All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Maxko Hosting refusing refund under cancellation policy and disabled user account
canihazvps
Member
On Jul 9th I created an order on @MAXKO_Hosting for a VPS in the Croatia location. I followed through with the payment on Jul 11th.
Invoice confirmation and server creation emails (Click to expand)
-------- Original Message --------
Subject: Invoice is paid
Date: 2026-07-11 22:43
From: MAXKO notification@maxko-hosting.eu
To: myemail
Reply-To: MAXKO Hosting contact@maxko-hosting.com
We appreciate your business and thank you for choosing MAXKO Hosting.
Your invoice is paid and processed.
Invoice ID: X
Invoice Amount: 196.80 EUR
If you have any questions regarding this invoice or any other billing
related issue, please feel free to contact the billing department by
creating a new ticket from your Client Panel
COPYRIGHT (c) 2008 - 2026 MAXKO Hosting [1]
-------- Original Message --------
Subject: Your VPS is ready!
Date: 2026-07-11 22:43
From: MAXKO notification@maxko-hosting.eu
To: myemail
Reply-To: MAXKO Hosting contact@maxko-hosting.com
SERVER READY FOR USE
Your order with MAXKO Hosting has been processed successfully.
The server is now active and ready for use.
SERVER ACCESS DETAILS
SERVER NAME:
Virtual Private Server
IPv4 ADDRESS:
X
IPv6 ADDRESS:
X
USERNAME:
root
PASSWORD:
X
Please change your initial password after the first login for security
reasons.
COPYRIGHT (c) 2008 - 2026 MAXKO Hosting [1]
Shortly after the VPS was created and I ran yabs and got these results
YABS (Click to expand)
# ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #
# Yet-Another-Bench-Script #
# v2026-07-03 #
# https://github.com/masonr/yet-another-bench-script #
# ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## #
Wed Jul 22 05:36:42 AM UTC 2026
Basic System Information:
---------------------------------
Uptime : 3 days, 19 hours, 44 minutes
Processor : QEMU Virtual CPU version 2.5+
CPU cores : 4 @ 2097.572 MHz
AES-NI : ❌ Disabled
VM-x/AMD-V : ❌ Disabled
RAM : 7.8 GiB
Swap : 8.5 GiB
Disk : 48.6 GiB
Distro : Ubuntu 24.04 LTS
Kernel : 6.8.0-136-generic
VM Type : KVM
IPv4/IPv6 : ✔ Online / ✔ Online
IPv6 Network Information:
---------------------------------
ISP : MAXKO d.o.o.
ASN : AS211619 MAXKO d.o.o.
Host : MAXKO d.o.o
Location : Sisak, Sisak-Moslavina County (03)
Country : Croatia
fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/vda2):
---------------------------------
Block Size | 4k (IOPS) | 64k (IOPS)
------ | --- ---- | ---- ----
Read | 88.39 MB/s (21.5k) | 1.09 GB/s (16.6k)
Write | 88.62 MB/s (21.6k) | 1.09 GB/s (16.7k)
Total | 177.01 MB/s (43.2k) | 2.18 GB/s (33.3k)
| |
Block Size | 512k (IOPS) | 1m (IOPS)
------ | --- ---- | ---- ----
Read | 4.30 GB/s (8.2k) | 5.82 GB/s (5.5k)
Write | 4.53 GB/s (8.6k) | 6.20 GB/s (5.9k)
Total | 8.83 GB/s (16.8k) | 12.03 GB/s (11.4k)
iperf3 Network Speed Tests (IPv4):
---------------------------------
Provider | Location (Link) | Send Speed | Recv Speed | Ping
----- | ----- | ---- | ---- | ----
Clouvider | London, UK (10G) | 246 Mbits/sec | 493 Mbits/sec | 33.8 ms
Eranium | Amsterdam, NL (100G) | 326 Mbits/sec | 604 Mbits/sec | 24.9 ms
Uztelecom | Tashkent, UZ (10G) | 136 Mbits/sec | busy | 109 ms
Leaseweb | Singapore, SG (10G) | 86.0 Mbits/sec | 327 Mbits/sec | 174 ms
