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DeluxHost.net | VPS from €6/year! | AMD EPYC + Xeon Gold | NVMe + Storage | Auto-Freebie | NL/DE

1…45679

Comments

  • DeluxHostDeluxHost Member, Patron Provider

    If you notice latency differences or other issues with your servers, it is possible you are using the wrong servers for the speed test, since geolocation updates take time, you might be assigned an incorrect server, which automatically increases latency. Theoretically, however, nothing has actually changed, an IP switch does not break the network, as everything runs on the exact same infrastructure. While it may take a few more hours for everything to stabilize, there is no cause for alarm, and the situation is certainly not catastrophic or unresolvable. In any case, if something seems amiss, we can assist you via support tickets, we are processing them quickly and helping everyone.

    @DK87
    @CHALI787

    Thanked by 1DK87
  • DeluxHostDeluxHost Member, Patron Provider

    @yabl0ky said:
    Based on the large number of messages you're handling, I assume you are quite busy right now.

    Could you please take a look at my ticket, TMUAZU6DT5RGA?

    Funds were charged a month earlier and at a higher rate than expected, and I never enabled auto-renewal. I suspect this is a mistake, but regardless, I had requested to add one month to 10 servers and use the remaining balance to extend my other servers. After you asked for the order number, the conversation stopped, and it has now been 4 weeks since the ticket was created.

    Could you please spare a moment for this? I really need to know how we can proceed. Thank you! :)

    Will check this when we have some free time sir, i’m sorry for the delay, i think for today/tomorrow

  • DeluxHostDeluxHost Member, Patron Provider

    @viktor234 said:

    On what node you are?

    ticket: #TMTSPVAZ10JIW

    Will check it today.

  • DeluxHostDeluxHost Member, Patron Provider

    @ImWaqas said:
    Surprised to see how @DeluxHost is shamelessly selling servers and responding here while they have ghosted me as my VPS is down since 16 August, no one is responding on my support ticket (TMSWSKGQTRKIW ).

    I'll see what went wrong and we'll help you, don't worry.

  • DK87DK87 Member
    edited September 21

    @DeluxHost said:
    If you notice latency differences or other issues with your servers, it is possible you are using the wrong servers for the speed test, since geolocation updates take time, you might be assigned an incorrect server, which automatically increases latency. Theoretically, however, nothing has actually changed, an IP switch does not break the network, as everything runs on the exact same infrastructure. While it may take a few more hours for everything to stabilize, there is no cause for alarm, and the situation is certainly not catastrophic or unresolvable. In any case, if something seems amiss, we can assist you via support tickets, we are processing them quickly and helping everyone.

    @DK87
    @CHALI787

    Thanks for the reply.
    But take a look to ping test from your DE vps to NL vps with newly assigned ip:
    PING 143.20.154.177 (143.20.154.177) 56(84) bytes of data.

    64 bytes from 143.20.154.177: icmp_seq=2 ttl=53 time=19.1 ms
    64 bytes from 143.20.154.177: icmp_seq=4 ttl=53 time=316 ms
    64 bytes from 143.20.154.177: icmp_seq=7 ttl=53 time=27.0 ms
    64 bytes from 143.20.154.177: icmp_seq=8 ttl=53 time=14.9 ms
    64 bytes from 143.20.154.177: icmp_seq=10 ttl=53 time=16.6 ms
    64 bytes from 143.20.154.177: icmp_seq=12 ttl=53 time=157 ms
    64 bytes from 143.20.154.177: icmp_seq=14 ttl=53 time=133 ms
    64 bytes from 143.20.154.177: icmp_seq=16 ttl=53 time=16.4 ms
    64 bytes from 143.20.154.177: icmp_seq=19 ttl=53 time=47.1 ms
    64 bytes from 143.20.154.177: icmp_seq=21 ttl=53 time=324 ms
    64 bytes from 143.20.154.177: icmp_seq=22 ttl=53 time=218 ms
    64 bytes from 143.20.154.177: icmp_seq=23 ttl=53 time=348 ms
    64 bytes from 143.20.154.177: icmp_seq=25 ttl=53 time=114 ms
    64 bytes from 143.20.154.177: icmp_seq=26 ttl=53 time=15.1 ms
    64 bytes from 143.20.154.177: icmp_seq=27 ttl=53 time=19.5 ms
    64 bytes from 143.20.154.177: icmp_seq=28 ttl=53 time=15.6 ms
    64 bytes from 143.20.154.177: icmp_seq=29 ttl=53 time=46.7 ms
    64 bytes from 143.20.154.177: icmp_seq=30 ttl=53 time=89.5 ms
    64 bytes from 143.20.154.177: icmp_seq=32 ttl=53 time=292 ms
    64 bytes from 143.20.154.177: icmp_seq=33 ttl=53 time=201 ms
    64 bytes from 143.20.154.177: icmp_seq=36 ttl=53 time=113 ms
    64 bytes from 143.20.154.177: icmp_seq=37 ttl=53 time=14.3 ms
    64 bytes from 143.20.154.177: icmp_seq=38 ttl=53 time=17.7 ms
    64 bytes from 143.20.154.177: icmp_seq=39 ttl=53 time=14.6 ms
    64 bytes from 143.20.154.177: icmp_seq=40 ttl=53 time=17.9 ms
    64 bytes from 143.20.154.177: icmp_seq=41 ttl=53 time=57.1 ms

