HostBRR - Decent Backup but you Need to fix your House

chatbox · July 26

I recently signedup for HostBRR , paid my 3rd Monthly Invoice today to be precise. The backup service is OK , provides decent speeds for my SLC Based 9950 and 5700G Backups and space is generous for 11$ I'm paying monthly, a lot more space than I had with Interserver previously and my backups have been successful as always notified by both server emails.
However, there are a few fallout wrt to overall experience I noticed.

They do not have a billing email. They one their emails come from , Its not reply to email. billing@hostbrr gives no such user here error which is odd as it is the email for all their billing emails and those emails don't mention it to be send only email.
Zero Overdue Tolerance - I had an invoice due on 25th July and i emailed them that i'm traveling and it will be paid within few hours and yet, bang 26th it was suspended ! I wish they were a little lenient on this part and give atleast 48-72 hours before suspending the services. More importantly, there's no way to reach them especially as mentioned in point 1 above.

All in all, the service works, the quota is generous but I hope they review their suspension policies, fix their emails and make the user experience much better ! As for me, I'm staying with them for I do not have much to complaint except this incident.

djn · July 26

Don't get it, why not open a ticket ? (There is a option for sales)
If you knew you was travelling then why didn't you pay before? (There is a option to renew now)
Only downside I can see with hostbrr billing is that invoices reminders are less that 1 week.

chatbox · July 26

@djn said: Don't get it, why not open a ticket ? (There is a option for sales)

I did'nt had my laptop with me , was only communicating via gmail app and took that the email would be working as with any host.

Early renewal ? had last minute plans and so just missed payment by few hours . Invoice was due on 25th, its only 26th now and hence a little flexibility in suspension was what i suggested for cases like this. Its not exactly my right but a courtesy almost all of the hosts extend, correct me if i'm wrong.

labze · July 26

Hmm, sending emails to [email protected] should open a ticket automatically. It won't happen if you reply to a auto generated reminder ticket.

If that doesn't work then let me know and it needs to be looked into.

As for the suspension, I think it's pretty standard to auto-suspend if a invoice is overdue by a day. I don't really know any providers that give a 72 hour grace period. That's like 10% of the entire paid service time.

You receive 3 reminders prior letting you know that this will happen. The service remains intact 3 days past the due date. After this it is canceled.

We are lenient with payment delays if we get a heads up. If it is critical to you then you should create auto payments to ensure nothing happens in case you are out of town and cannot pay.

*by the way you don't need to login to open a ticket. I would assume if you have Gmail app you also have a browser so you can open a ticket.

yoursunny · July 26

@labze ToS repair when?
https://hostbrr.com/terms-conditions

chatbox · July 26

@labze said:
Hmm, sending emails to [email protected] should open a ticket automatically. It won't happen if you reply to a auto generated reminder ticket.

If that doesn't work then let me know and it needs to be looked into.

As for the suspension, I think it's pretty standard to auto-suspend if a invoice is overdue by a day. I don't really know any providers that give a 72 hour grace period. That's like 10% of the entire paid service time.

You receive 3 reminders prior letting you know that this will happen. The service remains intact 3 days past the due date. After this it is canceled.

We are lenient with payment delays if we get a heads up. If it is critical to you then you should create auto payments to ensure nothing happens in case you are out of town and cannot pay.

*by the way you don't need to login to open a ticket. I would assume if you have Gmail app you also have a browser so you can open a ticket.

This is the error i got sending email to you. As for a grace, forget 72 hours but maybe a day up ? Especially you might want to setup an Internal Policy say the email is non free, customer history ( i know mine was just 2 months right now) and so on . Again, I'm not quitting here or saying it does'nt work but it can get better is the point !

https://ibb.co/7xLKN7Bd

angstrom · July 26

@yoursunny said:
@labze ToS repair when?
https://hostbrr.com/terms-conditions

@labze

Seriously, please get your act together and correct this! No one is going to defend you on any point if your bloody ToS aren't readable/accessible. It's been weeks -- there's no excuse for this

See also an earlier comment of mine:

https://lowendtalk.com/discussion/comment/4831785#Comment_4831785

rpqu · July 26

@angstrom said:

@yoursunny said:
@labze ToS repair when?
https://hostbrr.com/terms-conditions

@labze

Seriously, please get your act together and correct this! No one is going to defend you on any point if your bloody ToS aren't readable/accessible. It's been weeks -- there's no excuse for this

See also an earlier comment of mine:

https://lowendtalk.com/discussion/comment/4831785#Comment_4831785

Actually

@layer7 said::
Hi,

for me https://hostbrr.com/terms-conditions/ is currently showing:
 Invalid SSL certificate Error code 526
Visit cloudflare.com for more information.
2026-05-15 10:37:14 UTC
You
Browser
Working
Frankfurt
Cloudflare
Working
hostbrr.com
Host
Error
And as to your issue:

Agreeing to TOS while you order, while you did not read/know/what ever it is your own fault.

