Has Anyone Recently Contacted HostBRR Support?

rudysi

Hi everyone,

I'd like to ask whether anyone has recently been able to get a response from HostBRR support.

I've been a HostBRR customer for some time and currently have multiple services with them, including shared hosting and VPS. Overall, I've been satisfied with their services, which is why this situation has surprised me.

Recently, I opened several support tickets. While some are fairly recent, others have been awaiting a response for quite some time.

Before jumping to any conclusions, I'd like to know whether this is something affecting only my account or whether other customers are experiencing the same situation.

Has anyone received a response from HostBRR support recently?

Are they still actively monitoring their ticket system, or is there another support channel that is more responsive?

I'd appreciate hearing about your recent experience with HostBRR support.

Thank you.

Levi

Autopilot engaged. It is summer. Chill out.

barbaros

@labze usually responds fast and quick, had no issues. You can DM him on LET your ticket number if its a matter need urgent look

But most of my tickets got a respond in few hours, but also remember today is weekend so he might get delayed

labze

Hey send me your ticket # here I'll look into it.

Admittedly things has been a bit slower due to so many CVEs needing patching while also working on other stuff.

rudysi

@labze said:
Hey send me your ticket # here I'll look into it.

Admittedly things has been a bit slower due to so many CVEs needing patching while also working on other stuff.

Thanks for your response, I really appreciate it.

I understand you've been busy dealing with security patches and other work. Thank you for taking the time to look into this.

Here are my current open tickets:

6053062

7787279

4407693

6444872

6997783

The main issue I'm currently trying to resolve is ticket #6997783.

I renewed the Let's Encrypt certificate successfully through DirectAdmin. HTTPS (443), SMTPS (465), and SMTP STARTTLS (587) are all serving the renewed certificate correctly. However, IMAPS (993) is still presenting the old expired certificate, which appears to require a server-side mail service update.

Thanks again for taking the time to look into this.

labze

@rudysi said:

@labze said:
Hey send me your ticket # here I'll look into it.

Admittedly things has been a bit slower due to so many CVEs needing patching while also working on other stuff.

Thanks for your response, I really appreciate it.

I understand you've been busy dealing with security patches and other work. Thank you for taking the time to look into this.

Here are my current open tickets:

6053062

7787279

4407693

6444872

6997783

The main issue I'm currently trying to resolve is ticket #6997783.

I renewed the Let's Encrypt certificate successfully through DirectAdmin. HTTPS (443), SMTPS (465), and SMTP STARTTLS (587) are all serving the renewed certificate correctly. However, IMAPS (993) is still presenting the old expired certificate, which appears to require a server-side mail service update.

Thanks again for taking the time to look into this.

Uff. This will be sorted today.

rudysi

@barbaros said:
@labze usually responds fast and quick, had no issues. You can DM him on LET your ticket number if its a matter need urgent look

But most of my tickets got a respond in few hours, but also remember today is weekend so he might get delayed

Thanks for sharing your experience.

That has been my experience as well, which is why I was surprised when my recent tickets went unanswered. I decided to ask here to find out whether it was just me or if others were experiencing the same thing.

I'm glad @labze has responded and is looking into it. Much appreciated!