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Unscrupulous vendor Deluxhost
My server went down on the 16th—a full three days ago—and it is still unusable. I’ve submitted several support tickets, but no one has responded, and the server contains important data.
Comments
But apparently not important enough to be backed up remotely.
Hi, what is your ticket ID? Send me a dm and i can check what’s wrong with the server.
Have you tried going to vps.deluxhost.net? What does it say there?
https://dash.deluxhost.net/en/dashboard/tickets/19259
I haven't received any reply from you yet.
Don’t call hosts Unscrupulous. We don’t know what that means.
Suspended by not paid the bill. Nothing more on picture.
Tell us what happened, if its wrong to block your vps.
https://lowendbox.com/blog/please-for-the-love-of-your-data-and-your-own-sanity-keep-off-site-backups/
I have already made the payment. Thank you.
you have also submitted several LET posts
Thank you. It's just two posts, not multiple posts. You don't need to remind me. A dishonest business, can't even be condemned?
I read the situation and what happened is this.
The VPS expired on August 15 and was not renewed before the due date. Once a service expires, customers are responsible for having their own external backups, we cannot guarantee retention or recovery of data from an expired service, in your own screen it says the reason why the server was suspended, that is, the non-payment, which occurred later, but unfortunately too late.
Afterwards, multiple tickets/messages regarding the same issue were opened in a very short period of time, like 10 tickets in 1 hour. The account restriction was related to that repeated support abuse, not to the fact that the customer posted criticism on LET.
We have no issue with negative reviews or public criticism. Customers are free to share their experience. We only ask that support channels are not flooded with duplicate requests while an issue is already being handled.
There is nothing else to add from our side. We have explained what happened and will not discuss private account details publicly.
We have all the evidence at our disposal.
You can open 10 more posts, that won't change what happened and our position.
Totally fair. Ban them all you want.
What the heck is with all of these people not paying their bill, then coming here to bitch about their VPS getting deleted? I'm no DeluxHost apologist, but they are on the right side of the fence for once.
Zero backup == Zero worth
One day someone is going to tell me what a backup is…
okay, so today we’ve already had 2 cases of people ‘forgetting’ to pay their invoices… and then getting their servers deleted 😆
I’m lucky that @plumberg pays my invoices for me
On behalf of LowEndTalk, we are truly sorry for the inconvenience that YOU caused yourself by not paying for your service and thusly causing it to be terminated.
Backups??? It’s 2026 who even uses those anymore? That’s so 1998. Eww!!
Personally I think everyone should have lifetime service by now!
There should never be any reason to pay for anything!
/end satire
I needed a good few jokes this morning while drinking my coffee.