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RakSmart Suspended VPS Over a Phishing Domain I Don’t Own — Is the $20 Unban Fee Reasonable?
I’m currently on a RakSmart hosting plan and ran into a confusing situation.
A third party using the subdomain sub.example.com to run a phishing site, which got that domain marked for abuse. The issue is, the root domain example.com is pointed to my server’s IP.
There is no abusive content hosted on my server at all, it only serves a regular website by default. Even so, RakSmart suspended my VPS, and told me I have to pay a 20 USD fee to get the suspension lifted.
Is this standard practice here? Any tips appreciated.
Comments
This description makes no sense.
Any screenshot?
Oh it does, but I'm honestly surprised that this even occured.
The weirdest part is the 20$ free, if that's true.
So I get the domain, yoursunny.bi and set an A record on it to someone's server at, idk, onidel. Then I setup a phishing page on notfake.yoursunny.bi and let that run through cloudflared or another server.
Sure, you implicate someone else in that crime, but that's mad weird to take as sole evidence to take down the server and demand 20 bucks.
Do you actually control your_example.com? Anyone can point a domain they own (or even a subdomain) to any IP address, so a hosting provider generally shouldn’t suspend your VPS merely because an unrelated domain resolves to its IP.
However, if you control mycoolsite.net and phishing.mycoolsite.net is being used to host a phishing site, that's different. As the registrant or administrator of the parent domain, you’re generally responsible for addressing abuse on its subdomains. Control of a domain such as mycoolsite.net also gives you control over subdomains like phishing.mycoolsite.net.
Basicly someone(or maybe op) running something sussy at "sussy.domain.com" that point to some random IP server, and the "domain.com" are pointed to OP Server IP.
So when they report the domain > forward to OP but he not related to the domain.
Assuming they own the domain. And the subdomain was in control of someone else that used it to host that site. It is still weird to suspend that vps which didn't even host it.
It only makes somewhat sense if they acquired the domain and vps from the same provider
this is nonsense and i'd tell them to eat a whole bag of dicks while charging back with great enthusiasm.
Since my host only operates legitimate websites, it will never display any non-compliant content, even if someone else points a domain name to my IP address. However, those subdomains that are hosting phishing content are actually pointing to other host IP addresses. It is rather unconvincing to hold me responsible for a ToS violation in this case.
they're either crooked or incompetent, or you're lying. why do you want to deal with them?
Yes, this IP address is only pointed to by the domain name, but it actually does not misuse any content. RakSmart is also unable to provide direct abusive content for this IP.
I never expected a legitimate host to be suspended and charged up to $20 for this reason. Who would buy such a host if they knew this.