DeluxHost.net | Summer Offer | F + Z + X + NEW Q Series | Intel/AMD VPS | DOUBLE BONUS | NED

poctopus · July 8

My Ticket #YKI-849663 is open for a week,
but your support team hasn't resolved the issue.
Please follow up on this.

AdamWilliam · July 8

@Calypso said:

@AdamWilliam said:

You’re overreacting a bit. Every popular provider gets hit by DDoS attacks from time to time. Just be patient and let them resolve it.

It took almost a month. I think you're now downplaying "a bit".

At the end of the day, this is a budget service. It’s unrealistic to expect perfect DDoS protection. You can’t expect to buy a Lamborghini for the price of a Toyota Corolla.

In both cases you should get a car that you can drive. I don't think anyone expected a Lamborghini, they expected a descent lower-to-middle class second hand car that they could use to go to the shop.

But after buying, the thing didn't start several times already, and stood in the garage for a month without really being able to use it.

Most budget providers would have either given up or run away after a DDoS attack.

Name a few for me please.

Del has continued working hard to resolve the issue instead. They need time, and what you need is a little patience.

Oh, I don't deny that I believe they've worked hard (or let others work hard), but in the end this is the real world, they're running a business, we are customers, and it's not a charity that we've given money to - customers should get something (what they've paid for) back.

This provider now has a history of promises, some a bit vague, others very direct, that they can't and in some cases don't want to keep. I've never encountered a host that I have more times got the response "it's solved" while it wasn't. They still auto-close tickets after 3 days while the last response was from the customer. They said "we will fully compensate the downtime caused by the DDoS", then they say it lasted 14 days (while it was longer) and compensated 7. I even got direct statement from them even before the DDoS that when I'd encounter another issue within 30 days I'd get a refund "no questions asked". Still have to point that out to them and they are delaying an answer to it (even here got a "you'll get one no later than Sunday" and that was a few weeks ago). And then there was the "recurring yearly prices" that were raised already before the first term ended.

I can step over every single on of those issues with a budgethost. If I'm not in a bad mood, I can even step over several of them. However, the pile is to big to ignore.

Again: I don't think anyone expected a Lamborghini. We expect a motorized vehicle that is allowed on the motorway they call Internet and that just works.

First of all, what you bought is essentially a second-hand car that barely runs. You should have understood before purchasing that it could break down at any time when unexpected issues arise, rather than expecting an old, budget product to run flawlessly forever.

Secondly, take a look at the Turkish provider DPnet. They not only disappeared but were also accused of making unauthorized charges to customers’ credit cards. Compared to that, Del is actually a decent provider. They offer very generous hardware specifications and bandwidth for the price.

As for the compensation period, it is calculated based on the duration of the attack according to the abnormal traffic recorded in the backend. If you believe the recorded attack duration is inaccurate, you should provide evidence. No provider wants to be attacked. They’re already spending a significant amount of time mitigating DDoS attacks while simultaneously dealing with a flood of support tickets from customers.

Regarding the free bonus you mentioned earlier, it took me about three days to receive mine. During that time, I contacted support several times, and I never felt that they were deliberately making things difficult for me. During a DDoS attack, the number of support tickets naturally increases dramatically. At that point, you have two reasonable choices: either wait patiently or request a refund. Complaining while continuing to wait doesn’t help resolve the issue.

If they have enough profit margin to offer compensation, they probably will. If they don’t, then it’s better not to expect too much.
Regarding the price increase, I checked my Q series plans and haven’t noticed any price changes. Which plan are you referring to?

AdamWilliam · July 8

Calypso · July 8

@AdamWilliam said:

@Calypso said:

@AdamWilliam said:

First of all, what you bought is essentially a second-hand car that barely runs. You should have understood before purchasing that it could break down at any time when unexpected issues arise, rather than expecting an old, budget product to run flawlessly forever.

If it was marketed as a second-hand car that barely runs I could agree with you. But it was not marketed as such. It was presented as a descent car which you may not use to go on holiday 500km away in the mountains, but for daily use it would do it's trick.

Secondly, take a look at the Turkish provider DPnet. They not only disappeared but were also accused of making unauthorized charges to customers’ credit cards. Compared to that, Del is actually a decent provider. They offer very generous hardware specifications and bandwidth for the price.

You said "most providers" and you come up with one example. Yes, there will be, but in general (and I've had dozens of providers who faced DDoS attacks, and quite a few were severe) they're still here and when they're not the cause wasn't directly a DDoS attack.

