$50 GIVEAWAY Inside! | Double CPU & Disk Bonus | Frankfurt AMD EPYC VPS

Comments

• Servitro 🚩 Patron Provider Tag Suspended

  August 9

  @angstrom
• Servitro 🚩 Patron Provider Tag Suspended

  August 9 edited August 9

  We are still active on LowEndTalk. Please consider unsuspending our tag.

  I am more than willing to share all the details explaining our recent inactivity and the server issues we encountered.
• Servitro 🚩 Patron Provider Tag Suspended

  August 9

  https://lowendtalk.com/discussion/220018/servitro-update-on-recent-service-issues-ticket-backlog-and-next-steps/p1
• angstrom Moderator, Veteran

  August 9

  @Servitro said:
  We are still active on LowEndTalk. Please consider unsuspending our tag.

  I am more than willing to share all the details explaining our recent inactivity and the server issues we encountered.

  I'm afraid that you will need to open a ticket about this. (It's not me who makes the final decision about this)
• Servitro 🚩 Patron Provider Tag Suspended

  August 9

  @angstrom said:

  @Servitro said:
  We are still active on LowEndTalk. Please consider unsuspending our tag.

  I am more than willing to share all the details explaining our recent inactivity and the server issues we encountered.

  I'm afraid that you will need to open a ticket about this. (It's not me who makes the final decision about this)

  Sure
• cold Member

  August 10

  too little too late, service is canceled, maybe next time you provide something better
• Servitro 🚩 Patron Provider Tag Suspended

  August 10

  We've likely identified the root cause on server7756 and are performing another physical check. This may require 2 to 3 hours of downtime, but we expect to resolve the issue today."

  Thanked by 1tzuli
• cold Member

  August 10

  @Servitro Sir your shit is down again
• cold Member

  August 10

  @angstrom said:

  @Servitro said:
  We are still active on LowEndTalk. Please consider unsuspending our tag.

  I am more than willing to share all the details explaining our recent inactivity and the server issues we encountered.

  I'm afraid that you will need to open a ticket about this. (It's not me who makes the final decision about this)

  would help you more probably if you're willing to deliver good service and support
• Servitro 🚩 Patron Provider Tag Suspended

  August 10

  @cold said:
  @Servitro Sir your shit is down again

  Please read our last comment.
• heallfi Member

  August 10

  @Servitro said:
  We've likely identified the root cause on server7756 and are performing another physical check. This may require 2 to 3 hours of downtime, but we expect to resolve the issue today."

  Well, my VPS is not on that one and down again, after having 50% packet loss. You really shouldn't let customers do your job of monitoring.
  

  You should see "The system failed to respond to the action request. Further attempts are likely to be cancelled until the system is responding normally. Try again in five minutes." before I do, really

  Thanked by 1tzuli
• Servitro 🚩 Patron Provider Tag Suspended

  August 10

  @heallfi said:

  @Servitro said:
  We've likely identified the root cause on server7756 and are performing another physical check. This may require 2 to 3 hours of downtime, but we expect to resolve the issue today."

  Well, my VPS is not on that one and down again, after having 50% packet loss. You really shouldn't let customers do your job of monitoring.
  

  You should see "The system failed to respond to the action request. Further attempts are likely to be cancelled until the system is responding normally. Try again in five minutes." before I do, really

  Hello. I am really sorry for the problems caused. We are actively monitoring the situation, and our team is working to fix this. We have identified the problem and expect this maintenance to resolve it.

  Thanked by 1tzuli
• cold Member

  August 10

  @Servitro said:

  @cold said:
  @Servitro Sir your shit is down again

  Please read our last comment.

  I've seen 2 similar msg before, and nothing changed, sadly I erased the to e-mails where you "identified and solved the problem"
• Servitro 🚩 Patron Provider Tag Suspended

  August 10

  The issue affecting server7756 (AMD EPYC 7763) has now been fully resolved, and all services are operating normally.

