All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
DeluxHost: From 3 major outages to stealth VPS deletion in 4 weeks. STAY AWAY!
Hello LET community,
I wanted to share my recent experience with DeluxHost so others can see how they treat customers, manage their billing, and handle support tickets.
I purchased a "VPS STANDARD - VPS-1" package in their Netherlands location on May 28th, 2026. Within less than a month, I experienced three major infrastructure failures and a complete billing disaster.
The Timeline of Constant Outages:
- May 30th (48 hours after purchase) | Ticket #OQC-837598: The server began failing almost immediately. I had to open my very first support ticket regarding complete VPS unavailability and locked control panel buttons.
- June 6th (Hardware Failure) | Ticket #UMV-330930: The VPS went completely down again. The control panel kept throwing timeout errors during boot/restart. Their operator Matteo confirmed an on-site technician was replacing hardware following a "cooling incident" in the datacenter.
- June 13th (The Breaking Point) | Ticket #HYB-571443: The VPS became completely unstable again, dropping offline every 15-20 minutes after yet another infrastructure incident.
Eventually, they acknowledged the issues and extended my "Next Due Date" to July 5th, 2026 as compensation. Because of the terrible uptime and support, I requested a cancellation and full refund (Ticket #PUZ-170979). An agent named Godwin asked me to confirm if I still wanted to proceed, and I said yes.
Then, an operator named Lorenzo stepped in with a bizarre claim:
"You never paid the last two invoices. Service was terminated."
My next due date was officially moved to July 5th. I checked my client area, and the screenshots tell a hilarious story of total billing incompetence. The system automatically generated future invoices in advance (normal for WHMCS) with due dates on June 28th and July 5th. Neither of them was overdue, yet they manually or mistakenly marked the active, paid-for VPS as Terminated and wiped it.
When I replied to Lorenzo, laid out the exact chronology, and provided all the screenshots proving that my service was paid for, they simply ignored the ticket for days and then closed it without a single word of reply. I re-opened it, and they closed it again, completely blank.
What shocks me the most is that they blindly deleted an active server. What if I had critical data on that drive? Wiping a customer's VPS without any legitimate grounds is an outrageous violation of trust.
Before anyone starts defending them with the usual "it's a €2 budget VPS, you get what you pay for" argument — let me stop you right there.
I run multiple VPS nodes with other budget providers at roughly the exact same price point, and they work flawlessly without a single issue. I bought this VPS with DeluxHost strictly as a test because I specifically needed a Netherlands location. I know what budget hosting looks like, but there is a massive difference between "budget service" and total incompetence.
It is not even about the money anymore (€1.99 is a trivial amount). It is a matter of principle and honor. DeluxHost will ignore your tickets for 6 days, fail their own hardware, blindly delete your active data because they can't read invoice due dates.
If you value your time or your data, stay far away from DeluxHost.
Comments
thanks. will avoid DeluxHost henceforth. Can't keep production sites with them. That's a poor experience!
I'm confused, you asked for cancellation and full refund, then you've confirmed it, then you were surprised that the server was terminated?
Had a similar experience…
Server gone, tickets closed.
Then the “owner” reached out her and asked for the ticket-id - but nothing happened.
well, have 2month in advance invoice for yearly service. Issued few days after this ddos incident.
Since the vps were useless for now & the billing still had few bugs especially on ticketing (can only 1active ticket & can't be closed by client) I'll just let them be. Might not renew the vps (although the reason were I had financial problem, not related to current events that happen to the provider).
Would check for an uptime site and look for actual downtimes, instead of open tickets for everything.
My friend did win the extra ipv6 from last sale (extra vcore, ram or ipv6)...Now VPS need to be rebooted to get SSH access. Nice host, promoting more sales after sales when not keeping promises to old customers.
You are missing the key point here.
He claimed I was terminated for non-payment, which is a flat-out lie. My next due date was July 5th, and no invoices were overdue.
There is a massive difference between "We accept your refund request and close the service" and "We are deleting your active paid-for server right now because you are a scammer who didn't pay us" (when I actually did).
They didn't process a refund. They blindly wiped an active server due to total billing incompetence and then ghosted me when proven wrong.
