HostDzire Hit by Ransomware Attack

deafcon · August 10

Also could use the 12 template and update in place. Any clanker can walk you through it.

dev127 · August 10

@deafcon said:
Also could use the 12 template and update in place. Any clanker can walk you through it.

i already did in morning as they took time.
just waiting for if fresh/clean template available as he mentioned yesterday,that would help others too.

thanks for you response

ART994 · August 11

If you are concerned about your data, you can connect a drive to the router's USB port and automatically back up files via FTP; many systems support this. Telegram accounts get hacked if you don't enable two-factor authentication.

forest · August 11

@dev127 said:

@HostDZire said:

@mehargags said:
@HostDZire I requested Debian 13 Template for OS Reinstall via ticket #179938.

@dev127 said:

@mehargags said:
@HostDZire I requested Debian 13 Template for OS Reinstall via ticket #179938.

@HostDZire Debian 13 Template for OS Reinstall

Hopefully tomorrow, we had debian 13 already but it has some issue.
We will fix it and enable it.

@HostDZire any update sir

Run this on any template that has GRUB:

#!/bin/bash

mkdir /netboot
wget -P /netboot https://deb.debian.org/debian/dists/stable/main/installer-amd64/current/images/netboot/debian-installer/amd64/{linux,initrd.gz}
cat << EOF >> /etc/grub.d/40_custom
menuentry "Debian netboot" {
    insmod part_gpt
    insmod ext2

    search --no-floppy --file --set=root /netboot/linux

    linux /netboot/linux nomodeset --- quiet
    initrd /netboot/initrd.gz
}
EOF
update-grub
grub-reboot "Debian netboot"
reboot

It'll reboot and you'll have the Debian netboot installer over VNC.

HostDZire · August 13

Hello Everyone,

The compensation for the recent VMware infrastructure incident has now been processed for affected VPS services.

How to Verify Your Compensation

You can verify that the compensation has been applied by checking your Signup Date and Next Due Date in your Client Area.

The Next Due Date should now reflect the additional compensation period.

For example:

If you are on a Monthly Plan and your previous due date was 10 August 2026, your normal next due date would have been 10 September 2026.

With the 7-day compensation, your new Next Due Date should now be:

17 September 2026

Compensation Applied

The compensation provided is based on your current billing cycle:

Monthly Plan: 7 Days
3-Month Plan: 10 Days
6-Month Plan: 15 Days
Annual Plan: 1 Month
2-Year Plan: 2 Months
3-Year Plan: 3 Months

Please log in to your Client Area and check the Next Due Date of your affected VPS to verify the updated service period.

New Invoice & Payment

Your next invoice will be generated based on your new, extended renewal date.

If an invoice has already been generated using your old due date, please do not pay that invoice for now.

We will cancel the old invoice and generate a new invoice based on the updated due date within the next 24–48 hours.

During this process, if your service is automatically suspended because of the old invoice, please immediately open a support ticket. Our team will verify the situation and unsuspend the service.

If Your Due Date Has Not Changed

If you have checked your service and the Next Due Date still does not reflect the compensation after one week, please open a support ticket and provide the VPS/service details. Our team will verify the account and correct it if necessary.

We sincerely appreciate your patience and understanding throughout this incident and the recovery process.

Kind Regards,
HostDZire Team

stufently · August 14

s> @HostDZire said:

Hello Everyone,

The compensation for the recent VMware infrastructure incident has now been processed for affected VPS services.

How to Verify Your Compensation

You can verify that the compensation has been applied by checking your Signup Date and Next Due Date in your Client Area.

The Next Due Date should now reflect the additional compensation period.

For example:

If you are on a Monthly Plan and your previous due date was 10 August 2026, your normal next due date would have been 10 September 2026.

With the 7-day compensation, your new Next Due Date should now be:

17 September 2026

Compensation Applied

The compensation provided is based on your current billing cycle:

Monthly Plan: 7 Days

3-Month Plan: 10 Days

6-Month Plan: 15 Days

Annual Plan: 1 Month

2-Year Plan: 2 Months

3-Year Plan: 3 Months

Please log in to your Client Area and check the Next Due Date of your affected VPS to verify the updated service period.

New Invoice & Payment

Your next invoice will be generated based on your new, extended renewal date.