  If you experienced downtime or require assistance, please open a support ticket through your portal to request compensation or further help. Thank you for your patience.
• heallfi Member

  August 12

  Wed Aug 12 09:53:23 CEST 2026
  PING google.com (2a00:1450:4001:c21::65) 56 data bytes
  
  --- google.com ping statistics ---
  999 packets transmitted, 864 received, **13.5135% packet loss**, time 1006009ms
  rtt min/avg/max/mdev = 592.012/2477.138/4107.471/533.705 ms, pipe 5
  

  Yes my VPS seems stable now, no I will not open a ticket so it can be privately ignored, and no I don't think that is an acceptable % of packet loss nor avg.. and potential customers should see it
• Servitro 🚩 Patron Provider Tag Suspended

  August 12

  @heallfi said:
  Wed Aug 12 09:53:23 CEST 2026
  PING google.com (2a00:1450:4001:c21::65) 56 data bytes
  
  --- google.com ping statistics ---
  999 packets transmitted, 864 received, 13.5135% packet loss, time 1006009ms
  rtt min/avg/max/mdev = 592.012/2477.138/4107.471/533.705 ms, pipe 5

  Yes my VPS seems stable now, no I will not open a ticket so it can be privately ignored, and no I don't think that is an acceptable % of packet loss nor avg.. and potential customers should see it

  Hello,

  If you could open a support ticket or provide me with the email address associated with your account, we can look into this further and work on resolving the issue for you.
• heallfi Member

  1:01PM

  @Servitro said:

  @heallfi said:
  Wed Aug 12 09:53:23 CEST 2026
  PING google.com (2a00:1450:4001:c21::65) 56 data bytes
  
  --- google.com ping statistics ---
  999 packets transmitted, 864 received, 13.5135% packet loss, time 1006009ms
  rtt min/avg/max/mdev = 592.012/2477.138/4107.471/533.705 ms, pipe 5

  Yes my VPS seems stable now, no I will not open a ticket so it can be privately ignored, and no I don't think that is an acceptable % of packet loss nor avg.. and potential customers should see it

  Hello,

  If you could open a support ticket or provide me with the email address associated with your account, we can look into this further and work on resolving the issue for you.

  Why, do you randomly slow down that host/VPS individually and are not aware of it? You need to get a grip of your infrastructure, I already moved most things away.

  For transparency, things have further improved:

  Thu Aug 13 08:37:22 CEST 2026
  PING google.com (2a00:1450:4001:c21::71) 56 data bytes

  --- google.com ping statistics ---
  3600 packets transmitted, 3599 received, 0.0277778% packet loss, time 3604381ms
  rtt min/avg/max/mdev = 25.070/33.520/2097.192/103.119 ms, pipe 3

  still worse than my regular connection at home:

  Thu 13 Aug 08:39:24 CEST 2026
  PING google.com (2a00:1450:4014:800::200e) 56 data bytes

  --- google.com ping statistics ---
  3600 packets transmitted, 3600 received, 0% packet loss, time 3603403ms
  rtt min/avg/max/mdev = 5.132/6.325/20.061/1.224 ms
• Servitro 🚩 Patron Provider Tag Suspended

  2:35PM

  @heallfi said:

  @Servitro said:

  @heallfi said:
  Wed Aug 12 09:53:23 CEST 2026
  PING google.com (2a00:1450:4001:c21::65) 56 data bytes
  
  --- google.com ping statistics ---
  999 packets transmitted, 864 received, 13.5135% packet loss, time 1006009ms
  rtt min/avg/max/mdev = 592.012/2477.138/4107.471/533.705 ms, pipe 5

  Yes my VPS seems stable now, no I will not open a ticket so it can be privately ignored, and no I don't think that is an acceptable % of packet loss nor avg.. and potential customers should see it

  Hello,

  If you could open a support ticket or provide me with the email address associated with your account, we can look into this further and work on resolving the issue for you.

  Why, do you randomly slow down that host/VPS individually and are not aware of it? You need to get a grip of your infrastructure, I already moved most things away.

  For transparency, things have further improved:

  Thu Aug 13 08:37:22 CEST 2026
  PING google.com (2a00:1450:4001:c21::71) 56 data bytes

  --- google.com ping statistics ---
  3600 packets transmitted, 3599 received, 0.0277778% packet loss, time 3604381ms
  rtt min/avg/max/mdev = 25.070/33.520/2097.192/103.119 ms, pipe 3

  still worse than my regular connection at home:

  Thu 13 Aug 08:39:24 CEST 2026
  PING google.com (2a00:1450:4014:800::200e) 56 data bytes

  --- google.com ping statistics ---
  3600 packets transmitted, 3600 received, 0% packet loss, time 3603403ms
  rtt min/avg/max/mdev = 5.132/6.325/20.061/1.224 ms

  Hello,

  We regularly monitor our infrastructure, but due to limited staffing and an increasing volume of orders, we were unable to address everything in a timely manner.

  We are continuously working to improve our infrastructure, expand our capacity, and ensure a more reliable experience for our customers.

  Thank you for reporting this to us and for your understanding.