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Done. 202607021641XXUTC. Total time : 60 minutes . Now server provisioning
(/discussion/comment/4822756/#Comment_4822756):
Thanks, I really appreciate that.
Just as an update, I tried paying the invoice again tonight. This time my Visa card was charged for the full invoice (#50423), but your billing portal still returned “AVS REJECTED.” The invoice is still showing as unpaid even though the payment has been taken from my card.
I’ve updated my support ticket with screenshots. At this point, I hope someone can manually approve the payment or atleast add an extension to my services until the billing issue is resolved.
@DartNode could you let me know (here or dm) the best prices you can get for hdd storage?
Thanks!
How much space you need?
I’m actually checking for a upgrade for my colocation with them. If the price is right it’s easier to buy with them instead of buying and shipping to them. Their 128gb ddr4 ram upgrade price was quite good
Could be. But might be cheaper to ship in storage.
Any clue if and when Boston be live?
https://thebostonwebcam.com/
♥️♥️
Well, I just received the automated “Your Services have been Suspended” email for Invoice #50423.
I’m not even sure whether all of my servers have been suspended or just one of them yet, but I can confirm the suspension has started.
This is honestly unbelievable. @DartNode has already charged my card, their own billing system logged the transaction, yet it still refused to mark the invoice as paid. Instead, it returned “AVS REJECTED”, took my money anyway, and now automatically suspended my services for non-payment.
Isn’t the whole point of AVS to reject the transaction before charging the customer? Instead, your system happily takes the money, leaves the invoice unpaid, suspends the customer’s servers, and then tells them to wait until “the boss” reviews it.
@keoir, what exactly am I supposed to do at this point? I’ve already completed KYC, opened multiple tickets, provided screenshots, and your team can clearly see the payment was captured. I’ve done everything that was asked of me.
(Tickets #27058 and #27155 - additionally i will send an additional email to [email protected] after this)
Naturally, I’ll give you a reasonable amount of time to resolve this before filing a chargeback, but the longer this sits unresolved, the harder it becomes to justify waiting while my servers remain suspended over a billing issue that originated entirely on your end.
^ @simo @keoir
Sent you> @imNaveed said:
I've replied to your DM, and I'll take a look at your tickets as well. Please bear with us while we review everything.
It’s really a clown show at this point. @imNaveed id wager it won’t be fixed until Monday at the earlier if even then. I had a similar issue, almost 2 weeks waiting. Good luck
I feel your pain.
It has been over a month (5 weeks) since I submitted the request to set up the BGP session. I was previously told to wait a week for the new BGP system to launch before the setup could proceed, but another two weeks have passed since then without any further updates.
So, I’ve paid for the server now, but I don’t know when I’ll be able to get the BGP session up and running on this dedicated server.
Just received another suspension notice this is second one so far:
Your Services has been Suspended
We're sending you this email to inform you that your service has been suspended on DartNode for the following reason: Past Due Payment Invoice #50423
I understand however, its unacceptable I repeatedly request to add extensions on my services so they don’t get suspended automatically while you guys work on it is it too much to ask?
@simo @keoir @DartNode
All three of my services have now been suspended.
Dedicated Servers: DN-464 and DN-377
VM: 4803
Context:
My bank has already been charged for Invoice #50423, yet the invoice is still not marked as paid in your billing portal. Support tickets #27155 and #27058 are still un-answered.
Despite being told you guys would look into it, my services have now been suspended.
Please restore my servers while this billing issue is being resolved.
Brother, they just don't care.
Yeah, it certainly feels that way right now.
To be fair though, I had a really good experience with DartNode for over a year. The servers were solid, performance was great, and I never had any major issues.
It feels more like a waste of time now, and I have little to no hope at this point. And kinda 99% sure all my data will be permanently deleted.
Let’s see what happens over the next 24 hours. I’ll post another update here if someone actually responds or takes a serious look at the issue and comes up with a resolution.
@imNaveed any update? I’m assuming you’re in the same boat?
@DartNode Please check DM
@simo @keoir
I’d say it’s partially resolved.
@simo stepped in, reactivated my servers, and moved my current invoice to next month, so I now have until 1st August to pay both the July and August invoices. I appreciate them doing that. Not sure how can I do that because they blocked “PK” from their gateway.
The remaining issue is the payment that triggered all of this. Their payment gateway charged my card and then returned an AVS REJECTED error. Personally, I still think that’s backwards; the transaction should have been rejected before charging my card.
@simo explained that the payment is currently being held by an intermediary between the payment processor and my bank, and that it should be released in around 30 days. However, my bank is telling me the transaction was successful from their side and that I only have until tomorrow to file a dispute if the merchant hasn’t received the funds.
So that’s where things stand at the moment.
I still have to pay for the invoices how that I don’t know yet! And that matter of refund!
I’ll post another update once there’s something concrete.
My experience with @DartNode support has been quite poor.
Around 3 weeks ago, I opened a ticket regarding severe CPU steal and performance degradation on my Ryzen 5 VPS. My Geekbench 6 score dropped from 3198/9526 to 1987/5619, and the YABS results clearly showed a significant performance decline.
Previous benchmark:
https://pastebin.com/xti85t9s
Current benchmark:
https://pastebin.com/f3Gsj5hM
The ticket was linked to an internal engineering case, but after nearly 20 days there has been no fix and no meaningful update. Every follow-up has received essentially the same response: "no update yet."
I understand that complex issues can take time to resolve, but leaving a customer with a heavily degraded VPS for weeks without a solution is not acceptable. Performance is one of the main reasons people choose Ryzen-based VPSs, so a drop of this magnitude should be treated with much higher priority.
Based on this experience, I cannot recommend DartNode if responsive support and timely issue resolution are important to you.
Can someone from the engineering department check ticket #26827 please. It's been two weeks without a reply and I can't access my account to manage a VM.
No one has replied to the support ticket.
At this point, nearly 3 weeks after my orders and no meaningful responses or resolution, (but successful charges) I’ve now issued a chargeback with my CC. My patience has ran out. Even if it was fixed today, I don’t want it - I can’t imagine the support experience should another issue or an outage occur.
It ended up closing my account as a result but it’s probably for the best. You know what they say… if it sounds too good….
@DartNode @simo @keoir, please check DM and verify whether the server is transferable
Welfare check on Daniel? @yoursunny is Daniel OK?
@DartNode @keoir @simo What is the support ticket situation? Seems like some tickets are lingering for weeks.
Trying to pickup the unicorn $99/yr dedi?
I'd guess that's what they're attempting. I've always assume in these type of situations, without a proper transfer done by the customer, companies would rather keept the stock and run some type of promo/drawing/giveaway later to engage more folks.