    --- 143.20.154.177 ping statistics ---
    41 packets transmitted, 26 received, 36.5854% packet loss, time 40582ms
    rtt min/avg/max/mdev = 14.302/102.592/348.192/109.931 ms

    just right now your DE location experiencing some serious network failure.
    there is obviously nothing compared to wrong speedtest server.

  • TandoorTandoor Member

    CMU5VSM0YJO9U still waiting that you fix my login to your webpage. It doesnt help nothing if you just reply something in to ticket.

    I Cannot access your webpages to my account.

  • StarnbergStarnberg Member

    @DK87 said: just right now your DE location experiencing some serious network failure.

    Same here. Noticeably increased latency, jitter, packet loss. Seems to have started around midnight, but has gotten worse since before noon. Both IPv6 and IPv4.

    Thanked by 1DK87
  • CHALI787CHALI787 Member

    support is broken need one month to reply. LoL

  • johnwinchesterjohnwinchester Member

    It's literally one thing after another with y guys

    Thanked by 1Plioser
  • marianmarian Member

    @CHALI787 said: support is broken need one month to reply.

    @DeluxHost, let me fix this for you:

    *Our team replies in months :neutral:

  • DeluxHostDeluxHost Member, Patron Provider

    @DK87 said:

    @DeluxHost said:
    If you notice latency differences or other issues with your servers, it is possible you are using the wrong servers for the speed test, since geolocation updates take time, you might be assigned an incorrect server, which automatically increases latency. Theoretically, however, nothing has actually changed, an IP switch does not break the network, as everything runs on the exact same infrastructure. While it may take a few more hours for everything to stabilize, there is no cause for alarm, and the situation is certainly not catastrophic or unresolvable. In any case, if something seems amiss, we can assist you via support tickets, we are processing them quickly and helping everyone.

    @DK87
    @CHALI787

    Thanks for the reply.
    But take a look to ping test from your DE vps to NL vps with newly assigned ip:
    PING 143.20.154.177 (143.20.154.177) 56(84) bytes of data.

