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WGRY-035409, after over two months, we're now close to the finish line, but on hold again for over a week now.
Any chance to get this over the finish line anytime soon?
Also we had a conversation ongoing via PM regarding high steal on my services. Half of them got fixed, thanks! But for the rest, ghosted since over a week now.
Could you please also bring this across the finish line? Thanks!
@DeluxHost
Hey, don't ignore my issue!
Please solve it as you promised, OK?
It's been long enough for you to solve this issue.
It's too slow!
I'll repeat my issue once more here:
My VPS still has two months left before expiration, but the payment was automatically deducted.
You admitted that it was a mistake, and promised the refund will be sent.
However, it has been over one week, and there's still no refund.
Could you please process the refund here as soon as possible?
Invoice
1609-9672-2026
Order
5025
PayPalCompleted
17/09/2026 · 0EG180291W787805X
Terrible service. I don't recommend it to anyone. My vps has already been offline for 4 days. Support-clowns. They ask what happened? They pretend that everything is fine. Today they said that the server is working, but nothing has changed. From their control panel, there is an error when trying to launch and an offer to contact support. It looks like something happened to their physical server. Moreover, the problems are constant. It's good that the payment period is coming to an end.
Mine didnt resolved.
Both DE location servers have same problem. Packet losses and high ping rates. Unstable bandwidth rates.
It's obvious your DE location keeps struggling in connectivity issues.
Here MTR results from both de vps to github address that in Frankfurt location.
addition:
at least i can say that vps in NL location working fine rn without any issues.
Your issues will be handled separately by the end of the day 🙂
@DK87 @creke @Starnberg
They are so terrible that the vast majority of our clients have been renewing our services for two years now, so that’s probably not quite the case.
But if you give me your ticket ID, I’ll be more than happy to check, help you out, and, if appropriate,provide some good compensation.
Just curious, is it possible to combine multiple orders of Z series to be a bigger VPS?
J-3 (#14248)
I am also still waiting for a resolution to my problem. #TMUCEE1DL8TO1 · opened 22/09/2026
Order Number: #6545374338 (also listed as Order #21434 on the invoice)
Invoice Number: 2909-10877-2026
Product: STORAGE-3
EXTRA RAM or CPU or Both please.
Closing the ticket without reply. Ignoring pm here and vm is offline for 2 weeks. What a nice company. Premium.
You have 3-4 threads here giving you red flags for this company... GL with your new service..
My D-1 VPS was suddenly shut down two days ago. I can't turn it on through the control panel. Tech support isn't responding.
Similarly. It’s been 4 days since my server was shut down. It doesn’t turn on from the panel, and support responds very slowly — their replies seem to be just a way to buy time. I think they’re having problems with their physical servers. Moreover, on their service status page, everything is fine, everything is working, there are no issues…
Three or four dissatisfied customers out of how many thousands? If we look at the numbers, they certainly don't support your argument, you can't base a business on what gets written on a forum.
ticket ID?
No one closes tickets manually on purpose.
what node are you talking about??
TMULNWFKF9Q9O
same issue here with ticket TMUISSJKRW6DC
J-3 (TMUINX1BFCURS)
@DeluxHost do you have any update regarding my refund requested on 16.09 via ticket #TMU4GBQLAR466, last interaction was 6 days ago
Order ID: 5168327041 . I would prefer a +1vCore
I bought the service minutes ago. The VPS cannot boot and hangs at 'Booting from hard drive'. In the VNC console, kernel traces show multiple processes deadlocked in uninterruptible sleep waiting on /dev/vda1 (including jbd2/vda1-8:545 and frontend:2215 blocked for >122s). I'm no wizard but this might point to host-level virtual disk I/O stall, severe storage queue deadlock, or an unresponsive backend storage pool (one of these at least...). My ticket is TMUN16SOLAU89
I can deal with low/degraded performance given the price... but unable to boot/access the vps, it's something else.
send me your IP in dm please
will check soon
The VPS finally became accessible. I'll cancel my ticket for now or considered it resolved. Thanks.
I've never wrote that I don't have backups, you are mixing up different things.
A drive or RAID that fails, it's something unexpected and unpredictable, you cannot compare it with a planned maintenance.
I know that it's not a violation of ToS but to be honest it's not something that I'd expect to receive from a customer perspective. Issue behind it's not something completely random like a disk outage: it's maybe unexpected but related to how they have set up or manage their servers. So I'd have expected at least something like "we have to rebuild our storage for emergency maintenance, but don't worry, we will backup you server on day X and it will be restored on day Y" or maybe even a migration to new nodes/storages.
Think of a parking lot where you hand over your keys. The sign says "management is not responsible for damage or theft". If there's a hailstorm or a break-in, that clause holds. But if the operator closes a section to resurface it and the cars left there get damaged by the works, that's a bit different: they had the keys and could simply have moved the cars. The damage came from their own decision and was avoidable.
Seems my hopes were short lived. I'm sending you my IP in DM.
No, I don't mix things up, only the first half was directly addressed to you.
@DeluxHost's messages and the urgency tell that there already have been problems and maybe a data loss, if they migrate or backup everything, they might risk even more loss. Lettings customers to choose means that some will do it and some will not, depending on their use case. Also for the small amount of money, don't expect much more than ToS, be happy when they overdeliver and that's it.