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Servitro down for over 24 hours

T3T3 Member
in Providers

My VPS with Servitro has been down since yesterday.

No reply to ticket.

CP says stopped, clicking boot fails.

Anyone else?

Comments

  • monsoon73monsoon73 Member

    Mine's online. Maybe they don't answer tickets on weekends

  • rpqurpqu Member

    LOL LMAO

  • T3T3 Member

    Virtfusion reported it as stopped.

    Only button available was Boot, which failed.

    Turns out it was not actually stopped, it had hanged, had to run JS commands through the browser devtools console to issue the power off command, then boot succeeded.

    Still nothing from support though. Guess you're on your own with this company.

    Thanked by 1xvps
  • RAVNIXRAVNIX Member, Patron Provider

    @T3 said:
    Virtfusion reported it as stopped.

    Only button available was Boot, which failed.

    Turns out it was not actually stopped, it had hanged, had to run JS commands through the browser devtools console to issue the power off command, then boot succeeded.

    Still nothing from support though. Guess you're on your own with this company.

    As another provider, we've had this issue with VirtFusion as well. Sometimes servers get paused, and even the normal admin controls dont work. The only solution was either virsh cli, mass power options or the API.

    Thanked by 1T3
  • MikeAMikeA Patron Provider, Veteran
    edited October 12

    @RAVNIX said:

    @T3 said:
    Virtfusion reported it as stopped.

    Only button available was Boot, which failed.

    Turns out it was not actually stopped, it had hanged, had to run JS commands through the browser devtools console to issue the power off command, then boot succeeded.

    Still nothing from support though. Guess you're on your own with this company.

    As another provider, we've had this issue with VirtFusion as well. Sometimes servers get paused, and even the normal admin controls dont work. The only solution was either virsh cli, mass power options or the API.

    A VM being paused isn't an issue with virtfusion, virtfusion is just the control panel sitting on top, but an issue with your hypervisor or the VM (most likely the hypervisor). Maybe the hypervisor is running out of memory; maybe your hypervisor storage is out of space; maybe there is an I/O issue with the storage devices. Or kvm/virtualization bugs with things like nested virt can cause it.

    Thanked by 2vingohost T3
  • RAVNIXRAVNIX Member, Patron Provider

    @MikeA said:

    @RAVNIX said:

    @T3 said:
    Virtfusion reported it as stopped.

    Only button available was Boot, which failed.

    Turns out it was not actually stopped, it had hanged, had to run JS commands through the browser devtools console to issue the power off command, then boot succeeded.

    Still nothing from support though. Guess you're on your own with this company.

    As another provider, we've had this issue with VirtFusion as well. Sometimes servers get paused, and even the normal admin controls dont work. The only solution was either virsh cli, mass power options or the API.

    A VM being paused isn't an issue with virtfusion, virtfusion is just the control panel sitting on top, but an issue with your hypervisor or the VM (most likely the hypervisor). Maybe the hypervisor is running out of memory; maybe your hypervisor storage is out of space; maybe there is an I/O issue with the storage devices. Or kvm/virtualization bugs with things like nested virt can cause it.

    Yes, im aware. Just stating that VirtFusion doesn't consistently handle power controls when there are issues with the VM.

  • MikeAMikeA Patron Provider, Veteran

    @RAVNIX said:

    @MikeA said:

    @RAVNIX said:

    @T3 said:
    Virtfusion reported it as stopped.

    Only button available was Boot, which failed.

    Turns out it was not actually stopped, it had hanged, had to run JS commands through the browser devtools console to issue the power off command, then boot succeeded.

    Still nothing from support though. Guess you're on your own with this company.

    As another provider, we've had this issue with VirtFusion as well. Sometimes servers get paused, and even the normal admin controls dont work. The only solution was either virsh cli, mass power options or the API.

    A VM being paused isn't an issue with virtfusion, virtfusion is just the control panel sitting on top, but an issue with your hypervisor or the VM (most likely the hypervisor). Maybe the hypervisor is running out of memory; maybe your hypervisor storage is out of space; maybe there is an I/O issue with the storage devices. Or kvm/virtualization bugs with things like nested virt can cause it.

    Yes, im aware. Just stating that VirtFusion doesn't consistently handle power controls when there are issues with the VM.

    Oh, I read it as you were blaming Virtfusion. Just wanted to clarify it's a host issue.

    Thanked by 1RAVNIX
  • rumpumrumpum Member

    @T3 said:
    Virtfusion reported it as stopped.

    Only button available was Boot, which failed.

    Turns out it was not actually stopped, it had hanged, had to run JS commands through the browser devtools console to issue the power off command, then boot succeeded.

    Still nothing from support though. Guess you're on your own with this company.

    What js command you used? Just curios.

  • nabinnabin Member

    @rumpum said:

    @T3 said:
    Virtfusion reported it as stopped.

    Only button available was Boot, which failed.

    Turns out it was not actually stopped, it had hanged, had to run JS commands through the browser devtools console to issue the power off command, then boot succeeded.

    Still nothing from support though. Guess you're on your own with this company.

    What js command you used? Just curios.

    I am looking for it too. Same issue here. Server is stopped and I am unable to start.

  • rumpumrumpum Member

    @nabin said:

    @rumpum said:

    @T3 said:
    Virtfusion reported it as stopped.

    Only button available was Boot, which failed.

    Turns out it was not actually stopped, it had hanged, had to run JS commands through the browser devtools console to issue the power off command, then boot succeeded.

    I think this is the command he is talking about

    https://docs.virtfusion.com/api/restartServer/

    Still nothing from support though. Guess you're on your own with this company.

    What js command you used? Just curios.

    I am looking for it too. Same issue here. Server is stopped and I am unable to start.

    Thanked by 1nabin
  • xvpsxvps Member
    edited 11:42AM

    Got this 3 hours ago:

    We are performing emergency maintenance to address critical issues affecting server stability, booting, and rebuild operations. This maintenance is essential and requires an immediate reboot of the affected hypervisor.

    The following servers will undergo a brief restart as part of this urgent procedure:
    Likable Minute - 5.175.xxx.yyy

    Please be aware that this will result in temporary downtime.

    We sincerely apologize for any inconvenience and appreciate your cooperation and understanding. If you have any urgent concerns or need assistance, please do not hesitate to contact our customer support team.

    Servitro

    1 hour ago:

    We are pleased to inform you that the recent maintenance has been successfully completed. The following servers are now fully operational once you boot them:
    Likable Minute - 5.175.xxx.yyy

    Thank you very much for your patience and understanding throughout this process. Should you experience any issues or have any further questions, please do not hesitate to contact our support team.

    We appreciate your continued cooperation and support.

    Servitro

    Then:

    • Boot failed.
    • Shutdown succes.
    • Boot succes.

    And now there is 40-50% packet loss.

    SSH is so slow one key press takes 10sec to several minutes.

    :D

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