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You have a certain way with words Iceman
You're right, Skal Tura is Pulsedmedia over here. He did an interview as well in the past: https://lowendbox.com/blog/interview-qa-with-aleksi-ceo-of-pulsedmedia/
Thankfully I haven't had any issue of being overprovisioned onto a bad node yet but did face a lot of cgroup being limited issue which I sort of tried to fix myself from cli and with vaina.
One thing Vaina has taught me that I need incredible patience with it but I probably wouldn't be this much if I wasn't just idling my nodes rn.
If you look at the latest iterations from PM's bot, it was exactly the same pattern:
We are reviewing it and found that the node is fine;
Overall usage is shared, so this can happen;
No degraded resource trend was identified on "Oscar";
There is no action to be taken on our side: "so there is nothing to do".
I still have an open ticket right now. It's been a few days and several hours, still within the expected ticket response window, even though I marked it as urgent, and I'm waiting for someone (human or AI) to reprovision my Kantele onto another node.
I've also been a PM customer for years, I've used other services from them, and I even have a 250GiB Eternal, which I have no issues with at all. Could this have just been a very unfortunate case with this particular offer? Maybe! But I believe that after these events, they need to reevaluate how they are handling these situations with AI and infrastructure.
See here: @PulsedMedia
Cherry pick much
There is a saying you get what you paid.....
Pulsed is bad & slow we all know i think .
You still subbed cause u wanted it cheap & you want better support u should go with flagship guys i think ;-;.
Btw i also had oscar was fixed within 48hours for me..
i can give pulsedmedia some gpt/glm model token if they can't afford to get a basic openclaw AI,i just need AI add me to human support queue so that i don't need to deal with the AI ticket reply because ticket will mark as answered when they send AI Slop,so that human can't found my ticket
guess who fix the node,AI or human
and you are muddying the waters,all i need is mark my ticket as human support needed and tell me wait for business hours,i don't need instant human support at weekend.
btw,welcome to lowendtalk
That's what an AI should do, learn from mistakes and do better next time. I really don't know what was rofl worthy.
It might be funny if it fails to learn...
It is nice see more drama.
It is funny in a sad way. To be more precise: users tolerate such humongous disrespect from provider when he just throws some slop machine and calls it a day. Disgusting.
We should give pulsemedia's ai bot the benefit of the doubt. Its kind of a first with their full automated second line support. Kudo's for PM nevertheless. I reversed my cancelation yesterday, as it took only 1 to 2 days for them to figure out something wasn't right. Many human operated VPS companies take even longer to figure out their bottlenecks.
This is exactly the sort of thing I expect from PulsedMedia. I gave them a second chance last Black Friday and there was nothing about the experience that was not some sort of fucked up. They should not be allowed here.
5 years of loyalty and you've finally been upgraded to speak and argue with a chatbot. A real badge of honor
I have been using PM for a very short time. I was having a conversation with a coworker recently about something we see more and more in our workplace and it's basically our other coworkers making mistakes and blaming whatever AI they used that got them there. It doesn't seem right to me to point at the AI when it supplies a bad output and taking credit for it when it supplies good output. This is probably a flawed comparison but if you were behind the wheel of a self-driving vehicle, and it's driving itself and you towards a bus carrying other people, and to prevent it from driving into the bus you only needed to take control of the steering wheel and divert the car, blaming the car when you had control over the steering wheel doesn't make sense in my mind.
The example is dramatic but I essentially use the steering wheel as the human control, the car as Vaina, the bus as the product these users purchased, and riders as the people affected, except there's no potential for life or death lol. I think that Vaina does need a bit more oversight, as it even seems to screw Skal over a good bit when it starts to lose its grip with its rails, and if it's overwhelming Skal with work that doesn't bring in as much revenue, letting less people sign up (or, taking people off the bus) might be beneficial, though I understand why screwing with your revenue is not what you want to do. I'm sure with all of these slots going for scraps during this campaign, it's a bit overwhelming to keep up with it all, but if Vaina makes an error or takes a week to resolve something, it still reflects on PM itself.
I think the whole project is an interesting experiment and I imagine with time Vaina will have more capability in handling more and more issues at a quicker pace while the amount of users buying PM's product can continue to increase, but pointing at it when an issue slips by like this, as if it could have resolved it without human input or context for what was happening, when the issue is resolved and an apology is sent out, it can come off as disingenuous.
I hope that is not taken as some harsh criticism because ultimately, your product is your product and you have every right to choose whatever you want to do with it, this is just my perspective and something I've pulled from my own observances at work as AI becomes more predominant.
that whole shitshow could have been avoided by just letting his precious clanker flag for human intervention, told the customer that a human is notified.