As for the compensation period, it is calculated based on the duration of the attack according to the abnormal traffic recorded in the backend. If you believe the recorded attack duration is inaccurate, you should provide evidence. No provider wants to be attacked. They’re already spending a significant amount of time mitigating DDoS attacks while simultaneously dealing with a flood of support tickets from customers.

They've admitted that service was unusable during 14 days. They've promised "all will be compensated". They came up with 7 days.

Don't promise things you won't keep, especially in the same e-mail.

Regarding the free bonus you mentioned earlier, it took me about three days to receive mine. During that time, I contacted support several times, and I never felt that they were deliberately making things difficult for me. During a DDoS attack, the number of support tickets naturally increases dramatically. At that point, you have two reasonable choices: either wait patiently or request a refund. Complaining while continuing to wait doesn’t help resolve the issue.

If they have enough profit margin to offer compensation, they probably will. If they don’t, then it’s better not to expect too much.
Regarding the price increase, I checked my Q series plans and haven’t noticed any price changes. Which plan are you referring to?

Read the thread about it here on LET. Basically: They came here first at the end of 2024, then they launched offers regularly from March 2025. Yearly offers - recurring . February of this year they announced to raise prices starting March 2026 for renewals.

I can understand your position of coming up for them. I did the same for several providers in the past too. However, seeing the things said by them, take the things in my reaction as an example, you may not have experienced these, but there are quite a few similar experiences here by other users. If you'd dive into the threads and see what experiences of others are (and apparantly you didn't since you weren't aware of the raised prices issue), I think you'd have to admit that they've made a mess out of it.

Again: if it were a few things on the list, I wouldn't bother that much. Cheap service, can happen. But it's beyond that for me now. Even if you are a budget hoster, keep to the promises you make. And they don't - enough cases to prove that.

Choms · July 8

jeez @AdamWilliam you have a truly low bar if you think anything short of running off with the money is good enough for a low end provider...

Choms · July 8

honestly I've been lurking here for over a decade and it's the first time a provider makes me post this much... I usually solve any punctual issues via support ticket

NotFoundException · July 8

Order Number: 8705731084

If possible +1 vCore and +1 GB RAM please, thanks

AdamWilliam · July 8

@Calypso said:

@AdamWilliam said:

@Calypso said:

@AdamWilliam said:

First of all, what you bought is essentially a second-hand car that barely runs. You should have understood before purchasing that it could break down at any time when unexpected issues arise, rather than expecting an old, budget product to run flawlessly forever.

If it was marketed as a second-hand car that barely runs I could agree with you. But it was not marketed as such. It was presented as a descent car which you may not use to go on holiday 500km away in the mountains, but for daily use it would do it's trick.

Secondly, take a look at the Turkish provider DPnet. They not only disappeared but were also accused of making unauthorized charges to customers’ credit cards. Compared to that, Del is actually a decent provider. They offer very generous hardware specifications and bandwidth for the price.

You said "most providers" and you come up with one example. Yes, there will be, but in general (and I've had dozens of providers who faced DDoS attacks, and quite a few were severe) they're still here and when they're not the cause wasn't directly a DDoS attack.

As for the compensation period, it is calculated based on the duration of the attack according to the abnormal traffic recorded in the backend. If you believe the recorded attack duration is inaccurate, you should provide evidence. No provider wants to be attacked. They’re already spending a significant amount of time mitigating DDoS attacks while simultaneously dealing with a flood of support tickets from customers.

They've admitted that service was unusable during 14 days. They've promised "all will be compensated". They came up with 7 days.

Don't promise things you won't keep, especially in the same e-mail.

Regarding the free bonus you mentioned earlier, it took me about three days to receive mine. During that time, I contacted support several times, and I never felt that they were deliberately making things difficult for me. During a DDoS attack, the number of support tickets naturally increases dramatically. At that point, you have two reasonable choices: either wait patiently or request a refund. Complaining while continuing to wait doesn’t help resolve the issue.

If they have enough profit margin to offer compensation, they probably will. If they don’t, then it’s better not to expect too much.
Regarding the price increase, I checked my Q series plans and haven’t noticed any price changes. Which plan are you referring to?

Read the thread about it here on LET. Basically: They came here first at the end of 2024, then they launched offers regularly from March 2025. Yearly offers - recurring . February of this year they announced to raise prices starting March 2026 for renewals.

I can understand your position of coming up for them. I did the same for several providers in the past too. However, seeing the things said by them, take the things in my reaction as an example, you may not have experienced these, but there are quite a few similar experiences here by other users. If you'd dive into the threads and see what experiences of others are (and apparantly you didn't since you weren't aware of the raised prices issue), I think you'd have to admit that they've made a mess out of it.

