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Has Anyone Recently Contacted HostBRR Support?
Hi everyone,
I'd like to ask whether anyone has recently been able to get a response from HostBRR support.
I've been a HostBRR customer for some time and currently have multiple services with them, including shared hosting and VPS. Overall, I've been satisfied with their services, which is why this situation has surprised me.
Recently, I opened several support tickets. While some are fairly recent, others have been awaiting a response for quite some time.
Before jumping to any conclusions, I'd like to know whether this is something affecting only my account or whether other customers are experiencing the same situation.
Has anyone received a response from HostBRR support recently?
Are they still actively monitoring their ticket system, or is there another support channel that is more responsive?
I'd appreciate hearing about your recent experience with HostBRR support.
Thank you.
Comments
Autopilot engaged. It is summer. Chill out.
@labze usually responds fast and quick, had no issues. You can DM him on LET your ticket number if its a matter need urgent look
But most of my tickets got a respond in few hours, but also remember today is weekend so he might get delayed
Hey send me your ticket # here I'll look into it.
Admittedly things has been a bit slower due to so many CVEs needing patching while also working on other stuff.
Thanks for your response, I really appreciate it.
I understand you've been busy dealing with security patches and other work. Thank you for taking the time to look into this.
Here are my current open tickets:
6053062
7787279
4407693
6444872
6997783
The main issue I'm currently trying to resolve is ticket #6997783.
I renewed the Let's Encrypt certificate successfully through DirectAdmin. HTTPS (443), SMTPS (465), and SMTP STARTTLS (587) are all serving the renewed certificate correctly. However, IMAPS (993) is still presenting the old expired certificate, which appears to require a server-side mail service update.
Thanks again for taking the time to look into this.
Uff. This will be sorted today.
Thanks for sharing your experience.
That has been my experience as well, which is why I was surprised when my recent tickets went unanswered. I decided to ask here to find out whether it was just me or if others were experiencing the same thing.
I'm glad @labze has responded and is looking into it. Much appreciated!
@rudysi sorry "am late to the party"
I opened low level ticket on Tuesday this week (July 7th) and my issue was solved on We (July 8th). Honestly I was not expecting such quick answer for a low level ticket,
Thank you @labze for your services and support!
Wow, this ended up so well.
I came here hoping to find some drama and found this instead. I hate it!
I want DRAMA!!!!!
Update: The issue has now been resolved.
HostBRR updated the mail service, and IMAPS (port 993) is now presenting the renewed Let's Encrypt certificate correctly.
Thanks to @labze for looking into my tickets and getting this sorted. I appreciate the quick resolution.
Thanks for sharing.
That has generally been my experience as well. This situation was unusual, but fortunately @labze looked into my tickets and resolved the issue. Much appreciated.
@rudysi Might need to ask Admin to close this thread, since other user(s) / hostbrr client(s) will prolong this with their own problem or rambling on unnecessarily. Just tag angstrom or DP to close this & say that it already resolved.
my ticket for new cpanel reseller account is still not approved..Ticket # 9529733
@labze my ticket for new cpanel reseller account is still not approved..Ticket # 9529733
...here we go!
Hello,
Since @labze has responded to my support ticket, and to prevent this thread from going off-topic, I would like to ask the admins (@angstrom / @DP) to close this thread.
Thank you.