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are you in UK by any chance? - some of mine went offline but im seeing some weird behaviour as Virgin Media seems fine , but Community Fibre seems not... odd
US
Got my freebie now too, within 1 hour of creating the support ticket. I'm happy.
looked like a Cogent connection issue - not sure if you run via the same networks there
Love @DeluxHost
They reply issue was resolved. My VPS is working now. I hope it is not down again 
I love you @DeluxHost
Best VPS service 
mine was down for 10 minutes. is it starting again ?
wat
Hello,
The situation has finally been resolved again. It will remain under monitoring for at least another week, and after that the proper compensations will be issued. It would not have made sense to do it earlier, considering that the issue came back.
I’ll try to keep this short and explain what happened.
From around June 6th to June 19th, we experienced issues related to DDoS attacks that caused continuous drops and service disruptions across the network. After June 19th, the situation seemed to have stabilized and, for about a week, the issue was considered resolved.
Unfortunately, around June 26th, the attacks came back, even stronger than before. This time we were not completely unprepared: we already had some backup solutions ready, including the addition of a new upstream. However, during real-world testing, this upstream showed poor results in terms of capacity and stability, creating several issues and causing part of the system to go down with it.
In the meantime, discussions were already ongoing with RETN through our other upstream, and RETN is now being tested on other subnets. However, the delay with this solution, which was supposed to become our main upstream, inevitably caused issues. For a few days, this resulted in packet drops and, in more serious cases, downtime for some customers hosted on our older storage systems.
On July 2nd, we managed to bring PletX online, a provider specialized in DDoS protection. In a very short time, they stabilized the situation and are currently handling very well all the attacks we have received and are still receiving.
PletX will definitely remain either as a backup or as our main upstream. This will also depend on how RETN performs and how the situation evolves. In any case, having a provider like them behind us is not a small thing, and it definitely gives us much more peace of mind.
For transparency, we also have to say that all of this has caused a significant increase in the costs of protecting and maintaining the network, around five times higher than before. So, to those saying that we run “scam” offers just to make money and disappear, we can confidently say that this is absolutely not the case. Our history on this forum proves that.
We fully understand the anger of many customers, because the issues happened and we do not want to deny that. At the same time, we want to make it clear that we did not choose this situation. Unfortunately, in this industry, attacks like these can happen. What matters is facing them, investing in the right solutions, and resolving the problem properly.
It is also clear that, besides the justified anger and frustration of some customers, other people took the opportunity to attack us for free and vent against us. These are the same people who, until recently, apart from some real issues we had, had never spoken badly about our network.
This is the main reason why we avoided replying on the various forums until the situation was considered truly resolved. We did not need to turn everything into a battle or a message war, which unfortunately would have inevitably happened. We preferred to focus on the problem and work day and night to solve it, and we definitely did not take it lightly.
The goal now remains to keep improving the infrastructure and the entire system, so that situations like this can be avoided as much as possible in the future.
We remain available for any problems or information.
Thank you. We often hear it from our customers when everything works, even the same ones who were against us until a few days ago. We can be happy about it.
all is up from some days now
I am not denying that DDoS attacks happened. The point is different: customers did not cause the attacks, did not choose your upstreams, did not design your network, did not decide the mitigation budget, and did not decide when proper DDoS protection should be added.
You say you were not completely unprepared, but you also say the backup upstream showed poor capacity and stability during real-world testing. From the customer side, that is still a preparedness problem. A provider selling public VPS services should assume that DDoS can happen and should have working mitigation in place before customers lose service for days, not after the damage is already done.
I also do not think it is fair to frame customer criticism as people “attacking you for free”. Many customers paid for a service, experienced downtime, packet drops, poor communication, delayed ticket replies, billing issues, or refund problems. That is not “free attacking”; that is feedback from people affected by the service failure.
Compensation should not be vague or delayed indefinitely. If the service was unstable for a known period, customers should receive clear credits or refunds based on the actual disruption. Freebies do not replace uptime, proper support, or fair billing.
