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rookie numbers.. my vps has been unavailable for 3+ months with no response
i have sent them support ticket :
Dear Team,
Welcome back to life!
For almost the entire year, the VPS has been anything but stable. It has repeatedly gone offline, restarted by itself, and at times the management panel has completely disappeared. Even your main website has been inaccessible without any prior notice or explanation.
I have been a LowEndBox community member for over 10 years and have personally tested and reviewed hundreds of VPS providers. However, I have rarely experienced a service as unstable and unreliable as this one.
Now, suddenly, the VPS appears to be online again, just as the renewal period is approaching. Honestly, it gives me the impression that the service is being kept operational only because renewal is due. Based on the experience of the past year, I have serious concerns that the same problems will return immediately after renewal.
With due respect, I acknowledge that my language may sound harsh, but there is a reason for my frustration. My VPS IP has changed, the service has frequently been unavailable, and whenever it did come back online, it sometimes remained operational for only a few hours before automatically shutting down or terminating.
Throughout all of these issues, I have never received a proper apology, service-impact notification, explanation, or any form of compensation from your team.
At this point, I would appreciate a clear and honest answer:
What is your actual plan for this service going forward?
Can you provide a concrete explanation of the repeated outages and confirm what measures have been implemented to prevent these issues from happening again?
I would appreciate a transparent response before I make any decision regarding renewal.
Regards,
This is the Cogent datacenter in Fairfax?
It was complete garbage. Would not recommend unless you want roaches in your cabinet.
We have moved to Flexential in Atlanta.
Kind of disappointed, the entire point at least for me was the unique location, not yet another one of the million atlanta hosts