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DartNode support is terrible and they seem to be double charging me
A few weeks ago the increased the pricing by over 30% on my services, but offered me the ability to pay 12 months at the previous price so I opted for that, but looking back the dates don't seem to cover the full 12 months and they kept the Sept 1 invoice
They do not respond at all to tickets submitted about invoices and just locked my services when they think it is unpaid without saying anything. I ended up just paying the extra invoice for now to unlock my service for now
I am considering filing chargebacks on all my payments in the past few months if this isn't resolved, but for now I will wait a week for them to get back to me
Thanked by 1stable_genius
Comments
@DartNode @simo @keoir
Can save time by posting the invoices and then there's no "seems to" ambiguousness.
this does seem like a fkup good call re-paying for now, automated deletions waits for no one
Hey,
What's your ticket number? If you already have an open ticket regarding this, feel free to send me the ticket number and I'll take a look.
For urgent issues, please always make sure to contact the Support department directly. Having a ticket with another department doesn't necessarily guarantee a quick reply, as they may have different queues and response times.
We're always here and actively monitoring the support queue, so feel free to reach out to us and we'll make sure your issue is looked into.
Yeah, that's understandable. Automated actions obviously aren't ideal when there's an ongoing billing issue, which is why we're always happy to step in from Support and make sure urgent cases are handled appropriately.