    64 bytes from 143.20.154.177: icmp_seq=2 ttl=53 time=19.1 ms
    64 bytes from 143.20.154.177: icmp_seq=4 ttl=53 time=316 ms
    64 bytes from 143.20.154.177: icmp_seq=7 ttl=53 time=27.0 ms
    64 bytes from 143.20.154.177: icmp_seq=8 ttl=53 time=14.9 ms
    64 bytes from 143.20.154.177: icmp_seq=10 ttl=53 time=16.6 ms
    64 bytes from 143.20.154.177: icmp_seq=12 ttl=53 time=157 ms
    64 bytes from 143.20.154.177: icmp_seq=14 ttl=53 time=133 ms
    64 bytes from 143.20.154.177: icmp_seq=16 ttl=53 time=16.4 ms
    64 bytes from 143.20.154.177: icmp_seq=19 ttl=53 time=47.1 ms
    64 bytes from 143.20.154.177: icmp_seq=21 ttl=53 time=324 ms
    64 bytes from 143.20.154.177: icmp_seq=22 ttl=53 time=218 ms
    64 bytes from 143.20.154.177: icmp_seq=23 ttl=53 time=348 ms
    64 bytes from 143.20.154.177: icmp_seq=25 ttl=53 time=114 ms
    64 bytes from 143.20.154.177: icmp_seq=26 ttl=53 time=15.1 ms
    64 bytes from 143.20.154.177: icmp_seq=27 ttl=53 time=19.5 ms
    64 bytes from 143.20.154.177: icmp_seq=28 ttl=53 time=15.6 ms
    64 bytes from 143.20.154.177: icmp_seq=29 ttl=53 time=46.7 ms
    64 bytes from 143.20.154.177: icmp_seq=30 ttl=53 time=89.5 ms
    64 bytes from 143.20.154.177: icmp_seq=32 ttl=53 time=292 ms
    64 bytes from 143.20.154.177: icmp_seq=33 ttl=53 time=201 ms
    64 bytes from 143.20.154.177: icmp_seq=36 ttl=53 time=113 ms
    64 bytes from 143.20.154.177: icmp_seq=37 ttl=53 time=14.3 ms
    64 bytes from 143.20.154.177: icmp_seq=38 ttl=53 time=17.7 ms
    64 bytes from 143.20.154.177: icmp_seq=39 ttl=53 time=14.6 ms
    64 bytes from 143.20.154.177: icmp_seq=40 ttl=53 time=17.9 ms
    64 bytes from 143.20.154.177: icmp_seq=41 ttl=53 time=57.1 ms

    --- 143.20.154.177 ping statistics ---
    41 packets transmitted, 26 received, 36.5854% packet loss, time 40582ms
    rtt min/avg/max/mdev = 14.302/102.592/348.192/109.931 ms

    just right now your DE location experiencing some serious network failure.
    there is obviously nothing compared to wrong speedtest server.

    thanks for the report, we already work it.

    Thanked by 1DK87
  • DeluxHostDeluxHost Member, Patron Provider

    @johnwinchester said:
    It's literally one thing after another with y guys

    Unfortunately, some things do not depend on us, but I think that the situation has been handled well

  • DeluxHostDeluxHost Member, Patron Provider

    @CHALI787 said:
    support is broken need one month to reply. LoL

    Some new employees are already working on tickets, support is much smoother.

    We know about this problem in the past, but mainly in technical tickets, because generally there are no major problems in the others.

  • CHALI787CHALI787 Member

    i don't have any server problem, i got some problem in billing, #20711
    Matteo is might busy,
    i told all billing problem to Anastasia and Alessandro.
    i have 1 small question why hard drive is like slow there is mention nvme, and I'm getting results in Italy on Netherlands server, mine server is Q3

  • CHALI787CHALI787 Member

    @DeluxHost said:

    @CHALI787 said:
    support is broken need one month to reply. LoL

    Some new employees are already working on tickets, support is much smoother.

    We know about this problem in the past, but mainly in technical tickets, because generally there are no major problems in the others.

    i know you very old you guys doing better now ❤️

    Thanked by 1DeluxHost
  • CHALI787CHALI787 Member

    i advice everyone goto Q Nodes it's better then all😁

  • DeluxHostDeluxHost Member, Patron Provider

    @CHALI787 said:
    i don't have any server problem, i got some problem in billing, #20711
    Matteo is might busy,
    i told all billing problem to Anastasia and Alessandro.
    i have 1 small question why hard drive is like slow there is mention nvme, and I'm getting results in Italy on Netherlands server, mine server is Q3

    Let me check with Matteo what happend and i let you know for today

  • CHALI787CHALI787 Member
    edited September 21

    @DeluxHost said:

    @CHALI787 said:
    i don't have any server problem, i got some problem in billing, #20711
    Matteo is might busy,
    i told all billing problem to Anastasia and Alessandro.
    i have 1 small question why hard drive is like slow there is mention nvme, and I'm getting results in Italy on Netherlands server, mine server is Q3

    Let me check with Matteo what happend and i let you know for today

    yeah hit 1 slap from me, where he goes like disappear 🤣🤣🤣

    4756134021Q-3

  • LebboLebbo Member

    The network has been half-dead for a couple of days already, and closer to the evening it's completely dead. Matteo, please solve the problem.