You ignored the fact that you could not read the TOS. You decided to order, even you did not know what you agreed to. That does not change the fact that you agreed to them.

You did not need to order. You could ( and should ) have pointed out this issue with the provider, but you decided not to do so. Thats goes on you, not the provider.

JohnFilch123 · July 26

I get Invalid SSL certificate at ToS page.

labze · July 26

It'll be fixed tonight

alincupunct · July 26

@labze said:
It'll be fixed tonight

Honest question, why not hire someone to help if it's too much for one person to handle? You've got a great business, it's sad to see it go downhill.

rdes · July 26

Do you really think a small hosting company operating in Europe can afford a full-time employee who'll also work on Sundays while offering such cheap prices?
Maybe someone outsourced to 20 different companies already who will not write anything meaningful anyway...
Hostbrr has good offer and IMHO operates well above other companies with similar price tags. I don't see anything going downhill here.

alincupunct · July 26

@rdes said:
Do you really think a small hosting company operating in Europe can afford a full-time employee who'll also work on Sundays while offering such cheap prices?
Maybe someone outsourced to 20 different companies already who will not write anything meaningful anyway...
Hostbrr has good offer and IMHO operates well above other companies with similar price tags. I don't see anything going downhill here.

Absolutely not, I was a customer for a decent amount of time. Whatever is happening right now is way way below any standard it used to operate.

labze · July 26

@alincupunct said:

@rdes said:
Do you really think a small hosting company operating in Europe can afford a full-time employee who'll also work on Sundays while offering such cheap prices?
Maybe someone outsourced to 20 different companies already who will not write anything meaningful anyway...
Hostbrr has good offer and IMHO operates well above other companies with similar price tags. I don't see anything going downhill here.

Absolutely not, I was a customer for a decent amount of time. Whatever is happening right now is way way below any standard it used to operate.

Is this determined on the tos page or something else?

alincupunct · July 26

@labze said:

@alincupunct said:

@rdes said:
Do you really think a small hosting company operating in Europe can afford a full-time employee who'll also work on Sundays while offering such cheap prices?
Maybe someone outsourced to 20 different companies already who will not write anything meaningful anyway...
Hostbrr has good offer and IMHO operates well above other companies with similar price tags. I don't see anything going downhill here.

Absolutely not, I was a customer for a decent amount of time. Whatever is happening right now is way way below any standard it used to operate.

Is this determined on the tos page or something else?

No, on various issues other members of the community are having, such as slow support, and honestly carelessness.
Your TOS page has been down since AT LEAST May 15th.

Hi,

for me https://hostbrr.com/terms-conditions/ is currently showing:

 Invalid SSL certificate Error code 526
Visit cloudflare.com for more information.
2026-05-15 10:37:14 UTC
You
Browser
Working
Frankfurt
Cloudflare
Working
hostbrr.com
Host
Error

But yes, nothing going downhill.

hyperblast · July 26

@labze said: I don't really know any providers that give a 72 hour grace period.

incog does! way more then 72 h by the way.

hyperblast · July 26

@labze said:
It'll be fixed tonight

tonight is now in central europe. even in danske!

Mainfrezzer · July 27

Quick update: The whole planet has flipped to monday by now and still no progress.

yoursunny · July 27

@Mainfrezzer said:
Quick update: The whole planet has flipped to monday by now and still no progress.

Have you tried curl --insecure?

Mainfrezzer · July 27

@yoursunny said:

@Mainfrezzer said:
Quick update: The whole planet has flipped to monday by now and still no progress.

Have you tried curl --insecure?

i did try turning it off and on again, to no avail. weird definition of

@labze said:
It'll be fixed tonight

yoursunny · July 27

@Mainfrezzer said:
i did try turning it off and on again, to no avail. weird definition of

@labze said:
It'll be fixed tonight

He never said a specific date.
It's just like @cociu Monday.

stupidgenius · July 28

Looks like the linked change with the (new?) website.

This is working for me: https://hostbrr.com/terms.html

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