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It seems tickets get stuck in the system precisely because the problem is widespread, and there’s no one to solve it.
Hi, are you back home? Any ETA on when you'll be able to work on this? The problem persists — see the latest MTR below
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https://i.ibb.co/Rrr9v26/image.png
After reaching out, it got worse: the server is completely dead.
because i'm working on it.
Just give me time.
Edit: Should be ok now
I'm checking all the tickets right now with the team and i'm doing some fix where i can
@DeluxHost my ticket 20532 hasn't been answered for 1 week
Since last 13 years, I have used many VPS providers' services. OVH, Scaleway before. I am still using VPS services from GreenCloud, Cloudcone, UltraVPS, Hetzner and Contabo. As you can see some are well known, and others I knew about on LET. When I saw Deluxhost's storage plans, I took a Gamble. Either they learn from their mistakes and improve, or they side step and blame the responsibility on the users and become irrelevant. Either way, Greater rewards always come with greater risk. I hope they are able to resolve their issues soon, else I loose my music library, but I have backups.
+1 vCore
or
+1 GB RAM
or
+Network port upgrade up to 10 Gbps
Order #1713008828
Invoice number 2309-10292-2026
one more time. @DeluxHost
Order #1232954087
Invoice 3009-10958-2026
Any bonus, thanks
@DeluxHost Your website isn't loading. It seems to crash with the pointless error "This page couldn't load". It looks like it's trying to load WebGL and crashing on systems without it? I had to go directly to https://dash.deluxhost.net/en/dashboard/login to get in.
@DeluxHost regardless the reasons and the way it happend (extremely short notice on email only, no info on the website, in control panel and Discord, etc) - when the storage VPSes will be reinstalled and be safe to use again?
Looks like DE location strating to finally "healing" network issues
DE VPS1:
MTR from DE to NL location
YABS network test
## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ##
Yet-Another-Bench-Script
v2026-09-20
https://github.com/masonr/yet-another-bench-script
## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ##
Wed Sep 30 11:53:38 BST 2026
Basic System Information:
Uptime : 19 days, 0 hours, 59 minutes
Processor : AMD EPYC 7551P 32-Core Processor
CPU cores : 2 @ 1999.999 MHz
AES-NI : ✔ Enabled
VM-x/AMD-V : ✔ Enabled
RAM : 907.9 MiB
Swap : 0.0 KiB
Disk : 19.3 GiB
Distro : Ubuntu 26.04.1 LTS
Kernel : 7.0.0-28-generic
VM Type : KVM
IPv4/IPv6 : ✔ Online / ✔ Online
IPv6 Network Information:
ISP : Matteo Martelloni trading as DELUXHOST
ASN : AS214677 Matteo Martelloni trading as DELUXHOST
Host : DELUXHOST
Location : Frankfurt am Main, Hesse (HE)
Country : Germany
fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda1):
iperf3 Network Speed Tests (IPv4):
iperf3 Network Speed Tests (IPv6):
YABS completed in 6 min 51 sec
DE VPS2 - on "faulty" node - send speed capped to approx 100mbits. Ticket opened and didint resolved yet.
MTR from DE to NL location
YABS network test
## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ##
Yet-Another-Bench-Script
v2026-09-20
https://github.com/masonr/yet-another-bench-script
## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ##
Wed Sep 30 13:59:38 +03 2026
Basic System Information:
Uptime : 6 days, 17 hours, 39 minutes
Processor : AMD EPYC 7551P 32-Core Processor
CPU cores : 2 @ 1999.999 MHz
AES-NI : ✔ Enabled
VM-x/AMD-V : ✔ Enabled
RAM : 908.7 MiB
Swap : 1024.0 MiB
Disk : 19.3 GiB
Distro : Ubuntu 24.04.5 LTS
Kernel : 7.0.0-31-generic
VM Type : KVM
IPv4/IPv6 : ✔ Online / ✔ Online
IPv6 Network Information:
ISP : Matteo Martelloni trading as DELUXHOST
ASN : AS214677 Matteo Martelloni trading as DELUXHOST
Host : DELUXHOST
Location : Frankfurt am Main, Hesse (HE)
Country : Germany
fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda1):
iperf3 Network Speed Tests (IPv4):
iperf3 Network Speed Tests (IPv6):
YABS completed in 7 min 23 sec
overall you can see there is still some packet losses but overall status looking better on DE location rn.
@DeluxHost why is Discord read-only?
Your email warned about a total wipe today at 10:00AM CEST, i ssh'd into my VPS and all the data is there, but I did have to restart the machine on the dashboard.
But, why no warnings of maintenance completed?
Order#21440
+1 vCore
invoice-2909-10884-2026
I've done that. Been in those shoes. BF is near, you can test till then
Maintenance is still ongoing due to issues encountered with certain hardware components; however, some nodes are already back online, and it is possible to reinstall the VMs. If your VM has not yet been wiped, it certainly will be in the coming hours.
According to the stress tests performed, the nodes are running at a much higher speed, and that makes us happy.
@DeluxHost do customers get an email once you perform the wipe?
@DeluxHost you guys just closed my ticket after ghosted me for a week without replying or resolving anything. This is disappointing support
Ticket #TMUDNP571NOCL
It is a rather comical coincidence that I've to deal with a wipe regardless but given the situation that I'm experiencing, I would rather just have to deal with the node issue by itself.
Although I'm inclined to not care.
But im curious about how long it might take to get my payment credited. I did transfer money on the 23rd and yet have to receive any acknowledgement of it.
It is quite funny to have been told on the 28th that it has been escalated via ticket and yet, I got a suspension notice roughly an hour ago.
Welp, I didn't fully read the email.
Good thing there's nothing on there that I can't restore in half an hour.
@DeluxHost I'm getting the following error in VirtFusion for 82.39.86.134 only (one of my two storage services):
When I try "Self-Install" instead, the error is:
Edit: Now both servers are unable to install.
I just received an email that both services were terminated, and another email that two new services were created. The IPs have changed and they appear to work now.
All my 3 W-SERIES which had been what I managed out of all my other SERIES dead since yesterday. Are you sure these constant instability and dead is not related to over selling? Because I noticed after every new sale advertisement here on LET we commonly have bad experience on the previously owned VPS.Hope the performance won't go from manageable to worst again after the fix again?
Both my Storage server were terminated and then recreated overnight as well.
I didn't have an email warning me of it happening. I gave up on storing anything that was important on them a long time ago.
My VPS (Y) has been down for several days now and unfortunately it hasn’t recovered or come back online.
I’ve already opened a support ticket, but I haven’t received any response yet. I’m mainly concerned because I had a test script on that VPS with some modifications that I hadn’t had a chance to back up yet.
I really hope the server won’t be deleted or that I won’t lose access to the data. Losing those files without any way to recover them would be extremely frustrating.
Order #21516
9389813852
+1 GB RAM
Thanks
After four days offline, my vps was deleted, but they gave me a new one and added 1 month. Keep in mind that such a situation is possible and make backups. On the other hand, considering the cost, we can turn a blind eye to some problems. Anyway, thanks for solving the issue.
Order #20347
Invoice 3008-8200-2026
Any bouns is ok, thanks!
2 days passed, still no refund for the mistakenly charged invoice!
And it's been half month since your wrong bill!
PLEASE REFUND FOR YOUR MISTAKE!!!
Invoice
1609-9672-2026
Order
5025
PayPalCompleted
17/09/2026 · 0EG180291W787805X
Are you planning to add new locations?
I don't understand the connection between the two things. And I don't see any significant issues with the W nodes at the moment, I will investigate further, but I haven't received any other complaints about this.