Did you even read the post or look at the screenshots?
I didn't open tickets for "everything". I opened them because the server was literally unreachable.
You don't need a third-party uptime monitor to tell you your server is dead when the hosting provider goes through a cycle of hardware failures, cooling disasters, and endless DDoS attacks in less than a month.
They have an endless stream of excuses for their terrible uptime, but absolutely none of it changes the final fact: they completely deleted an active, paid-for VPS with all data because they can't read due dates on invoices.
Charge it back.
I paid with Bitcoin, so a chargeback isn't possible here.
Oof!
Then you restore from your critically made backup. Wait, you do have a backup, don't ya?
Maybe stay with them
How massive?
of what?
I'll somehow figure out what to do here without you. I have provided the facts, and the community can decide for themselves whether this provider is worth dealing with.
Great, I am very happy for you, my AI friend.
My feeling, from my experience, with these recent 'Discord' providers is that they don’t really know what they are doing, and are learning on the job. It's not surprising that they messed up the billing by extending the due date.
They all look the same these days. Freaking using AI for the front and backend. Everything gets fucked and is looking the same.
Even solid providers starting to fall for it. Pitty.
tbh, that's not the reason alone, but rather how they are using it. It's the mindset. Thinking AI will handle everything doesn't work yet. The only people and companies I saw so far that really benefited from AI are the ones using it to accelerate their workflows, instead of letting the AI do everything.
Oh I agree. It's just... Can't stand every host now using glassmorphism style. Same banners... Same blinking dot in an alert box. Same layout. It's getting ridiculous.
Yea, I get that, but it's not that different to when everyone was using plain WHMCS themes or the same plugins.
There are just a handful of providers who clearly did their own design choices and do take their time for that. @24fire is one them for example.
Lol, but they are German, they always do things the hard way differently.
For a ton of people AI is pretty much a irresistible fly trap. The prospect of being able to get there without making an investment will forever stop them from actually advancing. If the AI doesn't get it right the first time they'll just try again and again and again because the temptation of effortlessness pushes the realization that this might not be a viable option so far back that for all purposes it might never happen at all.
It's pretty much simple logic that those guys will easily outnumber the rest... there's just way more people capable of making no effort than there is capable of making an effort.
Yea, we tend to go through multiple layers of bureaucracy and complexity no one else have ever seen. Can be great, can be utterly shit.
My "VPS STANDARD - VPS-1" is suffering the same issue (offline and unresponsive dashboard when attempting to boot it). I just haven't opened a ticket about it yet. We're on the same node I guess.
And yeah, uptime hasn't been great with them, but all my services with them are promos and I just run Tor relays on them, so I can't really complain. They're definitely worth the promo price (and even regular price is good), but not fit for prod.
Honestly, these are all valid reasons to open tickets, even for a budget VPS. But you should probably not put so much emphasis on the poor uptime because it is a cheap service. With few exceptions, you get what you pay for.
The real issue is just the deletion of an active service, assuming it was legitimately active and paid for. The rest are just red herrings and make it look like you're complaining that a dirt-cheap VPS has poor uptime.
hahahahaha lol someone hasn't read the other 3 threads full of complaints about deluxhost being completely dead for close to a month
It's been fine for me until just a week ago, and my other two DeluxHost VPSes have no issues. I am aware that they've been having problems, though.
Sorry what, how is "extra IPv6" even a prize? Free saltwater in the middle of a sea?
In my opinion, the only ones who really benefit (short term) are the companies who create AI. Longer term, I think only a few people on this planet benefit and humanity in general suffers.
well if you were aware, you'll know it's not just two persons or "one node" that has had extended downtime issues, if you check the other threads there are people who had 0 availability for weeks, with no status update and the ticketing broken
that's not "poor uptime", there is literally people who could not use their servers at all since they bought the offer, for weeks now, without responses to the tickets and many people with one open ticket and unable to send more tickets
good to hear you still have two VPS alive though you said you just use them as Tor nodes and don't really check on them, and many availability issues were in fact related to DH blocking port 443 (which you would not notice with your workload), but that seems to be the exception rather than the norm, as DDoS has been reported across multiple of DH network ranges