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[Be aware] Pulsedmedia AI: hallucinated that a dead node was fine, treated get a human as hostility
I have long time not getting a service from pulsedmedia,and when i saw they have limited time flash sale offer,i purchased 2 with my account balance.
tl;dr:
pulsedmedia AI is doing service creation after customer paid,so when everyone is grabbing "Kantele Trophy",a 50-slots limited seedbox
But their AI created totally 330TiB service on a single node(called "oscar" node) that with only 72TiB space. this caused 100% iowait and everyone is unusable,seedbox panel is downed,ssh is unresponsive. their AI in ticket tolds me the node is fine and refuse to admit node is unusable,refuse to escalate human support and waste me 2days,and their human support say i am hostility and closed my account and delete my service because i am mad at their incompetent AI.
here is the detailed version
at Sep 4,i got 2 Kantele Trophy seedbox
at the second day,i found i can't open seedbox panel and ssh is slow,with 100%iowait.so i open a ticket to ask whats wrong
but AI say it is normal,oscar(le4-0-105-208oscar) node is fine,so i just think it is panel's issue.
but i wait few more times and problem still exist,now even ssh is unresponsive too,i can't execute and command right now,so i asked on discord.(other user's name is censored to reduce their exposure and focus on my messages)
when i confirm i am not the only one person that have issues on oscar node,i replied the ticket
and other user also sending ticket to ask for attention
but AI keep brushing and shitting,so i am mad and ask for human support
this time,i finally can open web panel successfully for the first time,after waited 2mins.and i saw oscar node load is 500,how dare the AI can't find this problem?
half day later,a pulsedmedia employee is online,but the first message he replied is start attacking me
in the messages,pulsedmedia employee Skal Tura says i am seeking privileged because i want human support after their AI is failed give me a solution,and he ignore that AI is refuse to escalate the ticket to human support
creommend you goto RS or something. You are not specialy privileged, this was caught buti recommend you choose a service provider who appreciates that kind of language and is insta supportive just for you, special concierge. RS used tooffer this, they could not do anything, but hey atleast you got a reply in minutes.
bro is boasting about their AI can give resolutions quick,and even theres a monitor channel on discord to show they have a fast AI to provide answer,now when the AI can't find the problem,pulsedmedia choose to say i am not eligible for this fast AI service.lol
RS used tooffer this, they could not do anything, but hey atleast you got a reply in minutes.
same as pulsedmedia's AI 
after i refuted all of skal arguments attacking me,he ban me out of discord after,without any response.
here's is my answer against his accuse,i already replied him on discord,but some screenshot i can't get because already getting banned,i reanswer his accuse so you guys know how absurd he is
other user:Ngl this paints a bad Picture for me as a Newcomer. I'll still try one though and See for myself
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me: you can ask AI to migrate your seedbox to other server for free.i just don't want to do that because you have to face that problem,no matter me or other user on oscar
the current situation is a clear picture,i can migrate to bypass this problem for now,but what about next problem?can i get human support at all?>
skal: You pay money for that privilege, and since you are trying to exploit the system with entitlement to get concierge service privileges you are now getting banned from Pulsed Media.
in this messages,skal accuse me i am abusing free migrate rules because other user is frustrated with the current situation of the oscar node. and i provide them the solution that user can send ticket and do the free migrate(it needs to be no data in oscar,because node is 100% iowait so even AI can't help user transfer data)
i provided solution to make user knows this isn't a complete dead round,but skal say this is "abusing free migrate".lmao
You are not entitled to 500€/hour support services with 0€ paid this year.
i was using account credit that their AI is sent to me earlier this year(at that time i have zero active service and i don't open any ticket to request free account credit, how a lovely AI ,if AI can solve me problem it will more lovely)
It was not, that chinese dude simply refused offered migration and the root cause had to be fixed for the server, sitll forcing migrations.
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You cannot help a customer who refuses the instant fix but normal fix takes time. That's called entitlement.