If an invoice has already been generated using your old due date, please do not pay that invoice for now.

We will cancel the old invoice and generate a new invoice based on the updated due date within the next 24–48 hours.

During this process, if your service is automatically suspended because of the old invoice, please immediately open a support ticket. Our team will verify the situation and unsuspend the service.

If Your Due Date Has Not Changed

If you have checked your service and the Next Due Date still does not reflect the compensation after one week, please open a support ticket and provide the VPS/service details. Our team will verify the account and correct it if necessary.

We sincerely appreciate your patience and understanding throughout this incident and the recovery process.

Kind Regards,
HostDZire Team

What about having a VPS sale after the incident?

Sayantan · August 14

My issue solved .... Thank you @HostDZire

HostDZire · August 14

@stufently said:
s> @HostDZire said:

Hello Everyone,

The compensation for the recent VMware infrastructure incident has now been processed for affected VPS services.

How to Verify Your Compensation

You can verify that the compensation has been applied by checking your Signup Date and Next Due Date in your Client Area.

The Next Due Date should now reflect the additional compensation period.

For example:

If you are on a Monthly Plan and your previous due date was 10 August 2026, your normal next due date would have been 10 September 2026.

With the 7-day compensation, your new Next Due Date should now be:

17 September 2026

Compensation Applied

The compensation provided is based on your current billing cycle:

Monthly Plan: 7 Days

3-Month Plan: 10 Days

6-Month Plan: 15 Days

Annual Plan: 1 Month

2-Year Plan: 2 Months

3-Year Plan: 3 Months

Please log in to your Client Area and check the Next Due Date of your affected VPS to verify the updated service period.

New Invoice & Payment

Your next invoice will be generated based on your new, extended renewal date.

If an invoice has already been generated using your old due date, please do not pay that invoice for now.

We will cancel the old invoice and generate a new invoice based on the updated due date within the next 24–48 hours.

During this process, if your service is automatically suspended because of the old invoice, please immediately open a support ticket. Our team will verify the situation and unsuspend the service.

If Your Due Date Has Not Changed

If you have checked your service and the Next Due Date still does not reflect the compensation after one week, please open a support ticket and provide the VPS/service details. Our team will verify the account and correct it if necessary.

We sincerely appreciate your patience and understanding throughout this incident and the recovery process.

Kind Regards,
HostDZire Team

What about having a VPS sale after the incident?

What do you mean ?
Only impacted client will get compensation.
If and vps was not impacted then it won't get compensation.

btr_ · August 14

@HostDZire said:

@stufently said:
s> @HostDZire said:

Hello Everyone,

The compensation for the recent VMware infrastructure incident has now been processed for affected VPS services.

How to Verify Your Compensation

You can verify that the compensation has been applied by checking your Signup Date and Next Due Date in your Client Area.

The Next Due Date should now reflect the additional compensation period.

For example:

If you are on a Monthly Plan and your previous due date was 10 August 2026, your normal next due date would have been 10 September 2026.

With the 7-day compensation, your new Next Due Date should now be:

17 September 2026

Compensation Applied

The compensation provided is based on your current billing cycle:

Monthly Plan: 7 Days

3-Month Plan: 10 Days

6-Month Plan: 15 Days

Annual Plan: 1 Month

2-Year Plan: 2 Months

3-Year Plan: 3 Months

Please log in to your Client Area and check the Next Due Date of your affected VPS to verify the updated service period.

New Invoice & Payment

Your next invoice will be generated based on your new, extended renewal date.

If an invoice has already been generated using your old due date, please do not pay that invoice for now.

We will cancel the old invoice and generate a new invoice based on the updated due date within the next 24–48 hours.

During this process, if your service is automatically suspended because of the old invoice, please immediately open a support ticket. Our team will verify the situation and unsuspend the service.

If Your Due Date Has Not Changed

If you have checked your service and the Next Due Date still does not reflect the compensation after one week, please open a support ticket and provide the VPS/service details. Our team will verify the account and correct it if necessary.

We sincerely appreciate your patience and understanding throughout this incident and the recovery process.

Kind Regards,
HostDZire Team

What about having a VPS sale after the incident?

What do you mean ?
Only impacted client will get compensation.
If and vps was not impacted then it won't get compensation.