Clouvider | Los Angeles, CA, US (10G) | 46.2 Mbits/sec | 462 Mbits/sec | 181 ms
Leaseweb | NYC, NY, US (10G) | 100 Mbits/sec | 419 Mbits/sec | 102 ms
Edgoo | Sao Paulo, BR (1G) | 85.3 Mbits/sec | 414 Mbits/sec | 206 ms
iperf3 Network Speed Tests (IPv6):
---------------------------------
Provider | Location (Link) | Send Speed | Recv Speed | Ping
----- | ----- | ---- | ---- | ----
Clouvider | London, UK (10G) | 224 Mbits/sec | 471 Mbits/sec | 31.0 ms
Eranium | Amsterdam, NL (100G) | 266 Mbits/sec | 538 Mbits/sec | 22.6 ms
Uztelecom | Tashkent, UZ (10G) | 136 Mbits/sec | 353 Mbits/sec | 108 ms
Leaseweb | Singapore, SG (10G) | 82.9 Mbits/sec | 359 Mbits/sec | --
Clouvider | Los Angeles, CA, US (10G) | 123 Mbits/sec | 434 Mbits/sec | 160 ms
Leaseweb | NYC, NY, US (10G) | 137 Mbits/sec | 422 Mbits/sec | 103 ms
Edgoo | Sao Paulo, BR (1G) | 81.5 Mbits/sec | 356 Mbits/sec | 207 ms
Geekbench 6 Benchmark Test:
---------------------------------
Test | Value
|
Single Core | 337
Multi Core | 877
Full Test | https://browser.geekbench.com/v6/cpu/18786540
YABS completed in 27 min 26 sec
I created a ticket regarding bad performance, over the following day I read up on the cancellation service (discovered that the policy is 3 days after payment, as linked below) and decided to create a ticket requesting refund instead of hoping to get upgraded to a better cpu share. (I know the performance ticket was created on a saturday and they say their support is 24/7 with 48h response time but to this day I haven't received a response to my bad performance ticket, even though because of bad internet at the time I accidentally created 2 identical tickets and saw one was closed due to being a duplicate 1-2 days later while the one that remained open didn't get an answer)
Email & ticket I wrote (Click to expand)
-------- Original Message --------
Subject: Support ticket #3135 created
Date: 2026-07-13 15:10
From: MAXKO notification@maxko-hosting.eu
To: myemail
Reply-To: MAXKO Hosting contact@maxko-hosting.com
SUPPORT TICKET CREATED
Your support request has been received and ticket #3135 has been
created.
Subject: Refund request
Hello, I want to refund this transaction and terminate the vps order
from order number X.
The order was created on the 9th but was paid on saturday 11th at 23:00
and that's when service was established
The time between Jul. 11, 2026, 23:00:00 AM and Jul. 13, 2026, 3:08:40
PM is:
1 day, 16 hours, 8 minutes, and 40 seconds
Reason for cancellation is EXTREMELY poor CPU performance
Our support team is available 24/7 and will get back to you as soon as
possible.
COPYRIGHT (c) 2008 - 2026 MAXKO Hosting [1]
Link to Maxko cancellation policy
Support reply to my Refund ticket (Click to expand)
-------- Original Message --------
Subject: New reply on ticket
Date: 2026-07-13 19:12
From: MAXKO notification@maxko-hosting.eu
To: myemail
Reply-To: MAXKO Hosting contact@maxko-hosting.com
TICKET UPDATE
There is a new reply on support ticket #3135.
Hello,
Thank you for contacting us.
Your order was for a dedicated server, which has a standard deployment
time of up to 24 hours. We also offer a Priority/Fast Installation
option during checkout for customers who require faster deployment, but
this option was not selected for your order.
