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Has ddps.jp Gone Dark? Looking for Updates on Their Operational Status
Has anyone recently received a response from DDPS.jp?
I placed an order, but it has been stuck on “Under Review” ever since. I have also tried contacting their customer service and submitting support tickets, but so far I have not received any reply.
I am not trying to accuse them of anything. I just want to know whether they are still operating normally, experiencing delays, or having some kind of technical or staffing issue.
Has anyone successfully placed an order, received a service activation, or heard back from their support team recently? Any updates or recent experiences would be appreciated.
Comments
Related:
https://lowendtalk.com/discussion/211942/has-ddps-jp-gone-dark-looking-for-updates-on-their-operational-status
Tagging @ddps but I don't have high hopes given:
Thanks for the heads up
Thank you for checking in, and sorry for any confusion!
Both your order and support ticket were submitted yesterday during a public holiday in Japan, which briefly delayed our response. We’re up and running normally, and your service has now been fully activated.
Thanks for the update @ddps !
So you didn't even wait 24h before going full panic mode?
FFS people
Could you please help configure the server once you see this message? Thank you very much! #22449 #22450 #22457 #22468
メッセージをご確認いただけましたら、サーバーの設定をお願いいたします！よろしくお願いいたします。 #22449 #22450 #22457 #22468
It's been two months without any reply, and I've even received a second bill now, yet the machine still hasn't been delivered. Could you please look into this for me?
We're waiting an answer since 8 months, even tho weirdly enough @ddps you seem to be active here on the forum?
Yes, ddps.jp has effectively gone dark regarding customer service, order fulfillment, and public communication.
While their network backbone remains technically active and automated infrastructure monitoring shows their Tokyo datacenter is still online, the human operational side of the business has been unresponsive for months.
Several indicators confirm their silent status:Unprocessed Orders: New orders consistently get permanently stuck on "Under Review" status because there is no backend staff manually approving deployments.
Abandoned Support Channels: Their customer service email channels are entirely unmonitored. Furthermore, their primary community hub on Discord was quietly modified—the company deleted all public and general text channels, leaving only a locked support ticket bot that receives no human attention.
Historical Operational Patterns: Users tracking the provider note that they have a history of moving customers across regions without notice and keeping an outdated frontend website up ("under renewal") while ignoring the storefront commerce operations entirely.
Recommendation: Do not expect a response to your open support ticket, and do not expect your pending order to clear. If you have been charged for your "Under Review" order, contact your bank or payment processor immediately to initiate a chargeback for unfulfilled services. If you require functional Japanese hosting or DDoS mitigation, you will need to migrate your plans to an active alternative provider.