Letting someone clank around for 2 days on purpose and instructing his little tamagotchi to be upset when requesting a human, is quite telling. Let alone that apparently his little tamagotchi was even the cause for the fuckup while acting like some bougie clown, holier than thou.
Cuppa in my hand and sitting through this thread has been riveting. Someone rightly said - half the people will bash and the other half will celebrate.
Not reading that wall of text
His name is Literally Reviewer on Discord
He got what he wanted; My attention and a drama thread, by refusing the solution.
This is standard operating model for certain parties; Find an issue, leverage it by making it worse and blowing it out of proportions; Rinse in some gaslighting or reverse gaslighting; People react to negativity strongly; Reach end goal.
There is plenty more to the story, some highlights;
All standard manipulation tactics we see constantly. He got what he wanted; Wasting my time for a non-issue which would have gotten solved come first business day regardless.
Oscar Issue
Provisioning algo was touched last week, a bug was introduced which forced it to deliver users to mostly single server. There was infact two bugs introduced on this provisioning, second is just a gap in the create a new product SOPs, an oversight - and the first one forced provisioning on servers which should have been marked full.
It is solved, and every customer got +1 month option to pick reprovision (no data migration) and no extra time option when migrated. No need to do anything, only asking volunteers first.
All standard and not the first time this has happened, it is after all a code and sometimes it can be a misplaced comma or period causing this kinds of stuff; Or simply burst of orders and the provisioning data has not updated yet.
Not a big deal, you just fix these. But usually not on a saturday/sunday.
You are absolutely correct, this did enrich some of the playbooks and will linger in Väinäs memory of dark patterns.
There is, all basic diagnostics are offered on the start fort agent.
Infact this particularly; https://github.com/MagnaCapax/PMSS/blob/main/scripts/lib/agentDiagnostics.php +more.
Of course, only an AI is expected to be absolutely 100% perfect, no human would ever make a mistake. Right?
Should of have thought of that before you started manipulating and refusing support, demanding personal priority human time.
So your clanker has surpassed you. Great.
No clue why you reposted an image OP already provided in full.
I would also like to see some evidence where OP apprently "Changed his story after the fact"
What about you being a massive cunt on Discord?
Drama Driven Development?
Not trying to be pedantic or greedy, just trying to understand. I know you have a SLA (recently updated for Eternal Väinämöinen offers) with specifics cases mentioned. If someone choose to have their data migrated (not re-provision) to a new node(and therefore does not get the 1 free month of service), would they be entitled to 1 to 1 ratio (silver level) for the service time when the related servers were under extreme load(effectively intermittently accessible)? If yes, should I request this from Väinämöinen via ticket?
AI is creating new development patterns
For reference, I was offered exactly one extra month of service and a reprovision of the server. I requested both, and I've now been waiting for over two days for a response and for the new service to be up and running. I believe this is still within PM's expected time.
Unless the bot has forgotten about me. 😄 Just kidding, don't take that part seriously.
pulemedia buyers are something else
My understanding of the offer as stated is they will either a) re-provision you on a new server and compensate you 1 month of service for NOT moving your data. b) They will migrate your existing service and all data to a new server with 0 additional service time.
Below is the exact text from the email I received.
the original title was
“[Be aware|Review] Pulsedmedia AI support: hallucinated that a dead node was “fine”, treated “get a human” as hostility”
but let's max title length was not allow me to do that,so i have to reduce,sad
and,my discord name isn't related to reviewer/ceping,this just my normal nickname i use in internet
heres explain of my words
first,when i got 2 seedboxs on same node,i ask grok,can i migrate one of them because it is a single failure if they are on same node.grok tell me yes,refer to PM wiki,i can have one free migrate every month,then i do.
after that, i know this policy. when JKbaxter is felling frustrated about your service(because your AI keep saying the node is fine,i just need to wait and 100% iowait will disappear),i said what i know(the migration policy)
in this situation i help you save your customer,so they know if they think this AI sucks(because AI is stubborn,think waiting is the solution,it is true if AI say waiting for human,but AI say waiting iowait reduce naturally ),then they can just migrate to other node.which they are working as intended
and why i don't migrate is because i want to get this issue fixed,not only me is getting error and can't use that seedbox.i am not hurry because i mainly want to idle them and maybe seeding some torrents on anny's files(i have done that on my old PM seedbox)so that not waste the space i have
your AI didn't provide solution in the ticket,and all the yapping i sent is before your solution published,as i already said in the main thread,you accusing me refuse your fix but my messages was sent before fix/extra time appeared,most of my messages sents 10hours ago ,very eariler before your fix/extra time solution is being posted
true, in the ticket screenshot i posted, your AI claimed io pressure is near 100% repeatedly,and when i said everyone on discord is complaining,your AI just keep refer first reply no matter how i state the current status.