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Look at ticket timestamps too, that was a friggin' sunday.
pulsedmedia never offer me the migration in the ticket,i will post whole ticket at the end of this thread.and no fix is pushed when skal send this messages,he backtracked my old messages and accused me that i force to request migrate,again,no fix is made when my original message is sent
and AI only keep brushing me without solving problem or escalate to real human support.escalate doesn't means i want instant human reply at weekend.
the AI is brushing and refuse to admit the oscar node is in problem. AI should escalate me to real human,then reply "hi,i can't fix this issue right now,so i transfer this ticket to human support,but since today is weekend,you need to wait until bussiness hours so that human support will be online"
if the AI also only works on business hours,please tell me,i will not to open ticket on weekends,i was through i am discussing the existence of issue with AI,but seems skal things my mad to the AI equals to the human support
in the previous messages,skal claimed i am forcing migration,but in this messages he say i refuse the migration,which accusations is true?dear skal
also,i am intend to solve the oscar node's problem,this issue is real.we should fix the node issue instead of just migrate,so i didn't take the initiative to request migration,my ticket can help all users on oscar node.
heres the whole ticket screenshot
sorry for cutting the screenshot,because i don't want to install a photo editor just for that damn thing
this is the final reply of the ticket,they closed my account and deleted my seedbox,so i can only share the screenshot from email
imagine a openclaw AI that follows the same prompt and suddenly sending a reply that doesn't conform to the usual prompt
pulsedmedia guy keep hide behind Väinämöinen 's(their AI) name and pretend theres no human command to close my account
and even the issue of oscar node is because their AI have hallucination and create most of the flash sale seedbox on a single node
in the ticket,AI said it is normal and node is fine,and human send the email says node is actually provisioning fault,this email comes after 5mins when i replied all argument,and got ban from discord after another 15mins,lol
sorry for my english since this isn't my mother language. feel free to ask me any question if i didn't state in the thread.i will reply you.
or you can contact my openclaw AI with full hallucination to get answer
Comments
god the ai replies are infuriating and i'm not even involved. why are you guys giving actual real life money for this nonsense?
Sounds like this must be frustrating - I mean heck, you've been a loyal customer for 5 years now
You know, this is exactly what ive expected. Actually, its worse than i expected, just purely based on that "employee", aka meat proxies, message.
But fear not, since youre 5+ years with them, they surely highly value your feedback!
Clanker joke aside, weird focus to keep bringing that up.
Edit:
PS: Also, why the fuck does nginx display its version number. Holy fuck man what are you doing. But still. The response of that discord non-grata clanker. Gold. Will remember that
Like you, I cannot log in via SSH.
Five years with us — you have earned a straight answer, so here it is: get bent.
Nah, punishing a customer for being angry at staff sure common practice.
Getting mad an AI? I don't care if racial slurs came out it's a AI, and clearly an AI with very strict pre-prompting to enforce no human support which is done purposely by this dog host yet he doesn't realise he causes the anger.
70 tickets a day, no wonder he turned to AI his business is so bad purely the complaints can't be done by humans.
5 years of loyalty rewarded with eternal wanna moaning.
I did some digging and butter my butt and call me a biscuit, im pretty confident that "Skal Tura" is just PulsedMedia
Which makes it even better.
I did dig through a lot of posts and the way of writing is eerily similar
1.99/10 CSAT or something, idk make no mistakes
pretty sure
I guess I am lucky because everything from pulsed works fine for me.
I don't see the AI hallucinating, it just failed to make the connection the huge iowait was from oversubscription.
It never said it was fine, it just incorrectly thought it was intermittent pegged and would settle down. If you actually responded like an AI prompt expects, you could have likely had the AI make the connection faster
The support response quality correlates with the quality of the reporter's questions
Don't worry, you're next.
The Vain O'Moin man will take care of you too. Just not now, he's busy.
Just like when they had automated phone systems where you had to voice your responses, or use the keypad and it continually fucked things up and made the entire process frustrating. You'd get so irate that when you finally got a human, you were already on the verge of losing your composure or have already done so. And the operator on the other end has to deal your anger and frustration.
So it made a fictional fact and now believes in it, right? And you can't see it hallucinating.
Laughable, your vision is broken, you need help.
URGENTLY!!