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Comments

• GrigoriJ Member

  September 5

  Order #20578
  +1 vCore
• yabl0ky Member

  September 5

  @DeluxHost said:

  @vhvvx777 said:
  I just received my promised bonus. Why did you spend three weeks bothering me until I reached this forum? Why couldn't you have fulfilled your promises right away?

  It was given, but not what you asked for, this was the misunderstanding with the team, now it's solved.

  Based on the large number of messages you're handling, I assume you are quite busy right now.

  Could you please take a look at my ticket, TMT19ZJA0I4K9?

  Funds were charged a month earlier and at a higher rate than expected, and I never enabled auto-renewal. I suspect this is a mistake, but regardless, I had requested to add one month to 10 servers and use the remaining balance to extend my other servers. After you asked for the order number, the conversation stopped, and it has now been 2 weeks since the ticket was created.

  Could you please spare a moment for this? I really need to know how we can proceed. Thank you!
• namein Member

  September 7

  Order #1147150038
• GrigoriJ Member

  September 9

  Order #20651
  +10 Gbps Port
• gbn Member

  September 11

  Hi @DeluxHost,

  Could you please take a look at ticket #TMSHFITEIXALK?

  I requested a refund within the withdrawal period on August 6th and provided my IBAN on August 13th as requested by team. I haven't received the bank transfer or any update on the ticket for over a month.

  Could you please check this with your billing team and provide an update?

  Thanks!
• GrigoriJ Member

  September 11

  Order #20748
  +10 Gbps Port

  Order #20749
  +10 Gbps Port