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Scam Alert: CloudCone is Running a Fraudulent Service - Boycott Them and Chargeback Immediately! (24
Kaivance1999
Member
I am posting this not just to complain about bad support, but to expose what is clearly a fraudulent business practice by CloudCone. Their support and services have become a complete joke, and I strongly urge everyone to boycott them.
If you are considering buying their new services, DON'T. If you are currently facing bad service from them and paid via PayPal or Credit Card, CHARGEBACK IMMEDIATELY. Do not wait and let them string you along.
Here is the proof of their fraudulent behavior:
- 24 days ago: I purchased a VPS (vod.650999.xyz). The assigned IP was blocked in Mainland China from minute one. It was 100% dead out of the box.
- 13 days ago: I followed their rules, deposited $5 via Crypto (Bitget) to cover their $2 IP change fee, and opened Ticket #5455444. They took my money and completely ignored the ticket.
- Yesterday: After 3 weeks of total silence, a support staff named "Jaden W" finally replied. Did he fix the IP? No. Did he refund my stolen money? No.
Instead, he forcibly CLOSED my paid IP change ticket (#5455444) and all my complaint tickets. He told me to wait on an abandoned 24-day-old ticket (#5917773) and literally sent a mocking smiley face: "This ticket will be closed, you can stay updated on the other ticket 
"
They deliberately took my Crypto payment because they know I cannot initiate a bank chargeback. They are exploiting this loophole to sell dead IPs, pocket the IP change fees, provide zero support, and mock customers who can't forcibly take their money back.
My warning to the LET community:
1. Boycott CloudCone: Stop supporting this fraudulent company.
2. Avoid their new offers: You will likely get a dead IP and they will ignore you.
3. Chargeback ASAP: If you paid with fiat and they delay your support, do not waste time in their ticket system. Dispute the charge immediately before it's too late.
Relevant Tickets:
5917773 (24 Days Old - Ignored)
5455444 (Paid IP Change - CLOSED)
7266969 (CLOSED)
2189975 (CLOSED)
Screenshots of their arrogant "smiley face" ticket closure are attached below. Stay safe and avoid this scam.
Comments
I had purchased an year plan. Just hosted a single basic website, didn't used emails too.
They suspended 2 times on 3rd month for no reason. support did not say any clear reason.
moved to Greencloud.
@hostkar Thanks for sharing your experience. It just proves my point that CloudCone's support is completely broken and toxic right now.
Suspending your account for no reason, taking my crypto money and leaving me with a dead IP for 24 days, and then closing my tickets with a mocking smiley face ":)"... This is exactly why I am warning everyone.
They are happy to take the money, but the moment you need support, they either ignore you, ban you, or laugh at you. Glad you moved to a better provider.
Still waiting for CloudCone management to process my refund or fix my IP.
yup. i agree that their service went from to better to bad.
Hate to say but Crypto are alway no refund payment method for most provider due money laundering.
That mean you gonna either stuck with them until IP change or give ip and move on to another provider.
The sky is blue?
Damn too many negative review, why LET don't ban them? or they still paying to keep their account?
LOL.
I think there have been enough negative reviews and reports about them to justify a ban, or at the very least, a provider tag suspension.
Thanks for all the support and insights, guys. Indeed, using crypto with them is like a trap. I am currently arguing with their management in the ticket system to get my full $24 refund back. Will keep you guys updated.
Guess which package @Cloudcone has?
LET Provider Tag basic FREE
LET Provider Tag bronze $200/year
LET Provider Tag silver $400/year
LET Provider Tag gold $800/year
LET Provider Tag platinum $1600/year
LET summer host package $300 for 120 days, must pay in crypto
LET Troll Tag $666/year
Update on the situation:
Management (Sachithra Siriwardhana) finally stepped in, but it's just more of the same joke.
They assigned me another IP, which I immediately tested and proved was STILL 100% blocked in China. When I showed them the global ping test showing total packet loss from China and demanded my $24 crypto deposit back, they blatantly refused.
They blamed my local ISP and said "we are unable to provide a refund in this situation." They are literally holding my $24 hostage for a VPS that hasn't worked for a single minute in 24 days.
If you pay with Crypto, they will give you a dead IP and keep your money. Do not trust CloudCone.
Im siding on CloudCone on this, you should blame GFW, not CloudCone. CloudCone ToS dont guarantee you getting IP that work inside China and the ticket doesnt mention anything about guarantee working on China.
You have no right to asking refund on this, due the server and ip are working for other except you, so they actually delivery a working server.
Accept and move on.
LOL ...
@kenjing789 I understand your technical point about the ToS and GFW, but let's look at the basic facts of providing a service.
First, the support attitude and the unacceptable delay. Ignoring a paying customer's urgent tickets for 24 days, and then deliberately closing them with a mocking smiley face ":)" has absolutely nothing to do with the GFW. That is just toxic and highly unprofessional customer service.
Second, an unusable service needs a real resolution. The VPS was 100% dead from minute one. When a product is completely unusable, a responsible provider should offer a practical solution—either provide a working IP or simply refund the money. Taking $24, leaving the server dead for a month, ignoring the customer, and then refusing to let me withdraw my funds is a terrible business practice.
My warning stands: pay them with crypto, and they will comfortably keep your money for a dead service.
Have you tried using AI to make a formal complaint about Cloudcone with your governmental officials?
@Kaivance1999
For an alternative cloud provider, you may also consider K.N Cloud: https://koanode.com/
Can i have summer host package please
@CheepCluck Thanks for the suggestion! That’s actually a route I am considering now.
Since I am an international customer and paid via cryptocurrency, cross-border complaints can be tricky. Which specific US governmental agency or consumer protection bureau would you recommend I file a formal complaint with regarding this fraudulent business practice?
Are we talking about the FTC (Federal Trade Commission), the BBB (Better Business Bureau), or the Attorney General's office in California (since they use a Los Angeles datacenter)?
I would really appreciate any pointers or links on where to submit this. I have all the evidence and I'm ready to escalate this.
The product are unusable for you only. Its like you are vegan monk who buy cooked meat but the temple dont allow you to eat and you want return the meat.
Post your Server IP + Username + Password or Private Key. If other people can access it then not them fault
Blame CCP, Blame GFW not Cloudcone.
@kenjing789 Are you secretly on CloudCone's payroll, or just their official forum defender?
You are trying very hard to ignore the absolute worst part: they abandoned a paying customer for 24 days and then closed the tickets with a mocking smiley face. No ToS in the world justifies keeping a customer's money after providing zero support for a month.
And nice try baiting me to post my private server credentials so they can conveniently ban my account for "abuse" and keep the money. To everyone else reading this thread: please do not be fooled by his cheap tricks, and never post your server details publicly.
I am not here to debate GFW politics with you. I am here to expose a terrible business practice and get my $24 refund. Have a good day.