Again: if it were a few things on the list, I wouldn't bother that much. Cheap service, can happen. But it's beyond that for me now. Even if you are a budget hoster, keep to the promises you make. And they don't - enough cases to prove that.

I honestly didn’t notice that. I’ve been using their Z series products and later switched to the Q series, and I was never charged extra when upgrading. For the current price, I’m quite satisfied with the 2C2G plan at €13. Of course, it doesn’t come close to delivering true 10Gbps throughput, but considering the price, I think it’s still a good deal.

AdamWilliam · July 8

@Choms said:
jeez @AdamWilliam you have a truly low bar if you think anything short of running off with the money is good enough for a low end provider...

For a product that only costs €10, I’m already quite happy with what I got. Unless they increase the price drastically, I’ll keep renewing it.

Silicat · July 8

Order Number: 5955104687
Would love +1 VCore and +1 GB RAM if possible

FrankBu · July 8

Order Number: 7023446064
Would love +1 vCore and +1 GB RAM upgrades.

Thanks fam!

rad964 · July 8

Would like some freebies

Order IDs:
4360179224
8618929973
9442958998

GhostInTheRack · July 8

@AdamWilliam Your argument only works if DeluxHost had clearly sold this as “a second-hand car that barely runs”. They did not. They sold VPS services with advertised resources, network access and DDoS protection marked as “Basic”. Budget does not mean unusable, unreliable, or “be grateful if it works sometimes”.

Nobody here expected a Lamborghini. People expected the service they paid for: a VPS that stays online, support that responds properly, billing that works correctly, and compensation that matches the actual disruption. That is not an enterprise expectation. That is the minimum baseline for any paid hosting provider.

Also, your personal satisfaction with a €10 service does not invalidate other customers’ problems. If your VPS works for your use case, fine. But that does not make downtime, packet loss, delayed tickets, billing issues, early charges, or refused refunds disappear for everyone else.

The “provide evidence” argument is backwards. Customers should not have to prove DeluxHost’s own network instability from the outside while the provider controls the logs, monitoring, billing system and support records. If a provider admits service disruption, then the provider should also give clear compensation instead of vague explanations.

DDoS may explain the trigger. It does not excuse poor preparation, weak mitigation, slow communication, billing mistakes, or shifting the burden onto customers. Cheap pricing lowers performance expectations; it does not remove accountability.

DeluxHost · July 8

@Choms said:

@DeluxHost said:
It is also clear that, besides the justified anger and frustration of some customers, other people took the opportunity to attack us for free and vent against us. These are the same people who, until recently, apart from some real issues we had, had never spoken badly about our network.

I guess I must fall in the "venting" group given that you have ignored my 3 posts here and a support ticket asking for the freebie, though I have never used your services before and the worst I said was you cannot base your DDoS recovery strategy in randomly trying firewall rules and hoping the attacker gets bored

anyway, not going to insist anymore, you don't want to give me the freebie? fine, not like I consider you a serious provider at this point, clearly you only care about the customers who only say good things and join your discord to reinforce your confirmation bias

The freebie from what I see was already put on you yesterday, you just didn't do any server reboot, which should have come out written to you in Virtfusion that, but I understand we probably should have warned you about this too, so i'm sorry.

As for the attacks, no one got bored, the attacks continue, we simply spent a lot of money to give you one of the best protections on the market.

DeluxHost · July 8

@Calypso said:

Del has continued working hard to resolve the issue instead. They need time, and what you need is a little patience.

Oh, I don't deny that I believe they've worked hard (or let others work hard), but in the end this is the real world, they're running a business, we are customers, and it's not a charity that we've given money to - customers should get something (what they've paid for) back.

This provider now has a history of promises, some a bit vague, others very direct, that they can't and in some cases don't want to keep. I've never encountered a host that I have more times got the response "it's solved" while it wasn't. They still auto-close tickets after 3 days while the last response was from the customer. They said "we will fully compensate the downtime caused by the DDoS", then they say it lasted 14 days (while it was longer) and compensated 7. I even got direct statement from them even before the DDoS that when I'd encounter another issue within 30 days I'd get a refund "no questions asked". Still have to point that out to them and they are delaying an answer to it (even here got a "you'll get one no later than Sunday" and that was a few weeks ago). And then there was the "recurring yearly prices" that were raised already before the first term ended.

