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Rackoona Offline?
Is anyone else having issues with Rackoona?
I recently purchased a VPS, and I've already noticed my server going offline for no apparent reason, with no warning or notification at all. On top of that, support takes a long time to respond through their WhatsApp channel.
Is anyone else experiencing the same problem?
Can you help @Rackoona ?
Thank you!
Comments
I was told they are reseating a CPU 2 hours ago. They won't answer the ETA
I am still offline and no responses to my ETA inquiry. It's now been 4 hours. I am in us-illionis.
I was not notified of this beforehand and this is the 2nd time in 5 days. Can't have my servers go down like this.
@Rackoona - What is happening
@danielbr - Are you down still?
@PCCanada i'm with you, us-illinois, still offline.
See at official homepage: https://lookingglass.rackoona.com/ — Failed to load network information
@Rackoona please give any feedback.
It's back up
@Rackoona - He has not replied for three months and has not activated the machine.
which server sir?
Our Iowa node had some motherboard-related issues, which needed immediate intervention. We expected 1-3 hours max downtime, and fixed it once everything was properly seated.
We apologise for the inconvenience.
@Rackoona - That is expected, but when we have stakeholders we have to answer to also, a status ticket or a status page with that information is needed rather than almost zero information.
100% agreed, we will deploy a status page asap and some sort of compensation for the raised issue.
you're actually running something important on a LET host?
Important enough to want it online.