  • CHALI787CHALI787 Member

    -------------------- A Bench.sh Script By Teddysun -------------------
    Version : v2026-01-31

    Usage : wget -qO- bench.sh | bash

    CPU Model : AMD Ryzen 9 7950X 16-Core Processor
    CPU Cores : 2 @ 4499.996 MHz
    CPU Cache : 1024 KB
    AES-NI : ✓ Enabled
    VM-x/AMD-V : ✗ Disabled
    Total Disk : 39.9 GB (3.0 GB Used)
    Total RAM : 3.8 GB (582.6 MB Used)
    System Uptime : 0 days, 22 hour 8 min
    Load Average : 0.00, 0.00, 0.00
    OS : Debian GNU/Linux 12 (bookworm)
    Arch : x86_64 (64 Bit)
    Kernel : 6.1.0-53-amd64
    TCP Congestion Ctrl: bbr
    Virtualization : KVM
    IPv4/IPv6 : ✓ Online / ✗ Offline
    Organization : AS214677 Matteo Martelloni trading as DELUXHOST
    Location : Amsterdam / NL

    Region : North Holland

    I/O Speed(1st run) : 34.5 MB/s
    I/O Speed(2nd run) : 548 MB/s
    I/O Speed(3rd run) : 1.2 GB/s

    I/O Speed(average) : 603.8 MB/s

    Node Name Upload Speed Download Speed Latency
    Speedtest.net 3908.39 Mbps 3704.35 Mbps 0.96 ms
    Los Angeles, US 1885.96 Mbps 4902.89 Mbps 142.77 ms
    Dallas, US 2028.99 Mbps 5529.85 Mbps 115.18 ms
    Montreal, CA 1057.57 Mbps 1935.32 Mbps 100.06 ms
    Paris, FR 8395.41 Mbps 6277.70 Mbps 17.86 ms
    Amsterdam, NL 8233.27 Mbps 5937.78 Mbps 7.22 ms
    Suzhou, CN Test failed
    Ningbo, CN Test failed
    Hong Kong, CN 461.79 Mbps 1953.11 Mbps 193.79 ms
    Singapore, SG 1016.23 Mbps 2424.97 Mbps 256.42 ms
    Taipei, CN 1315.07 Mbps 4269.97 Mbps 202.58 ms

    Tokyo, JP 904.13 Mbps 4309.55 Mbps 253.42 ms

    Finished in : 5 min 31 sec

    Timestamp : 2026-09-21 22:44:40 +03

    Pretty Good 😊

  • rZrrZr Member

    13021

  • XakerzXakerz Member
    edited September 22

    With this message I want to make you think twice before buying vps at @DeluxHost
    I ordered my vps in February 2026.
    In March I got first problems - i/o read write errors. No solutions, just answers like "The issue should be resolves". But it wasn't
    May - June DDos attacks, 95% downtime
    Since DDos problem was solved I got my vps working no longer than 10 days. Usually 6-7 days after each restart.
    Last month my vps randomly stops after 4-6 days working. I also wrote tickets that I couldn't EVEN start it. That happend twice. And still i/o read write errors.
    My last ticket #TMTCIBEXQS5XY still not resolved, my website shows "500 Internal Server Error", a lot input/output errors. Nice.

  • CHALI787CHALI787 Member

    dude why my ticket showing waiting sign?🍼

  • yabl0kyyabl0ky Member

    @DeluxHost said:

    @yabl0ky said:
    Based on the large number of messages you're handling, I assume you are quite busy right now.

    Could you please take a look at my ticket, TMUAZU6DT5RGA?

    Funds were charged a month earlier and at a higher rate than expected, and I never enabled auto-renewal. I suspect this is a mistake, but regardless, I had requested to add one month to 10 servers and use the remaining balance to extend my other servers. After you asked for the order number, the conversation stopped, and it has now been 4 weeks since the ticket was created.