but i will suggest your AI next time when you check the box,please check the actual user path(oscar/user-theactualusername),because it is really unresponsive and you should check that,check outside 80 port does nothing,you need to check both user path and actual ssh response
sorry for that,thats my fault,calling a node disk bottleneck is unfixable is different than claimed the node is fine
i shared my experience in the chat about how AI support works in china.maybe it is regional difference,but heres the fact:if you think AI support can't solve your issues,you can send"human support" in the chat to get yourself into human support queue,because theres a queue,so waiting is required.
thats what i expected in pulsedmedia too,if AI can't see the terriable performance downgrade,then it should allow me to join human support queue,so that human can solve me issue when i was available.
not just let a AI ask me what i want to happen to that node,i mean,i just want to be able to use the node and can login the seedbox panel,why ask?
first,the account credit/balance i used to purchase the service is gifted by your AI,thanks for that,it is better than saying i am been with PM for 5 years
since the "Kantele Trophy" is a 50-slots limited seedbox and sale as flash sale,i prepared my paypal and ready to rush in,but when i saw i have account balance,i clicked purchase button without thinking,with balance ofcourse.
after i got my seedbox,i start searching my mailbox and found your AI gave me 50euro credits but not expired as intended.heres also another part of AI hallucination that wrote incorrect code(the balance didn't expire).
but hey,this also my fault,i should report to you,this is dishonest.
so please send a payment bill for 2 seedbox if you want,i will pay it back, cryptocurrency is prefer
now lets back to the topic,not only me got that service,and i think they paid the actual money,so should they not getting the fix?i mean i got the seedbox,then you need to make sure it is usable.
if you think user that use account credit is not eligible to have working service/support.then does it means The Eternal Bonus/The Eternal Story in your LET thread also not eligible to have working service/support?since they have received free subscription period.they are similar to the free account credit the AI gaves me,the customer acquisition strategy afterall.
please explain
please also explain
after the final debate,i think you will ban me,so i am in hurry to screenshot all my messages in discord one by one,and the bans come true.that makes me lost some of my messages(i got ban when still screenshoting),so maybe you can check other messages that i sent but i didn't posted in the thread,you are the discord admin afterall.
after I have replied to all your arguments,you just ban me out of discord without any reply,this is the last messages i can saw on discord,sad
but luckly,i actually screenshot that messages you posted,so let me post a more detailed version
in this conversation i am sharing the AI support experience because other user is talking similar things
my experience just like that,posted by other users.thats what i want to do after PM's AI failing to solve my issues and refuse to escalate me to human support(i didn't say i need instant support here,because i think AI can just add me to the queue,and i wait until business hours,this should be common sense and not need to say...)
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agree,just need a human to check and things will be fixed,but sadly that AI don't want to transfer my issue to a human
it just a daily normal part for a server provider,thats it
and thats why my title(no matter original or cutted version) is
[Be aware|Review] Pulsedmedia AI support: hallucinated that a dead node was “fine”, treated “get a human” as hostility
the part i want to talk about is AI's hallucinations and incompetence, along with its overconfidence to the point of being unwilling to hand over control to humans
i didn't say PM cannot solve my issues at weekend is bad,or say PM seedbox is bad,because "一分钱一分货"(You get what you pay for),7euro for human support is impossible,but AI support is real,and i actually used it
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i don't feel it is pity,at least i know the average ticket support level before i restart to use PM service again,this avoided some potentially greater losses,don't want to see oneday i can't fix the problems i got just because AI can't understand my word while seedbox fullloaded my actual workload
i still holding virmach service, that AI support makes me feel some vibe like virmach
Was just thinking the same. This like VirmAche 2.0. users should seek help. Unless they like self torture.
hard to mesure the actual unusable time since sometimes the seedbox is working🤦(i have 2 times open seedbox panel successfully during these 2 days before PM's human start online at business hours)
maybe the total downtime can be counted under 24hours which not eligible
Hey, I was told this was a judgement free zone...
They sending so much ai emails...
https://www.pandasecurity.com/en/mediacenter/how-to-stop-spam-emails/
Not trying to defend but it appears you signed up for a free (30 day?) trial, it is pretty standard in the SaaS space to have an on-boarding flow to try to convert people to paid customers during a trial period.
At the bottom of those emails there should either be an unsubscribe link OR link to manage email preferences. Either way you should be able to mange preference here https://pulsedmedia.com/clients//clientarea.php?action=details to opt-out of various emails.