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Chunkserve Support Unresponsive for 2+ Weeks (Ticket #AXV-871606)
Hi everyone,
Is there an official Chunkserve rep on the forum who can help look into a stalled support ticket?
I have an open ticket (#AXV-871606) regarding a severe issue where my VPS disk space dropped from 50GB to 2.5GB after an OS reinstall, accompanied by abnormally high CPU load during updates.
On August 23rd, a support operator (Wojciech) asked for my permission to re-create the server, stating they knew what the issue was. I replied on the exact same day giving them the green light to go ahead.
Since then, it has been over half a month with absolute silence. The server hasn't been fixed, and there are no replies to my ticket despite its "High" priority status.
Could someone from Chunkserve please check this and process the recreation?
Thanks in advance.
Comments
@Chunkserve
If i had to guess, the root partition of OS template wasn't resized properly during provisioning.
Have you tried reinstall again, preferably using a different OS template?
edit: i'm no chunkserve support so could be wrong on this one
"Wojciech" basically IS ChunkServe. It's basically a one-man-band. There have been several promises to change this and improve, but until now that hasn't been done or is not visible.
If Wojciech is busy, ill or has a holiday, it's silent and nothing will be done. Also he can't cope with the number of tickets that come with being a hosting provider. Has been this way for quite some time now, and to be honest I was hoping that - with the quite large number of ChunkServe topics around here - would be clear to anyone.
Apparantly not, because you still see people acquiring services from him. And see new topics popping up.
No, I've already tried that; I reinstalled several different operating systems, but the problem persists.
@Chunkserve
Hey, sure, fixing this today for you, alongside with coule of other pending tickets.
The issue has been successfully resolved. Could you please extend the service validity period by the corresponding number of days to compensate for the downtime over the past two weeks? Thank you very much.
my ticket has been not replied for 9 hours ,I am not sure why answer the ticket so lowly
Probably because he's in over his head and has a huge backlog. But at least something is happening. He managed to bring back my VPS after it's been down for over a week, so he's not just sitting at home on the couch jerking off all day. He's clearly working on the service as best he can.
Who says men can't multitask