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vpshostingservice.co / serverhost.com 72 hour refund
Has anyone used this service and been able to get a refund if cancelled within the initial 72 hours?
https://vpshostingservice.co/knowledgebase/7/Do-you-have-a-free-trial.html
Refund
- Have you gotten a refund?22 votes
- I don't use them77.27%
- I haven't needed to get a refund18.18%
- Canceled within 72 hours and got my refund0.00%
- Canceled within 72 hours and got no refund4.55%
Comments
Are you considering ServerHost and want to know how easy it is to get a refund, or are you trying to get a refund without success and this is a subtle name-and-shame thread?
I use them and have never needed a refund. Honestly, they're really only worth it for their one perpetual $11/year VPS promo (1c1g15g and unmetered bandwidth). Other than that, their specs are meh and their connectivity could be a bit better. But for unmetered bandwidth at $11/year, they're more than worth the cost. Good for idlers and Tor relays.
I came here to look for this host. I ordered the $11 VPS deal and am really disappointed. I only have a Beszel agent running and it doesn't even manage to report properly, I get data like 20% of the time, otherwise it shows down. I contacted their support, lets see what happens.
Care if i shorten your wait: They won't debug your software. It's an unmanaged service and there isn't really anything they can do from their end anyways. If it shuts down (meaning crashes, i guess) there's either a bug in the software or the specs simply aren't sufficient to run it. If it's the latter you could try going for a less resource hungry system but that's not exactly something the host would have control over.
Beszel agent is very lightweight. I run it on the same plan, but I've never had any appreciable packet loss, so it very well could be an issue with the node he's on. I'm surprised he's having issues though, since it uses websockets (or optionally SSH), so it should be fairly robust to mild packet loss.
But if he wants help, he should probably come up with some logs showing a minimal reproducible example that shows packet loss (e.g. traceroute failures, ping failures, etc) to eliminate the variable of 3rd party software.
Oh, seems i misread "shows down" as "shuts down"... my bad. Yeah, that could certainly be a problem with the node.
Sorry @throny i should learn to read
I didn't install anything else (at least nothing was running for a while), just their plain debian and beszel. Outgoing websocket and beszel ssh are both unreliable. Traceroute looks fine right now (100ms ping but thats because of my main location).
I will leave mtr running for a while and then throw it at them.
While writing, I got 2.2% packet loss at 250 packets. I think it's way worse sometimes as I am currently receiving beszel data.
Edit: For me, its 100% packet loss now, I made a RIPE measurement, looks bad: https://atlas.ripe.net/measurements/182295593
Update: They offered to move me to another node. Let's see how that goes
Hi @vpsaux Tony here from ServerHost. We do in fact offer a refund if canceled within 72 hours. Just submit a ticket to our team, and we will handle it from there.
Let me know if you have any questions