New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Honest review of bero-host
The server performance is very good, and the service itself is reliable. However, the biggest issue is their customer support. They often shut down the network without any prior notice, leaving customers without any explanation or update.
Support is extremely slow. It can take 7–8 hours or even longer to receive a response.
The only positive thing about their support is that when they finally respond, they are friendly, professional, and usually resolve the issue. If they improve their response time and communicate planned maintenance or outages in advance, their service would be much better.
Overall, the service is good, but the customer support needs significant improvement.
Comments
What did you do to have a Network shutdown, I rmb i didnt get disconnect when overuse bandwidth
I dont think 7-8hrs are "slow" support, depend on what kind of response you get. If 7-8hrs for problem resolve that fast but 7-8hrs to get a "Hello" then no.
Andreas mentions in Discord Server that ticket are reply in order and average 24hrs to response.
Post tickets or it didn't happen. Providers generally don't "shut down the network" without notice, you might be referring to an outage, not planned maintenance.
7-8 hours is not "extremely slow". That would be measured in days or weeks.
The first sentence is not compatible with what you said after.
7-8 h is not extremely slow.
I have 2 VPs in Berohost. So far everything ok. Some Hongkong server did have lots of iowait, but they moved my VPs in other country same day I did make ticket.
I have multiple vps with Berohost.
I haven't seen any network downtime. When did that happen?
7-8 hours is pretty quick, honestly.
With some of my VPS providers, even a reply within days is a luxury.
Most take weeks to get back to you, and some are basically bot.
I can't quite understand your situation because there's no reference to your customer account.
We will only completely block the network if we receive verifiable and substantiated abuse reports regarding your server. Under no other circumstances will we block your server or your server's network.
Feel free to send me a private message so I can take a closer look at this.