I can step over every single on of those issues with a budgethost. If I'm not in a bad mood, I can even step over several of them. However, the pile is to big to ignore.

Again: I don't think anyone expected a Lamborghini. We expect a motorized vehicle that is allowed on the motorway they call Internet and that just works.

your point is right, obviously customers pay and want a service that works, no one has ever complained about that.

As for the story of promises, it depends on what you are referring to, certainly many things have had delays or problems, but these are things that can happen in life, we are always here to try to improve ourselves, it is not an easy job, for example just think of the planned migration on NVMe, it was ready for June/July but due to the problems it obviously postponed to a date to be defined, does this mean we are not keeping our promises? there are many variables to take into account.

We have a lot of tickets and the system will definitely need improvement, we are not a giant team, so when the system overloads as happened in the last month some things you listed can slip through even if we understand that they should not.

But I still disagree with the dramatic situation you write, I think they are all solvable things, nothing to see with a scam or worse.

We always try to talk to customers to understand how to improve.

DeluxHost · July 8

@GhostInTheRack said:
The “provide evidence” argument is backwards. Customers should not have to prove DeluxHost’s own network instability from the outside while the provider controls the logs, monitoring, billing system and support records. If a provider admits service disruption, then the provider should also give clear compensation instead of vague explanations.

Compensation will be given on Sunday, unfortunately due to the return of problems in the past week, it would not have made sense to do so sooner.

DeluxHost · July 8

We are happy to announce the new management panel for our Firewall connected to PletX that will allow you to see attacks and manage the rules as you see fit.

This is in addition to our efforts to maximize the personalization of your experience.

K5HV · July 8

Order Number: 5580598681
Would love +1 vCore and + 1GB RAM

Choms · July 8

@DeluxHost said:

@Choms said:

@DeluxHost said:
It is also clear that, besides the justified anger and frustration of some customers, other people took the opportunity to attack us for free and vent against us. These are the same people who, until recently, apart from some real issues we had, had never spoken badly about our network.

I guess I must fall in the "venting" group given that you have ignored my 3 posts here and a support ticket asking for the freebie, though I have never used your services before and the worst I said was you cannot base your DDoS recovery strategy in randomly trying firewall rules and hoping the attacker gets bored

anyway, not going to insist anymore, you don't want to give me the freebie? fine, not like I consider you a serious provider at this point, clearly you only care about the customers who only say good things and join your discord to reinforce your confirmation bias

The freebie from what I see was already put on you yesterday, you just didn't do any server reboot, which should have come out written to you in Virtfusion that, but I understand we probably should have warned you about this too, so i'm sorry.

As for the attacks, no one got bored, the attacks continue, we simply spent a lot of money to give you one of the best protections on the market.

I did see the reply to the ticket, exactly 35 minutes after my post here

I have more experience than all your team together, I haven't rebooted the server because I plan my downtimes not like you...

you done gaslighting me @DeluxHost or you want me to thank you for FINALLY delivering on your promise?

Amateur

DeluxHost · July 8

@Choms said:

@DeluxHost said:

@Choms said:

@DeluxHost said:
It is also clear that, besides the justified anger and frustration of some customers, other people took the opportunity to attack us for free and vent against us. These are the same people who, until recently, apart from some real issues we had, had never spoken badly about our network.

I guess I must fall in the "venting" group given that you have ignored my 3 posts here and a support ticket asking for the freebie, though I have never used your services before and the worst I said was you cannot base your DDoS recovery strategy in randomly trying firewall rules and hoping the attacker gets bored

anyway, not going to insist anymore, you don't want to give me the freebie? fine, not like I consider you a serious provider at this point, clearly you only care about the customers who only say good things and join your discord to reinforce your confirmation bias

The freebie from what I see was already put on you yesterday, you just didn't do any server reboot, which should have come out written to you in Virtfusion that, but I understand we probably should have warned you about this too, so i'm sorry.

As for the attacks, no one got bored, the attacks continue, we simply spent a lot of money to give you one of the best protections on the market.

I did see the reply to the ticket, exactly 35 minutes after my post here

I have more experience than all your team together, I haven't rebooted the server because I plan my downtimes not like you...

you done gaslighting me @DeluxHost or you want me to thank you for FINALLY delivering on your promise?

Amateur

Freebies, as others can attest, are given at a very fast rate on tickets, which you have opened, I see no problem with that, we don't gain anything from it.

For the next downtime you will probably have to wait a while then.

kait · July 8

@DeluxHost I told you to fix your website.

