should ask ip range before you buy.

  this actually is a good idea. open a support ticket first.