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1Gservers has suddenly interrupted service twice this month, causing me significant losses.

Just now, for some unknown reason, the server went offline for 10 minutes without any prior email notification about potential power issues or problems. This is just like last time and has resulted in significant financial losses.

I apologize, but it's hard for me to hide my anger. Last time, the service provider asked me for information, which I provided, but I still haven't heard back. This is really frustrating! There are no warnings before each outage, and we don't get any updates on the resolution afterward.

It's my fault; I should have made more server backups. I'm truly sorry and a bit angry.

Comments

  • ObelousObelous Member

    have you lost billions!?

  • The server has also suddenly lost connection; can this server room still be used?

  • Chill

    Even aws/cf go down somtimes

  • nghialelenghialele Member

    Thanked by 1itzsenu
  • thanethane Member
    edited 9:09AM

    I'm wondering what the problem was, but support is being dodgy... Power to servers seemed okay, so it was a network event. Maybe a switch reboot? A simple answer would be nice. How can we go back to sleep, after what happened last week, now we all wait and hope nothing bad happens.

  • OhJohnOhJohn Member
    edited 9:32AM

    Physical problem with the hypervisor as per incident on status page.

    The new status page only just registered this by the portal and website (which where also down as sitting behind the same hypervisor I assume) and not the DC.

  • rpqurpqu Member

    significant losses

    Maybe you should change hosts or add redundancy?

  • hennaboyhennaboy Member

    Significant loss is yours to bear if you don't plan for it.

  • 1gservers1gservers Member, Patron Provider

    All systems operational. Please review and subscribe to our system status portal at:
    https://status.1gservers.com/

    We highly recommend backups, and for mission critical applications it is always good practice to setup high availability between multiple DC's and/or have disaster recovery plans in place. Any provider, including the big clouds, will have issues from time to time. No provider is immune from downtime. We are doing everything we can to mitigate issues we encounter, and take necessary actions to prevent recurring issues.

  • yoursunnyyoursunny Member, IPv6 Advocate

    @Obelous said:
    have you lost billions!?

    We are losing trillions.

    • We are using 1GServers for VPN to access the trading platform.
    • We sold a future contract that bets against the economy.
    • When the economy increases, we must buy to close the future contract to stop the loss.
    • Due to 1GServers outage, we cannot reach the trading platform to complete the transaction, which resulted in trillions of losses.
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