Additionally, your order was placed on 9 July, which was immediately
before the weekend. Despite this, our team completed the installation
during the weekend, and your server was delivered on 11 July.
Regarding your refund request, we are unable to approve it. The
deployment time was within the service conditions, and the server
specifications were exactly as selected during the ordering process.
If you are experiencing CPU performance issues, please let us know the
workload or application you are running. We would be happy to recommend
a more suitable dedicated server or another location that better fits
your requirements. Depending on the hardware, there may be a small price
difference.
We are committed to helping you find the best solution for your needs.
Best Regards,
Mahmoud Hamdy
You can view or respond to this message directly from your panel at
MAXKO Hosting [1].
COPYRIGHT (c) 2008 - 2026 MAXKO Hosting [2]
After seeing this lie-ridden email I responded to the ticket and wrote an email explaining that the order wasn't for a dedi but for a VPS, which is covered by Cancellation policy and I explained again the order was created on the 9th but wasn't paid for until 11th and that the service wasn't established before payment was completed. I received no reply and they disabled my user account on their website shortly after, while the VPS remained online (I had no way of accessing the VPS controls dashboard from this point on)
After this happened I received a response in LET DMS (on July 17th) from Maxko hosting to my message (that was sent on July 2nd) where I inquired about the VPS that I ended up ordering on 9th (without getting a reply on LET)
Maxko Hosting LET DM July 17th - translated from Croatian (Click to expand)
Hello,
Apologies for the delayed response; we are no longer active on the forum.
Would you be purchasing as an individual or a company? We need to know so we can prepare a quote.
My response to their DM July 22nd - Translated from Croatian (Click to expand)
Hello, I purchased a private VPS hosted in Croatia, but I am dissatisfied with the performance (to say I am dissatisfied is an understatement, considering the price). I requested a refund within three days of payment and service activation, but your representative, Mahmoud Hamdy, fabricated lies to reject the refund request.
Specifically, the order was placed on July 9th, but payment was not made until the evening of July 11th; the service was activated after that, at which point I ran a YABS benchmark and submitted a complaint regarding performance complaint to which you have still not responded. I submitted the refund request on July 13th—one day and approximately 16 hours after payment.
Mahmoud Hamdy claimed that I had placed an order for a dedicated server on July 9th and that your team spent until July 11th setting it up, which is absolutely untrue. First, the order was for a VPS, not a dedicated server. Second, why would you set up a dedicated server two days before payment was even made?
Our account on the website has been closed and the money has not been refunded, yet the VPS remains online... I ask for some professionalism so that I do not have to post about this on forums.
Order number: X.
Maxko Hosting 2nd LET DM July 22nd - translated from Croatian (Click to expand)
Greeting,
A few days ago we added additional nodes to the Croatian location. I suggest that we migrate the VPS to a new node and if the performance is satisfactory, we extend the service for free for a month, otherwise we return the paid amount.
If you agree with the offer, please provide the VPS IP.
LP (short for Kind Greetings),
MAXKO Team
My response to their 2nd DM July 23rd - translated from Croatian (Click to expand)
Hello,
Thank you for the offer, but in the meantime, I have already purchased another VPS and completed the migration, so the migration to a new node is unnescessary.
Please issue a refund for the amount paid and let me know when it will be processed.
The order number is X, as previously mentioned.
Best regards.
To this day I haven't received a reply to my DM, email or ticket, nor have I received a refund and the VPS is still online.
Comments
chargeback yesterday.
Rest in pepperoni
Why did you bought from that shithost?
Is all your fault. Take it as leason learned.
For some reason he has CPU passthrough turned off by default. You can literally just ask him to turn it on and he'll do it, without even needing to migrate you. I've done that for all 3 VPSes I have with him. The performance is actually pretty good when he does that, but I don't have the slightest idea why it's not on by default.
That's why transparent billing, documented cancellation policies, and responsive ticket handling matter in the VPS hosting industry.