I appreciate that you are now adding better protection, but that does not erase what already happened. The responsibility for network readiness, communication, billing, and compensation belongs to the provider — not to the customers.
Does that mean we'll see another price increase?
@DeluxHost thank you for restoring your service!
Have you solved problem with disk i/o erors?
Just for you know, my VPS every couple days went offline and then after a short time (10 - 60 min) back online, but after it's back ssh and 443 is unavailable on both ip4 and ip6. Yes, reboot helps, but it's a little bit annoying reboot it every couple days. Please check it out.
FWIW
I had to completely reinstall both of my @DeluxHost VPS plus it seems a ticket I had created was simply deleted.
Sadly, not an enjoyable experience. But OK, let's see how things evolve now with the problems solved ...
My server is down.
I haven’t had any major problems during the attacks, but today the server is down and I can’t get it to start up from the control panel.
I submitted a support ticket about six hours ago; let’s see what they say.
Invoice ID: 0707-8290-2026
would love +1 vCore and +1 GB RAM
Thanks!
Hello, this should be already solved
I'm so sorry for this, It's been a bad time, but luckily I'm confident it won't happen again, the PletX guys are doing a great job.
We are working hard and the results are showing this week.
Yep, it was solved, thanks!!
It shouldn't happen again, if it happens again please let me know.
Yes, please try a reboot
Not really, I admit it's not easy but we do what we can to give you the lowest prices in the market.
We'll probably consider a return to the old FUP, but I'm not sure
You are absolutely right in many ways, this will serve as a lesson for the future.
It happened again 1 hour before your answer. Ok, now I reboot my VPS, and let you know if it happens again.
I guess I must fall in the "venting" group given that you have ignored my 3 posts here and a support ticket asking for the freebie, though I have never used your services before and the worst I said was you cannot base your DDoS recovery strategy in randomly trying firewall rules and hoping the attacker gets bored
anyway, not going to insist anymore, you don't want to give me the freebie? fine, not like I consider you a serious provider at this point, clearly you only care about the customers who only say good things and join your discord to reinforce your confirmation bias
You’re overreacting a bit. Every popular provider gets hit by DDoS attacks from time to time. Just be patient and let them resolve it. At the end of the day, this is a budget service. It’s unrealistic to expect perfect DDoS protection. You can’t expect to buy a Lamborghini for the price of a Toyota Corolla.
Most budget providers would have either given up or run away after a DDoS attack. Del has continued working hard to resolve the issue instead. They need time, and what you need is a little patience.
It took almost a month. I think you're now downplaying "a bit".
In both cases you should get a car that you can drive. I don't think anyone expected a Lamborghini, they expected a descent lower-to-middle class second hand car that they could use to go to the shop.
But after buying, the thing didn't start several times already, and stood in the garage for a month without really being able to use it.
Name a few for me please.
Oh, I don't deny that I believe they've worked hard (or let others work hard), but in the end this is the real world, they're running a business, we are customers, and it's not a charity that we've given money to - customers should get something (what they've paid for) back.
This provider now has a history of promises, some a bit vague, others very direct, that they can't and in some cases don't want to keep. I've never encountered a host that I have more times got the response "it's solved" while it wasn't. They still auto-close tickets after 3 days while the last response was from the customer. They said "we will fully compensate the downtime caused by the DDoS", then they say it lasted 14 days (while it was longer) and compensated 7. I even got direct statement from them even before the DDoS that when I'd encounter another issue within 30 days I'd get a refund "no questions asked". Still have to point that out to them and they are delaying an answer to it (even here got a "you'll get one no later than Sunday" and that was a few weeks ago). And then there was the "recurring yearly prices" that were raised already before the first term ended.
I can step over every single on of those issues with a budgethost. If I'm not in a bad mood, I can even step over several of them. However, the pile is to big to ignore.
Again: I don't think anyone expected a Lamborghini. We expect a motorized vehicle that is allowed on the motorway they call Internet and that just works.