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OVHcloud VPS backup incidents: 2+ months unresolved, 5h outage, tickets closed as resolved
logisoftpl
Member
We are moving production e-commerce workloads away from our current OVHcloud VPS after repeated automated-backup/snapshot incidents and more than two months without a durable resolution.
The key issue for us is not only the latest outage. It is the pattern: our first known incident was on 2026-04-15, and the first related ticket was around 2026-04-16. Since then we repeatedly reported that the automated backup / snapshot problem and VPS unavailability were not resolved. In practice, OVHcloud kept closing subsequent tickets as "resolved" while the underlying issue remained. We have now been dealing with this for over two months without a complete RCA or durable fix.
Context:
- VPS: vps-66c201a8.vps.ovh.net
- IP: 54.38.156.223
- OVH account: ss25656-ovh
- Region: os-de2
- Affected production stores: https://www.elektriko.pl, https://www.hydrauliko.pl, https://www.bakaliowo.pl
- Current ticket: CS16036806
- Earlier related tickets: CS15504970, CS15507593, CS15953534
Latest major incident:
On 2026-06-19 our shops were unavailable for about 5 hours while OVH Manager showed backup in progress. Recovery required OVH's legacy API console abortSnapshot POST endpoint, not a normal Manager action:
https://api.eu.ovhcloud.com/console-old/#/vps/{serviceName}/abortSnapshot~POST
OVH later wrote in the ticket that the backup had been running from 2026-06-18 23:57:29 and that on 2026-06-19 at 05:06:45 libvirt was killed and the VPS rebooted after abortSnapshot cancelled the backup.
We rejected OVH's proposed resolution and CS16036806 is still open.
What remains unresolved:
- no complete RCA explaining why this kept happening since April
- no durable prevention plan
- no clear refund/service-credit position
- no safe migration/cancellation path
- repeated ticket closures as "resolved" despite the operational problem continuing
I am posting this as a factual incident report and to ask whether others have seen similar OVHcloud VPS automated-backup or snapshot freezes. From our perspective, this OVH VPS / automated backup setup is not suitable for business-critical e-commerce workloads until OVH provides a clear RCA and a durable fix.
Comments
How many millions lost?
Thank you gpt
Welcome to LET, thank you SO much for using this community to put pressure on a provider with no intention whatsoever to participate in the community. Extra points for, on top of this, the AI slop.
Please note, however, that a post on this community has no impact at all on OVH.
4 tickets with serious issues and you're still with this provider? That's 100% on you.
I'm out by the first ticket if they're deflecting/not solving anything and by the third ticket if they solve shit but new shit keeps happening.
First time it happens, shame on them. Second time it happens, same on you.