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DeluxHost.net | Regular VPS Restock | Y / Z / X + Storage | Starting 6€/yr | NL

123457»

Comments

  • DeluxHostDeluxHost Member, Patron Provider

    @wMarian said:
    My VPS (Y) has been down for several days now and unfortunately it hasn’t recovered or come back online.

    I’ve already opened a support ticket, but I haven’t received any response yet. I’m mainly concerned because I had a test script on that VPS with some modifications that I hadn’t had a chance to back up yet.

    I really hope the server won’t be deleted or that I won’t lose access to the data. Losing those files without any way to recover them would be extremely frustrating.

    Send me the ticket id please

  • DeluxHostDeluxHost Member, Patron Provider

    @Sarvatas said:
    After four days offline, my vps was deleted, but they gave me a new one and added 1 month. Keep in mind that such a situation is possible and make backups. On the other hand, considering the cost, we can turn a blind eye to some problems. Anyway, thanks for solving the issue.

    You should always keep backups, no matter what, furthermore, for all plans,except for the dedicated storage offers, we provide free off-site backups. May I ask what happened? Was it deleted by mistake or for some other reason?

  • DeluxHostDeluxHost Member, Patron Provider

    @creke said:

    @DeluxHost said:
    Your issues will be handled separately by the end of the day 🙂

    @DK87 @creke @Starnberg

    2 days passed, still no refund for the mistakenly charged invoice!
    And it's been half month since your wrong bill!
    PLEASE REFUND FOR YOUR MISTAKE!!!

    Invoice
    1609-9672-2026

    Order
    5025

    PayPalCompleted
    17/09/2026 · 0EG180291W787805X

    I’ll check it again shortly, the last time I looked, I believe I read that the team had asked you to send your PayPal email for the refund, is that right?

  • DeluxHostDeluxHost Member, Patron Provider

    @forest said:

    @forest said: Edit: Now both servers are unable to install.

    I just received an email that both services were terminated, and another email that two new services were created. The IPs have changed and they appear to work now.

    Great, can I ask if you notice any improvements?

  • tucibeyintucibeyin Member
    edited October 1

    TBH, I rent 5 VPS for around 100€/annual all of them cheapest deep price Y -4, Z - 4 and STORAGE -2. I will setup a production on them and see how them working. I do not expecting delux service as all of their price are like a joke. But I gave them chance that even that price can run a system. We will see. I will update here honestly because these guys run a business with that prices.

    Last but not least, please read -> https://lowendbox.com/blog/the-anatomy-of-a-2-vps-where-does-your-money-actually-go/

    I support you @DeluxHost guys! Do it!

  • tucibeyintucibeyin Member

    @tucibeyin said: TBH, I rent 5 VPS for around 100€ all of them cheapest deep price Y -4, Z - 4 and STORAGE -2. I will setup a production on them and see how them working. I do not expecting delux service as all of their price are like a joke. But I gave them chance that even that price can run a system. We will see. I will update here honestly because these guys run a business with that prices.

    Last but not least, please read -> https://lowendbox.com/blog/the-anatomy-of-a-2-vps-where-does-your-money-actually-go/

    I support you @DeluxHost guys! Do it!

  • VictiniVictini Member

    When will this process completed? Any ETA? Because I still didn't receive any status update mail about it?

    Thanked by 1monsoon73
  • wMarianwMarian Member

    @DeluxHost said:

    @wMarian said:
    My VPS (Y) has been down for several days now and unfortunately it hasn’t recovered or come back online.

    I’ve already opened a support ticket, but I haven’t received any response yet. I’m mainly concerned because I had a test script on that VPS with some modifications that I hadn’t had a chance to back up yet.

    I really hope the server won’t be deleted or that I won’t lose access to the data. Losing those files without any way to recover them would be extremely frustrating.

    Send me the ticket id please

    TMUO88Z9KPUYR

  • SarvatasSarvatas Member

    @DeluxHost said:

    @Sarvatas said:
    After four days offline, my vps was deleted, but they gave me a new one and added 1 month. Keep in mind that such a situation is possible and make backups. On the other hand, considering the cost, we can turn a blind eye to some problems. Anyway, thanks for solving the issue.