Asking for Independence day sale, i guess. Any plans this time?

atkl · August 14

https://lowendtalk.com/discussion/comment/4825542/#Comment_4825542

SadaoMaou · August 15

@HostDZire can you pls share what measures are taken so that this does not happen in future ?

HostDZire · August 15

@SadaoMaou said:
@HostDZire can you pls share what measures are taken so that this does not happen in future ?

All node has been updated/patched,
Moved everything private, nothing is accessible publicly, only VM has public network access.
Multiple network level ACL applied too.

Btw originally it happened only because new vulnerability came to vmware, just like it came to KVM weeks ago, but only fault from our side was we didnt notice the vulnerability in time and patched all the node, hence it effected us, it happened too soon to us, generally it doesnt happen that fast, few days ago a vulnerability comes and it already effect xyz provider instantly so it was also bad luck as well.

manish · August 15

@HostDZire said: However, this incident has already resulted in a very significant financial impact on our company, including the cost of rebuilding the affected infrastructure, replacing resources, and restoring services.

I am so sorry to hear so.

Prompt re-building of the infra and deployment of VMs for the clients is what any reasonable/long-term client (unless they have a separate SLA with you) would expect.

I would be more than happy to see my instance up and running but new IPs might be troublesome for some email hosters, if any.

Any on-site/off-site backup options that are offered this time around?

Kudos to the whole team. To the moon guys!

HostDZire · August 15

@manish said:

@HostDZire said: However, this incident has already resulted in a very significant financial impact on our company, including the cost of rebuilding the affected infrastructure, replacing resources, and restoring services.

I am so sorry to hear so.

Prompt re-building of the infra and deployment of VMs for the clients is what any reasonable/long-term client (unless they have a separate SLA with you) would expect.

I would be more than happy to see my instance up and running but new IPs might be troublesome for some email hosters, if any.

Any on-site/off-site backup options that are offered this time around?

Kudos to the whole team. To the moon guys!

We will work on backup systems yes, but it will take time to plan these things. need to check the cost because we are not charging much from client, adding backup options is additional cost, and same client would be so unhappy if we increase price even 10-20%

manish · August 15

@HostDZire said: adding backup options is additional cost, and same client would be so unhappy if we increase price even 10-20%

It is of course, a paid add-on. So, no provider can include it in the base prices, can they?

I am sure clients realize how important Geo-redundant backups are.

Offering it as as an add-on, is that also something people object to?

Thank you for your response.

HostDZire · August 15

@manish said:

@HostDZire said: adding backup options is additional cost, and same client would be so unhappy if we increase price even 10-20%

It is of course, a paid add-on. So, no provider can include it in the base prices, can they?

I am sure clients realize how important Geo-redundant backups are.

Offering it as as an add-on, is that also something people object to?

Thank you for your response.

Yes paid addon can be done for sure, we will work on it in coming weeks.

SadaoMaou · August 15

@HostDZire said:

@SadaoMaou said:
@HostDZire can you pls share what measures are taken so that this does not happen in future ?

All node has been updated/patched,
Moved everything private, nothing is accessible publicly, only VM has public network access.
Multiple network level ACL applied too.

Btw originally it happened only because new vulnerability came to vmware, just like it came to KVM weeks ago, but only fault from our side was we didnt notice the vulnerability in time and patched all the node, hence it effected us, it happened too soon to us, generally it doesnt happen that fast, few days ago a vulnerability comes and it already effect xyz provider instantly so it was also bad luck as well.

Cool, Thanks for your response.

SadaoMaou · August 15

@HostDZire said:

@manish said:

@HostDZire said: adding backup options is additional cost, and same client would be so unhappy if we increase price even 10-20%

It is of course, a paid add-on. So, no provider can include it in the base prices, can they?

I am sure clients realize how important Geo-redundant backups are.

Offering it as as an add-on, is that also something people object to?

Thank you for your response.

Yes paid addon can be done for sure, we will work on it in coming weeks.

I will buy that for sure...100% data is most important.

manish · 2:22AM

@SadaoMaou said: I will buy that for sure...100% data is most important.

Yes one should.

kp93 · 5:07AM

@HostDZire also can you look up for HA as a paid addon along with offsite vps backup?

Howdy, Stranger!

Categories

In this Discussion

HostDzire Hit by Ransomware Attack