Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!


Shells Virtual Desktop
BMail.ag - Secure Email Service
Server.net
CPLicense.net
VPS Server
Buy VPN
Vultr
VMs for AI
HostDare
HostDare
ReliableSite White-Label Dedicated Hosting for Resellers
InterServer VPS
BMail.ag - Secure Email Service
Best VPN
High-Performance Bare Metal Server Solutions
Karvl.com
Server Mania Cloud Hosting
DataWagon Hosting
AlphaVPS Hosting
Evoxt.com
Clouvider
VPS Hosting with NVMe
Residential IPs in the US & 4G Mobile Proxies in EU & US with Unlimited Bandwidth
ReliableSite White-Label Dedicated Hosting for Resellers
Rabisu - Hosting Solutions
Shells Virtual Desktop
New on LowEndTalk? Please Register and read our Community Rules.

All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.

alexhost NL server outage and no restore ETA?

1234568

Comments

  • rpqurpqu Member

    @totally_not_banned said:

    @listerine90 said:

    @br088 said:

    @listerine90 said:
    I feel like people are expecting too much on a lowend provider.

    You get what you paid for.

    Imagine you buy a server somewhere and expect it to be online. Youre right though, these are really crazy expectations.

    I was reading the threads here and people are really crazy to expect @alexhost to use more than one upstream provider instead of relying on one incase they go down.

    Maybe. All the upstreams in the world won't help when they don't have access to their servers though. My crystal ball says that if it would have been just about finding another upstream or even physically moving the racks to another DC those servers would already be online again.

    True.

    Thanked by 1alexhost
  • @luckypenguin said:

    @rpqu said: Off-site backup is a must.

    How many 5€/m providers do you know with true off-site backups? it's customers duty
    to keep their backups ready. For a provider it will mean giving 2x space for the price of
    the single server. Not really realistic with lowend pricing.

    He has his own DC in Moldova, why not backup data there?
    Or for example NL to FR, and viceversa? Would save him the trouble in these kinds of situations.

  • @zed said:

    @TimboJones said:

    @zed said:

    @alexhost said: The message clearly states what we do.

    I think whats actually clear is you're ignoring the question with a lot of unrelated words.

    You've stated repeatedly a "total refund" where your cs is saying partial/prorated.

    Which is it?

    Anyway I'll stop as I'm just an amused observer, wiggle wiggle.

    The yellow part you quoted is pretty clear, so you come across as badgering unless you clarify on what you're asking specifically.

    If they made a purchase within 30 days of the outage, you get full refund. Otherwise, prorated.

    March 1 purchase got 3 months service and 9 months refund.

    Yes the yellow part I quoted is what's different from what the representative has stated several times here, thus my asking the question. Prorated is obviously what you'd expect, so stop saying full refund.

    Anyway see where you quoted me saying I was done, stop forcing me to respond.

    Then quote the original post that said full refund for proper context. Tag the representative if you're talking about someone else besides alexhost. I can't find two posts from him saying "total refund".

    Were you thinking this? The "affected period" is from June 1-, not from service start.

    Request a refund: if you prefer, we are happy to process a full refund for the affected period.

    Thanked by 1alexhost
  • @alincupunct said:

    @luckypenguin said:

    @rpqu said: Off-site backup is a must.

    How many 5€/m providers do you know with true off-site backups? it's customers duty
    to keep their backups ready. For a provider it will mean giving 2x space for the price of
    the single server. Not really realistic with lowend pricing.

    He has his own DC in Moldova, why not backup data there?
    Or for example NL to FR, and viceversa? Would save him the trouble in these kinds of situations.

    What data are you talking about?

  • 7 days and still no update :#

  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    @Readpainter said:
    7 days and still no update :#

    I dunno but I see a lot of updates.

  • apollo15apollo15 Member

    @Readpainter said:
    7 days and still no update :#

    He offered a refund or new server in Moldava

    NL data is held until the police investigation is over. Could be years

    Thanked by 3Saragoldfarb rpqu tux
  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    @apollo15 said:

    @Readpainter said:
    7 days and still no update :#

    He offered a refund or new server in Moldava

    NL data is held until the police investigation is over. Could be years

    Not gonna be years but not anytime soon either.

  • @TimboJones said:

    @alincupunct said:

    @luckypenguin said:

    @rpqu said: Off-site backup is a must.

    How many 5€/m providers do you know with true off-site backups? it's customers duty
    to keep their backups ready. For a provider it will mean giving 2x space for the price of
    the single server. Not really realistic with lowend pricing.

    He has his own DC in Moldova, why not backup data there?
    Or for example NL to FR, and viceversa? Would save him the trouble in these kinds of situations.

    What data are you talking about?