    Could you please spare a moment for this? I really need to know how we can proceed. Thank you! :)

    Will check this when we have some free time sir, i’m sorry for the delay, i think for today/tomorrow

    Thanks, no problem—I just want to know that my issue will be resolved.

    Thanks for your cooperation. To be honest, I don’t really understand why people here are so upset - I’ve had 30 VPS servers purchased from DeluxHosting running without any issues for over a year now, and I’ve already renewed 20 of them for another year.

    Thanked by 1DeluxHost
  • johnwinchesterjohnwinchester Member

    @DeluxHost said:

    @johnwinchester said:
    It's literally one thing after another with y guys

    Unfortunately, some things do not depend on us, but I think that the situation has been handled well

    That depends on how you defined "well".I've lost ipv6 on all my servers now!

  • gccepgccep Member

    order #20255 +1 GB Ram please

    Thanked by 1DeluxHost
  • DeluxHostDeluxHost Member, Patron Provider

    @johnwinchester said:

    @DeluxHost said:

    @johnwinchester said:
    It's literally one thing after another with y guys

    Unfortunately, some things do not depend on us, but I think that the situation has been handled well

    That depends on how you defined "well".I've lost ipv6 on all my servers now!

    What do you mean by "lost"? What might have happened is that they changed, but they should work without any issues.

  • DeluxHostDeluxHost Member, Patron Provider

    @yabl0ky said:

    @DeluxHost said:

    @yabl0ky said:
    Based on the large number of messages you're handling, I assume you are quite busy right now.

    Could you please take a look at my ticket, TMUAZU6DT5RGA?

    Funds were charged a month earlier and at a higher rate than expected, and I never enabled auto-renewal. I suspect this is a mistake, but regardless, I had requested to add one month to 10 servers and use the remaining balance to extend my other servers. After you asked for the order number, the conversation stopped, and it has now been 4 weeks since the ticket was created.

    Could you please spare a moment for this? I really need to know how we can proceed. Thank you! :)

    Will check this when we have some free time sir, i’m sorry for the delay, i think for today/tomorrow

    Thanks, no problem—I just want to know that my issue will be resolved.

    Thanks for your cooperation. To be honest, I don’t really understand why people here are so upset - I’ve had 30 VPS servers purchased from DeluxHosting running without any issues for over a year now, and I’ve already renewed 20 of them for another year.

    When you have a large client base, facing criticism,!especially when issues arise,!is inevitable, however, this isn't a problem for us, as we are happy to resolve such issues. We also have just as many happy, satisfied clients, not everyone uses LET, so naturally, they tend to be more "silent."

  • DeluxHostDeluxHost Member, Patron Provider

    @Xakerz said:
    With this message I want to make you think twice before buying vps at @DeluxHost
    I ordered my vps in February 2026.
    In March I got first problems - i/o read write errors. No solutions, just answers like "The issue should be resolves". But it wasn't
    May - June DDos attacks, 95% downtime
    Since DDos problem was solved I got my vps working no longer than 10 days. Usually 6-7 days after each restart.
    Last month my vps randomly stops after 4-6 days working. I also wrote tickets that I couldn't EVEN start it. That happend twice. And still i/o read write errors.
    My last ticket #TMTCIBEXQS5XY still not resolved, my website shows "500 Internal Server Error", a lot input/output errors. Nice.

    I will check your ticket as soon as possible, many of the issues you described appear to be resolved on my end, though others,!such as the 500 error, are unfamiliar to me. I’ll see what I can do for help you.

  • ScionerScioner Member
    edited September 22

    @DeluxHost said:
    What do you mean by "lost"? What might have happened is that they changed, but they should work without any issues.

    Well, it is lost though. IPv4 changed automatically, but IPv6 didn't.

    I've changed it in 50-cloud-init manually (got new one from the client area), but it still doesn't work. It is neither accessible from the outside, nor can I access the IPv6 network from within the VPS.

     ping -6 google.com
PING google.com (2a00:1450:400e:808::200e) 56 data bytes
^C
--- google.com ping statistics ---
3 packets transmitted, 0 received, 100% packet loss, time 2041ms

    I thought it's a known issue, so I didn't raise a ticket.

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