The delux treatment is shit, your support is poor and your rock-solid uptime is as brittle as Calcite:

400Gbps is not at scale at all when it would basically costs me $20/m to bring you to your knees if I wanted to:

Your network page is still full of lies.

What tiers are the datacenters? You lied about it before but what are they now?

You can't have unlimited but limited traffic, that is not how unlimited works...

Calypso · July 8

@DeluxHost said:

@GhostInTheRack said:
The “provide evidence” argument is backwards. Customers should not have to prove DeluxHost’s own network instability from the outside while the provider controls the logs, monitoring, billing system and support records. If a provider admits service disruption, then the provider should also give clear compensation instead of vague explanations.

Compensation will be given on Sunday, unfortunately due to the return of problems in the past week, it would not have made sense to do so sooner.

You're not mentioning a week, month or year in that. I've got the "Sunday" too a few weeks ago, in response to pointing out my case again and again and again. No, "your case is different" and "you'll be notified on or before Sunday". Weeks ago.

That is the kind of "promises" I'm constantly referring to. My case has hardly anything to do with the DDoS attacks, and you basically use those attacks over and over again to postpone handling it.

And even if it'd have an impact on it: you hurry here to say "Sunday" but when it is "Sunday" or "Sunday" has passed you're nowhere to mention that it has been postponed due to whatever.

Communication is key.

Choms · July 8

@DeluxHost said:
we don't gain anything from it.

you for sure don't because you are covering yourself in glory... anyone who reads this thread must be clinically insane to buy from you

you do you, good luck with your ventures, I sure hope to not have to talk to you again in the future

DeluxHost · July 8

@Calypso said:

@DeluxHost said:

@GhostInTheRack said:
The “provide evidence” argument is backwards. Customers should not have to prove DeluxHost’s own network instability from the outside while the provider controls the logs, monitoring, billing system and support records. If a provider admits service disruption, then the provider should also give clear compensation instead of vague explanations.

Compensation will be given on Sunday, unfortunately due to the return of problems in the past week, it would not have made sense to do so sooner.

You're not mentioning a week, month or year in that. I've got the "Sunday" too a few weeks ago, in response to pointing out my case again and again and again. No, "your case is different" and "you'll be notified on or before Sunday". Weeks ago.

That is the kind of "promises" I'm constantly referring to. My case has hardly anything to do with the DDoS attacks, and you basically use those attacks over and over again to postpone handling it.

And even if it'd have an impact on it: you hurry here to say "Sunday" but when it is "Sunday" or "Sunday" has passed you're nowhere to mention that it has been postponed due to whatever.

Communication is key.

I am well aware that your case was not handled in the best possible way, surely it could have been done much better, I never questioned that.

Unfortunately, we've been very busy over the last month, but that's no excuse. Now the goal is to reorganize and fix what's wrong.

DeluxHost · July 8

@Choms said:

@DeluxHost said:
we don't gain anything from it.

you for sure don't because you are covering yourself in glory... anyone who reads this thread must be clinically insane to buy from you

you do you, good luck with your ventures, I sure hope to not have to talk to you again in the future

I assure you that we do not need this, but we hope that you may change your mind in the future.

qawsed55 · July 8

Hi Any New Location Coming up ?

Hayzee · July 8

@Choms said:
anyone who reads this thread must be clinically insane to buy from you

Nah, we jus cheap asf

jorohe6515 · July 8

@DeluxHost said:
We are happy to announce the new management panel for our Firewall connected to PletX that will allow you to see attacks and manage the rules as you see fit.

This is in addition to our efforts to maximize the personalization of your experience.

I can't see it yet in the Panel, but this is a really cool feature... Looking forward to inspect the attacks, Thanks!

DeluxHost · July 8

@jorohe6515 said:

@DeluxHost said:
We are happy to announce the new management panel for our Firewall connected to PletX that will allow you to see attacks and manage the rules as you see fit.

This is in addition to our efforts to maximize the personalization of your experience.

I can't see it yet in the Panel, but this is a really cool feature... Looking forward to inspect the attacks, Thanks!

you can find it in our client area, should be called "firewall manager"

Hayzee · July 8

@jorohe6515 said:

@DeluxHost said:
We are happy to announce the new management panel for our Firewall connected to PletX that will allow you to see attacks and manage the rules as you see fit.

This is in addition to our efforts to maximize the personalization of your experience.

I can't see it yet in the Panel, but this is a really cool feature... Looking forward to inspect the attacks, Thanks!

https://billing.deluxhost.net/index.php?m=antiddos_panel

theres also a big anti ddos button at the top

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