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congrats @DeluxHost
Will check this soon, thanks!
We're checking all tickets, rest assured, we'll be back to you shortly.
For refunds, if there are tickets for technical issues or server issues, those will be given priority. This doesn't mean we're deliberately delaying our response to avoid refunds, we just ask for your patience.
Some people who wrote to check their ticket where they were asking for refunds, had not even waited for a few hours, please try to meet us halfway and we will help you 100%
Order #4816595890—+1 vCore preferred, please.
@DeluxHost May I ask when will you add the MEM to my VPS?
@DeluxHost
Order #1431874061— +1 vCore preferred, please.
@DeluxHost
I have waited 1 day for refund, already meet you halfway, please check the tickets!!!
@DeluxHost
I've already cancelled my vps as your requested, but you still haven't refund me!! and you haven't reply to tickets for a day now, i now have no vps and no refund, are you really like people said a bad merchant? i used to trust you!!!
Several days have passed, but my problem still hasn't been resolved. From purchasing the vps to the issue of being unable to connect to SSH after the successful creation, the work order I initiated has been delayed in handling, which really spoils the experience
@DeluxHost
I don't know what this merchant do everyday, people has lots of tickets need to be solved and lots of refunds , but no one seems to receive answers from them and they seems to be ghosting us.
Order #8162886566
Many thanks!
Got +1 vCore! Amazing
Order #2789671847 OR 19214
+1 vCore
I can't understand your anger, you've been waiting for a refund for 1 day, not 10 years, no one told you you won't get it, did I misunderstand something?
Give me your ticket and i can help you
What is your ticket ID? We have not received any reports of problems with ssh at this time From other clients
Then what's stopping you from refunding me? I am not angry just can not understand it and a bit disappointed because i used to recommend you to my friends, not i am not sure.
Don't worry, we'll be with you soon. Just give me your ticket ID and I'll help you.
It's not that we don't want to refund you, it's just that if there are tickets that have emergencies, the team has to give priority to those, but no one, I repeat, said that I wouldn't get your money back.
TMSG5Q7923YHC
TMSG5Q7923YHC there, you have it now,
please refund me now to my paypal.
Why are you so stressed buddy? It’s even normal for most providers here on LET to take 1+ weeks to process a refund.
Maybe you are new to them, but i have been with them for a while last year, before auto system were alive, their customer support were wonderful, i even recommend to at least 5 friends of mine, i used for like half a year and cancelled the last months (forgot to cancelled the renew button), i submit the tickets to them and they issued me a refund within 20minutes, i was shocked! i don't know if they changed staff or what ,but this time is different.
And 148.135.207.245 (same subnet as yours) has the same steal issues. In idle -literally running nothing at all- it has a load of 70-80%
load is a number, steal is percentage
here i was wondering why nobody but me complains about steal.. turns out i am not alone. from 7 vps with steal from 20 to 40% i am going to let go of 2, cause i am simply tired of asking @DeluxHost to do something, tired of lies and promises. but 1 server i just renewed for 1 year, which was silly of me, so that 1 i am supposedly getting migrated, it's how they deal with steal.. not by checking who's raping the host with cpu overuse and consequently robbing all others on that host of their allocated compute, they just offer migration to a less busy host. if i had cpu-heavy tasks, i would have found a great place to apply them.. my servers use barely 5% allocated CPU and yet have 20-40% steal values.
instead of catering to existing customers with multiple vps ordered, they prefer selling new offers to new customers who then half the time ask for refund.. can;t be a sustainable business model. but to each their own.. do your thing, @DeluxHost
The nodes used in these offers are different from those where we notice a higher steal, some nodes are simply hammered by people who abuse and are often hit and suspended, but someone can escape or hide better.
But the situation is still checked daily
i'm checking again your ticket.
you have a ticket open?
Order: #6010658428
+1 GB RAM
+1 vCore
Thanks!
Order #8985495278
+1 GB RAM
8985495278