    The data they cannot f’in access right now because there is a police investigation?

  • luckypenguinluckypenguin Member
    edited June 10

    @alincupunct said: The data they cannot f’in access right now because there is a police investigation?

    Nobody was talking about a police investigation, no need to spread fake news.
    The only investigation was of THE.hosting, which had their servers taken (in a different
    datacenter not related to nLighten which then led to the arrest of the owner of MIRhosting. Since nLighten didn't want to get in trouble, they decided - several days after the previous incident, to cut down the power to all MIRhosting's colo space, and since last week the power was not restored. When you cannot access the data, is not the same as data is permanently lost or was sent to police. Totally different things.

    Thanked by 1tentor
  • jure12jure12 Member

    Is there any news after being offline for so many days?

    Thanked by 1alexhost
  • @luckypenguin said:

    @alincupunct said: The data they cannot f’in access right now because there is a police investigation?

    Nobody was talking about a police investigation, no need to spread fake news.
    The only investigation was of THE.hosting, which had their servers taken (in a different
    datacenter not related to nLighten which then led to the arrest of the owner of MIRhosting. Since nLighten didn't want to get in trouble, they decided - several days after the previous incident, to cut down the power to all MIRhosting's colo space, and since last week the power was not restored. When you cannot access the data, is not the same as data is permanently lost or was sent to police. Totally different things.

    I understand it's not Alexhost's servers that are taken. You don't understand what I am saying is that their servers are offline because of a police investigation, and if he backed up data from the NL servers to the FR servers and viceversa the customers could get their data right now. I understand it's the customer's fault for not backing up too but this is a good solution, since he offers so many locations.

  • @alincupunct said: and if he backed up data from the NL servers to the FR servers and viceversa the customers could get their data right now

    We already discussed that, read the last 2 pages.
    This means he will need to have double storage (yes, like the LET joke) in every location,
    and some sort of sync mechanism to LIVE sync it to a remote location. This is some very
    problematic thing to do by itself, since you need to snapshot the entire disk, then send
    all it's content lets say every day, to another datacenter. How many TB is that? Let's say
    small, 50GB SSD. 1.5TB just for remote backup? for 1 customer. Now think if it's a 1TB
    storage box. 30TB/mo just for backups? This is only realistic in non-lowend prices.
    Or when you have physical access to the rack, like he has in Moldova, because it has
    to only be synced locally.

    Thanked by 2TimboJones tux
  • apollo15apollo15 Member

    @luckypenguin said:

    @alincupunct said: The data they cannot f’in access right now because there is a police investigation?

    Nobody was talking about a police investigation, no need to spread fake news.
    The only investigation was of THE.hosting, which had their servers taken (in a different
    datacenter not related to nLighten which then led to the arrest of the owner of MIRhosting. Since nLighten didn't want to get in trouble, they decided - several days after the previous incident, to cut down the power to all MIRhosting's colo space, and since last week the power was not restored. When you cannot access the data, is not the same as data is permanently lost or was sent to police. Totally different things.

    no, the investigation IS MirHosting and its owners.

    They were owners of WorkTitans B.V, the company under which the.hosting operated in EU to bypass EU sanctions. MIR Hosting was basically OWNING the.hosting, not just providing them rack space. Thats the whole issue here.

    That is why police seized ALL MirHosting servers and arrested its owners.

  • @apollo15 said: MIR Hosting was basically OWNING the.hosting

    No, why are you making conspiracy stuff up?
    MIRhosting is a Russian man. THE.hosting are 2 Moldovan brothers.
    nLighten didn't like the smell of it and just cut power in NL and DE.
    So tell me, if it was Dutch police, why the servers in Germany were also cut off?
    This is just stupid decision of the management, they were afraid to get fined for
    helping evade sanctions. As you can see from the list, 90% of the affected hosters
    were Russian. Totally bad choice of Alex to choose this neighborhood, but he did
    it because this is what most of their clients expect - dmca ignor.

  • apollo15apollo15 Member
    edited June 10

    @luckypenguin said: No, why are you making conspiracy stuff up?

    WorkTitans B.V, company which holds the.hosting assets and proceeds payments, is owned by MirHosting owner. You can verify this on Netherlands company registry official website.

    they did it for massive amount of money or % of the.hosting ownership.

    It was co-ordinated action of multiple EU enforcement agencies, same like they do for IPTV for example.

    Even if it was not, nLighten is NL-based company(nLighten HQ BV) and if NL police or court gets them court order, they MUST comply in ALL their locations.

  • @apollo15 said: It was co-ordinated action of multiple EU enforcement agencies, same like they do for IPTV for example.