    You should always keep backups, no matter what, furthermore, for all plans,except for the dedicated storage offers, we provide free off-site backups. May I ask what happened? Was it deleted by mistake or for some other reason?

    You deleted my old vps and created a new one with a new ip. No warnings or notifications. #14248

  • POMAHPOMAH Member

    @DeluxHost said:

    @forest said:

    @forest said: Edit: Now both servers are unable to install.

    I just received an email that both services were terminated, and another email that two new services were created. The IPs have changed and they appear to work now.

    Great, can I ask if you notice any improvements?

    +1 vCore
    or
    +1 GB RAM

    Order #1713008828
    Invoice number 2309-10292-2026

    one more time. @DeluxHost

  • mathenymatheny Member

    Order #4940077787
    +1 vCore

  • mathenymatheny Member

    Order #9376379027
    +1 vCore

  • madnoobmadnoob Member

    Don't buy from them. I had a service for almost a year, until they decided they no longer accept paypal and I was left with nothing to pay. Had to migrate everything, thankfully I did it before they shut it down. Totally unreliable host company, not to mention the service was weak to say the least.

  • DeluxHostDeluxHost Member, Patron Provider

    @madnoob said:
    Don't buy from them. I had a service for almost a year, until they decided they no longer accept paypal and I was left with nothing to pay. Had to migrate everything, thankfully I did it before they shut it down. Totally unreliable host company, not to mention the service was weak to say the least.

    If a payment gateway has been temporarily disabled, there is a reason for it, we have many other methods for renewing services, so I see no issue with this, nor do I believe we need to provide an explanation.

    Your review sounds more like "I can't renew, so I'm leaving and saying it sucks."

  • MainfrezzerMainfrezzer Member

    @DeluxHost said:
    If a payment gateway has been temporarily disabled, there is a reason for it, we have many other methods for renewing services, so I see no issue with this, nor do I believe we need to provide an explanation.

    It would certainly be a plus when those alternative methods provided do actually work. Im not impressed that after a week, an iban bank transfer still hasnt been processed and accounted and i had to figure out how to italian for the creditcard payment page to pay a second time for the same thing.

  • DeluxHostDeluxHost Member, Patron Provider

    @Mainfrezzer said:

    @DeluxHost said:
    If a payment gateway has been temporarily disabled, there is a reason for it, we have many other methods for renewing services, so I see no issue with this, nor do I believe we need to provide an explanation.

    It would certainly be a plus when those alternative methods provided do actually work. Im not impressed that after a week, an iban bank transfer still hasnt been processed and accounted and i had to figure out how to italian for the creditcard payment page to pay a second time for the same thing.

    Everything is working. Opening a ticket remains the best option for bank transfers.

  • MainfrezzerMainfrezzer Member

    @DeluxHost said:

    @Mainfrezzer said:

    @DeluxHost said:
    If a payment gateway has been temporarily disabled, there is a reason for it, we have many other methods for renewing services, so I see no issue with this, nor do I believe we need to provide an explanation.

    It would certainly be a plus when those alternative methods provided do actually work. Im not impressed that after a week, an iban bank transfer still hasnt been processed and accounted and i had to figure out how to italian for the creditcard payment page to pay a second time for the same thing.

    Everything is working. Opening a ticket remains the best option for bank transfers.

    I opened a ticket well before the deadline. It got answered on the 28th that it got escalated. Yet i got a suspension notice on the 1st and have yet to see any progress in getting that money ive paid accredited in any shape or form. #TMUJKTCX07J57

  • RsssssRsssss Member

    @DeluxHost #TMUO0WI2JLV33 Please check. The HDD is inaccessible and the network speed has dropped from 10 Gbps to 1 Gbps after maintenance.

