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Need a Tech Support for Paid Help
Hello,
I have a problem with my server . somehow dedicated server doesnt ping/ssh when reboot.
i have only applied patch of php and only this server somehow bugged.
OVH did detected no ping but support didnt replied yet.
Server on rescue mode now.
I'm looking for Expert for this task ability to restore access from rescue mode has i never faced similar issue
Regards
Comments
Hmmm what kind of isse is it ? do u have a idea ? ...... maybe downtime.. ?
Can you access the console? When did you reboot it last time?
Yesterday i only updated php on few of my server but this one also passt well, only today i noticed i cant access to ssh but server was working. i made restart from panel to see but ovh system detected no ping and went to intervention rescue mode
once i do boot from disk . server come up but no access to ssh or ping
[CODE]
from OVH Support
The server has been checked physically and no issues were found.
The server has booted to customer OS and is on login screen but has no ping.
No firewall is detected.
The server has booted to internal tools:
No errors reported in IPMI SEL.
All memory DIMMs detected
All drives detected, no SMART errors.
Network connectivity OK.
System was rebooted and has still failed to ping on the operating system.
Server has been booted to rescue-customer.
Ping ok.
IPMI ok.
KVM Access codes sent.[/CODE]
I didnt reboot it from command line , only from OVH Panel in the morning. btw look at my last post from ovh Tech
let's get in touch and i'll fix it for you right away
@JohnGrag don't give access to every random, anonymous guy on the internet who claims he can fix it. Make sure you verify his identity, credibility and experience first.
Giving access to the wrong person could create even bigger problems and you really don't want that.
I see they said IPMI is OK, can you access server through IPMI?
Networking may be botched, but data might be intact inside!
@JohnGrag I'm some random guy on the internet. Ignore @Mumbly and give me all your credentials and credit card details.
Anyone ? i'm offering 100$ who can restore access
Most likely network configuration issue, ps look around in guides rescue mode is enough to troubleshoot and fix most of the things.
And don't share your credentials to anyone only do it after you have done everything by yourself and unable to fix the issue, first priority should be your host.
We can help you restore access to your server from rescue mode. As OVHcloud partners, you can verify our partnership here: https://partner.ovhcloud.com/en/partner/systemfreaks-ltd/
As a special rate for the LET community, our remote technical support is offered at $36/hour, with a minimum charge of 10 hours ($360).
If you want to proceed send a dm
Hi, we handle bare-metal recoveries like this regularly. I just sent you a PM with a safe action plan.