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Warning / Experience with CloudCone: Accidental "Destroy" within 3 minutes of purchase forfeits enti
Hi everyone,
(English is not my native language, so please excuse any grammatical errors. I am sharing my recent experience strictly as a consumer alert regarding CloudCone's handling of promotional plans.)
Earlier today, I purchased an annual 1C/1G Budget VPS promotional plan for $18.28 (Invoice #1293145).
Within less than 3 minutes after the server was deployed, I discovered that the assigned IP address was unreachable/blocked in my region. Since I was unfamiliar with CloudCone's control panel and English terminology, I mistakenly clicked the "Destroy" button, believing it would simply reset, wipe, or let me re-provision the instance with a fresh network configuration.
Immediately after:
1. The VPS vanished completely from my dashboard.
2. The $18.28 was NOT refunded to my account credit (my balance remained at $0.72).
I opened a support ticket explaining the situation and clearly stated:
- I DO NOT require any data recovery (the machine was brand new and empty anyway).
- I am NOT demanding a cash refund or credit withdraw.
- All I politely requested was a simple courtesy re-provisioning of a blank replacement 1C/1G VPS for the ~364 days of prepaid service I already paid for.
However, support (Arun TR) flatly refused, stating that because the destruction confirmation page mentions the plan is "non-refundable," customer-initiated destruction permanently terminates the entire 1-year contract with zero recourse. They will neither manually re-create an empty instance under the paid invoice nor credit the account.
In summary, CloudCone effectively kept an entire year of prepaid funds for less than 3 minutes of service due to an honest user mistake, refusing to fulfill the contracted computing resources.
If you are a non-native English speaker or new to their platform, please be extremely careful. An accidental click on "Destroy" will result in total loss of your prepaid period.
Comments
Not only did you mess up, but you did zero research before hand. These guys have no idea what they are doing. You kinda deserve what you got.
That said, given their already horrible reputation, I don't know why they wouldn't choose to help you out here and get a bit of good will. Seems like an easy win. I guess that's just more evidence of what a horrible business they are.
I did the same for email hosting. There was termed delete organization. I was changing the company name and when I click delete, it deleted the whole mail package.
Never dealt with them afterwards. If you require peace of mind, take this $18 loss as learning lesson and move away from it.