  • SpeedeSpeede Member

    @DeluxHost

    TMUCEE1DL8TO1 · opened 22/09/2026

    Start: 2026-10-02T11:27:46+0000
    HOST: aspeede1.serv.host Loss% Snt Last Avg Best Wrst StDev
    1.|-- 100.65.65.65 0.0% 100 0.4 0.5 0.2 10.9 1.1
    2.|-- 100.66.66.66 0.0% 100 0.5 0.9 0.3 15.0 1.6
    3.|-- 172.16.100.6 0.0% 100 0.5 1.3 0.2 12.1 2.2
    4.|-- 80g-peer.core1.msk1.as49418.net 0.0% 100 0.5 1.1 0.3 13.2 2.1
    5.|-- 100.105.122.69 48.0% 100 3060. 141.7 0.7 4100. 702.0
    100.105.122.73
    6.|-- 100.105.97.0 0.0% 100 0.7 2.7 0.6 32.3 4.8
    100.105.97.61
    100.105.97.121
    100.105.97.60
    100.105.97.137
    7.|-- as197394.ix.dataix.eu 0.0% 100 46.4 27.3 0.6 65.4 21.9
    100.105.97.61
    8.|-- as197394.ix.dataix.eu 0.0% 100 43.2 45.5 42.9 87.0 5.7
    ae0.3010.core02.eyg.as44592.net
    ae0.3009.core01.eyg.as44592.net
    9.|-- ae18.1179.edge-vrf.cr1.egh.as49581.net 0.0% 100 49.9 47.2 43.0 66.0 4.5
    ae0.3010.core02.eyg.as44592.net
    ae0.3009.core01.eyg.as44592.net
    10.|-- ddos-clean.cr1.egh.as49581.net 0.0% 100 69.4 49.3 44.1 69.4 4.8
    ae18.1179.edge-vrf.cr1.egh.as49581.net
    11.|-- ddos-clean.cr1.egh.as49581.net 62.0% 100 47.9 49.0 44.3 67.2 5.1
    12.|-- ??? 100.0 100 0.0 0.0 0.0 0.0 0.0
    13.|-- my vps-1 standart 37.0% 100 49.4 52.2 46.3 269.0 27.8

  • marianmarian Member

    @DeluxHost said: will check soon

    another 3 days have passed.... ticket ID: #TMU4GBQLAR466, let's resume it:

    I have requested the refund on 16.09 (16 days ago) for an unauthorized transaction on my card - the service has been renewed two months before due date.

  • CHALI787CHALI787 Member

    when D servers available Germany region

  • DK87DK87 Member

    @DeluxHost can you please check #TMU4H7QRR6XDS · opened 16/09/2026

    you're replied there on 26/09/2026 and no updates then. vps still remain only partly usable with low outgoing bw.

  • mathenymatheny Member

    @DK87 said:
    @DeluxHost can you please check #TMU4H7QRR6XDS · opened 16/09/2026

    you're replied there on 26/09/2026 and no updates then. vps still remain only partly usable with low outgoing bw.

    virmache 2.0 🤪

    Thanked by 2rpqu lovelyserver
  • SarvatasSarvatas Member

    After my server was deleted, I was given a new one. But the new server doesn’t boot; the operating system installs only sometimes, and if the installation succeeds, the operating system still doesn’t boot. I think there’s some kind of disk problem. I’m tired of all this...

    22:30
    Start
    The operation failed. Try again or contact support.

    Failed
    21:24
    OS installation
    Ubuntu Server 24.04 LTS (Noble Numbat) (Minimal)
    The operation failed. Try again or contact support.

    Failed
    21:20
    OS installation
    Ubuntu Server 24.04 LTS (Noble Numbat) (Minimal)
    The operation failed. Try again or contact support.

    14248

    TMUINX1BFCURS

  • CHALI787CHALI787 Member

    please bring Germany location bro

  • POMAHPOMAH Member

    @DeluxHost said:

    @Mainfrezzer said:

    @DeluxHost said:
    If a payment gateway has been temporarily disabled, there is a reason for it, we have many other methods for renewing services, so I see no issue with this, nor do I believe we need to provide an explanation.

    It would certainly be a plus when those alternative methods provided do actually work. Im not impressed that after a week, an iban bank transfer still hasnt been processed and accounted and i had to figure out how to italian for the creditcard payment page to pay a second time for the same thing.

    Everything is working. Opening a ticket remains the best option for bank transfers.

    You promised to provide either 1 GB of additional RAM or 1 extra CPU core, but I still haven’t received anything.

    I have replied to the thread multiple times, sent you private messages, and even opened support tickets, but you simply refuse to respond.

    What exactly are you doing? Is this how you treat your customers after making a promise?

    If you no longer intend to provide the promised compensation, just say so instead of completely ignoring me.

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