Comments

• DeluxHost Member, Patron Provider

  8:47PM

  @rad964 said:

  @DeluxHost said:

  @rad964 said:
  Support does not answer
  Client servers are changed in configuration without user notice or any kind of notification
  Freebies are not assigned
  At least servers are stopped turning off occasionally, for now

  Hi, what do you mean? What configuration?

  Here I said that you removed IPv4 without notification - https://lowendtalk.com/discussion/comment/4839812#Comment_4839812
  You said you will solve issue - ticket still opened with no action

  I have a ticket #WJQY-434046 (OR #JQY-434046) which was closed without any notification

  I asked for freebies here - https://lowendtalk.com/discussion/comment/4828800#Comment_4828800
  And they were not delivered nor after comment, nor after support ticket, which was closed without any stuff reply.

  They probably closed or had some issues during the migration to the new customer area i think, I'll check them out. Sorry, I've been busy and forgot. For freebies, opening a ticket is always the best option.
• rad964 Member

  8:49PM

  @DeluxHost said:

  @rad964 said:

  @DeluxHost said:

  @rad964 said:
  Support does not answer
  Client servers are changed in configuration without user notice or any kind of notification
  Freebies are not assigned
  At least servers are stopped turning off occasionally, for now

  Hi, what do you mean? What configuration?

  Here I said that you removed IPv4 without notification - https://lowendtalk.com/discussion/comment/4839812#Comment_4839812
  You said you will solve issue - ticket still opened with no action

  I have a ticket #WJQY-434046 (OR #JQY-434046) which was closed without any notification

  I asked for freebies here - https://lowendtalk.com/discussion/comment/4828800#Comment_4828800
  And they were not delivered nor after comment, nor after support ticket, which was closed without any stuff reply.

  They probably closed or had some issues during the migration to the new customer area i think, I'll check them out. Sorry, I've been busy and forgot. For freebies, opening a ticket is always the best option.

  Ticket were closed before new panel deployment
• b6DsUrNto3wE Member

  8:50PM

  Just picked up an F-3 — instant setup and the new client area is
  genuinely nice to use. Very happy with it so far.

  Order ID: #4042838260

  If a bonus does come up, +1 GB RAM would be by far the most useful
  for us. (F-3 already ships with a 10 Gbps port, so the network
  upgrade wouldn't add anything on this plan.)

  Completely understand it's random and not guaranteed — thanks
  either way!
• dreamfact Member

  8:52PM edited 9:39PM

  Order: #9051651415
  +1 GB RAM
  Happy 2nd Anniversary!
• itzsenu Member

  9:05PM

  Do you accept payments via Stripe ?
• NotFoundException Member

  9:18PM

  7439285436

  +1 GB RAM
• cloromorpho Member

  9:24PM edited 9:24PM

  Order: #3830898510
• Toheebd Member

  9:32PM

  @oniichan said:

  @Toheebd said:
  They are always active a> @oniichan said:

  Do they really deserve new customers? I've had two servers with them for about two months. On July 19 and 29, my servers wouldn't boot, down for like 5–6 hours each time, maybe more since it was night and I was asleep. I opened a ticket right away. They got back to me the next day, but the servers were already back up. They promised an email explanation (never came). Heard nothing until July 28, when someone else told me to check the status page. I did, but nothing was shown there. Then on July 29, it happened again for another 5–6 hours. I kept asking why. Five days later, on August 3, that same guy who promised the email finally replied: "I've run some checks – your D-4 VPS is online and reachable, no incident detected." Only after I got pissed he admit: "There were some abusers on the node causing issues." They're cheap, sure, but is it worth it? I'll leave that to you.

  They are always active and never stopped to work on improving their services. Even when you complain to them about challenges on their VPS they will keep responding until they are able to help . Though it may take sometimes to solve it but they will surely take necessary actions

  I have no idea why you're complaining. I'm just sharing my experience and giving people more information before they decide to buy the product. I think that's actually a good thing for everyone.

  I have been using their VPS since 2 years. Check all their offers here on let you will know I don't normally follow any other VPS company other than DELUXHOST. I complained here when their network flaw which they said it was due to attack and they eventually overcome it. I am not saying they are the best or that they are flawless rather they responding and keep working until they fix if problem arises and their VPS for now supports my own project. If you like you purchase from them if you like don't purchase. Free will free world
• Ars23 Member

  9:46PM

  Order #19057
  +1 GB RAM If possible
• atkl Member

  9:46PM

  @Toheebd said:
  They are always active a> @oniichan said:

  Do they really deserve new customers? I've had two servers with them for about two months. On July 19 and 29, my servers wouldn't boot, down for like 5–6 hours each time, maybe more since it was night and I was asleep. I opened a ticket right away. They got back to me the next day, but the servers were already back up. They promised an email explanation (never came). Heard nothing until July 28, when someone else told me to check the status page. I did, but nothing was shown there. Then on July 29, it happened again for another 5–6 hours. I kept asking why. Five days later, on August 3, that same guy who promised the email finally replied: "I've run some checks – your D-4 VPS is online and reachable, no incident detected." Only after I got pissed he admit: "There were some abusers on the node causing issues." They're cheap, sure, but is it worth it? I'll leave that to you.

  They are always active and never stopped to work on improving their services. Even when you complain to them about challenges on their VPS they will keep responding until they are able to help. Though it may take sometimes to solve it but they will surely take necessary actions

  Deluxhost always answered and helped (DM, email, online chat, tickets) since i started renting VPS from them last year and the same applies to all LET providers with whom I have been in contact.
  Last week I opened a ticket and my issue (not critical) was solved next day.
  In July I opened a ticket for the freebies but I could see them only after I rebooted my VPS (as explained in the answer to my ticket).

  Last few month have been difficult for everyone and some tickets probably have been mismanaged in the crisis. Plus apparently they were fully redesigning and testing a new client area and billing platform while they are a small team (like many other companies on LET).

  I love those prices so I am OK with having to wait a bit for support and if I need higher/faster support level I'll probably go somewhere else. But in full honesty I have experienced similar crisis with DO for example (unreachable support and many VPS unreachable).
• seyed Member

  10:08PM

  Order

  4974929372