    So how do you explain that the.hosting 800 servers were seized on May 22, 2026, and MIRhosting continued to operate until June 2nd, 2026? Took them 10 days to figure it out? And how do you explain there is no court order, or a statement from nLighten? You are just making up facts. This is the EU, not some banana republic in Africa. Police cannot just go and do whatever the fuck they want without court order. This is why it can take years to shut down something like IPTV sites for example. There is no "coordinated action" and nothing even close to what you say. Just a CEO who pulled the switch in 2 locations.

  • apollo15apollo15 Member

    @luckypenguin said:

    @apollo15 said: It was co-ordinated action of multiple EU enforcement agencies, same like they do for IPTV for example.

    So how do you explain that the.hosting 800 servers were seized on May 22, 2026, and MIRhosting continued to operate until June 2nd, 2026? Took them 10 days to figure it out? And how do you explain there is no court order, or a statement from nLighten? You are just making up facts. This is the EU, not some banana republic in Africa. Police cannot just go and do whatever the fuck they want without court order. This is why it can take years to shut down something like IPTV sites for example. There is no "coordinated action" and nothing even close to what you say. Just a CEO who pulled the switch in 2 locations.

    I guess we will see soon. If that was case servers would be up in another location already.

  • rpqurpqu Member

    @luckypenguin said:

    @apollo15 said: It was co-ordinated action of multiple EU enforcement agencies, same like they do for IPTV for example.

    This is the EU, not some banana republic in Africa.

    It's post-democratic state.

  • ahmede2ahmede2 Member

    That's just bad publicity for nLighten is they decided to cut off power just because. If there was some ongoing investigation they still be liable.

    Thanked by 1alexhost
  • apollo15apollo15 Member

    @ahmede2 said:
    That's just bad publicity for nLighten is they decided to cut off power just because. If there was some ongoing investigation they still be liable.

    They would not, they must act on court orders.

    Thanked by 1alexhost
  • @apollo15 said: They would not, they must act on court orders.

    This is exactly the point I was making earlier, nice to see that you finally accept it.
    If it was a real court order, nLighten would make some announcement "sorry guys, we
    are innocent, we were ordered to shut down MIRhosting according to court order in NL.
    But no. They did it entirely on their own, and are keeping silent about it. Because evading
    sanctions in the EU is a serious offense, they figured they will lose much more money than
    just pulling the plug on MIRhosting. At least now they only lost the money from the clients
    of MIRhosting, not more.

  • rustelekomrustelekom Member, Patron Provider

    I am not sure that Alexhost is directly cooperating with nLighten. Most likely, Mirhosting rents space and connection from nLighten and then resells resources to its customers. So Alexhost is not a nLighten customer, but a Mirhosting customer. As for the investigation regarding Mirhosting (probably, not enough information), nLighten has decided to simply disable everything related to Mirhosting in order to prevent any activity coming from Mirhosting resources. How legal this is will become clear when Mirhosting receives a conclusion from law enforcement.

    Thanked by 1luckypenguin
  • so the servers are never coming back?

  • @Readpainter said:
    so the servers are never coming back?

    Probably not never but when is very much in the stars. In any case chances are that it'll take long enough for it to practically not be much different from never.

  • TangeTange Member

    @Readpainter said:
    so the servers are never coming back?

    no, but need years to get it back, which is meaningless

  • layer7layer7 Member, Host Rep, LIR

    @Readpainter said:
    so the servers are never coming back?

    Hi,

    assuming "never" is safer than assuming "this year" based on my experience if police is involved.

    Especially if its not your hardware, but you just rented the hardware from a reseller.

    So you as reseller do not even exist for the police as someone who has any right on the data on this server. You are just no one :-)

    Again: If @alexhost can manage to get this data in this year he is really really really good and/or really really lucky.

    Just assume its gone. Everything else is believing in unicorns. -- They exist... for sure... but limited people saw them ( without taking drugs )... ;-)

    Thanked by 1alexhost
  • edited June 15

    Ok so the servers just die like that? Very nice service. At least remove 99.99% uptime crap on the website. Is it closed to 90% now?

  • apollo15apollo15 Member

    @Goodtesteronline said:
    Ok so the servers just die like that? Very nice service. At least remove 99.99% uptime crap on the website. Is it closed to 90% now?

    Other locations are online?

    Pretty sure the uptime % does not count upstream being jailed and hardware seized

    Thanked by 2alexhost tux
  • olokeoloke Member, Host Rep

    @apollo15 said:

    @Goodtesteronline said:
    Ok so the servers just die like that? Very nice service. At least remove 99.99% uptime crap on the website. Is it closed to 90% now?

    Other locations are online?

    Pretty sure the uptime % does not count upstream being jailed and hardware seized

    Yes in fact, @alexhost 's Service Level Agreement excludes force majeure situations.

Sign In or Register to comment.