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NOTICE: iON Cloud Terminating Pre-Paid Annual Contracts Mid-Term, Forcing 8x Price Hike
Hey All,
Just wanted to post a heads-up and document a recent practice by iON Cloud by Krypt regarding active, pre-paid annual plans.
If you are running any legacy VPS with them, back up your data immediately and check your inbox.
- Service & Contract Background
Plan: 1 vCPU / 2GB RAM / 40GB SSD / 1TB Bandwidth (ION-L09)
Active Pre-paid Term: Dec 10, 2025 – Dec 09, 2026 (Fully paid up-front)
- Timeline of Events
July 31, 2026 (1-Day Notice): Received an automated email stating that effective August 1, 2026, my legacy VPS will be forcibly migrated to their current "iON Pro 1" base plan.
New Plan: 4 vCPU / 8GB RAM / 160GB SSD / 5TB Bandwidth
New Rate: $40.00 / month (an 800% price increase for unneeded resources).
My Response: I opened a billing ticket objecting to the mid-contract change, pointing out my active pre-paid contract valid through Dec 09, 2026, and requesting them to either honor the remaining term or provide a lower-tier plan.
Billing's Response: Billing explicitly refused, stating:
"As previously communicated, effective August 1, 2026, all affected legacy VPS services will be migrated to our current service plans... We are unable to maintain the legacy plan or pricing, and no alternative lower-tier plans are available."
The "Store Credit" Trap: Since they refused to fulfill the contract, I agreed to cancellation and requested a pro-rated refund back to my original payment method for the remaining ~4.3 months. They replied:
"As previously advised, we are unable to provide a refund to the original payment method. Any remaining prepaid balance will be applied to your account as account credit in accordance with our policy."
- Key Takeaways for the Community
Zero Contract Integrity: Annual pre-paid agreements mean nothing to iON Cloud / Krypt. They will terminate active paid plans mid-term with less than 24–48 hours of advance notice.
Forced Migrations: They push unnecessary 8x upgrades ($40/mo) on legacy users rather than offering reasonable lower tiers.
Useless Refunds: Unilaterally terminating a contract on their end while refusing cash refunds—forcing non-refundable store credit on a provider you are leaving—is completely unacceptable.
Consider this a public warning for anyone relying on iON Cloud / Krypt for long-term or pre-paid hosting.
Comments
@yoursunny
Extremely bad conduct, sorry to hear about your experience.
Increasing prices on new orders is okay, it's not the best but it's also not the worst to even cancel a plan in the middle as long as you provide a prorated (or full if you're nice) refund to the user. Forcing it into credit is super shady and they know what they are doing.
Best of luck in finding a new host!
Who dis, Nodeseek?
LOL
A fckin qq
That really sounds unreasonable. Making legacy VM unsupported for any reason isn't right. Hopefully you got all your data back and good luck with migration!
Dear Valued Customer,
As part of our ongoing review of our hosting services and pricing structure, we will be updating the pricing for your VPS hosting service to align with our current service offerings.
If they've confirmed this, that seems perfect evidence to include with your chargeback claim.
This can be a good reminder to review a provider's cancellation, refund, and plan migration policies before committing to long-term billing. These are all key factors for long-term reliability.
You're missing the point, they're ignoring it.
But this is a super budget provider, so there's much better advice to give for long term reliability.