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Will there be any compensation? or can i do a partial refund since servers oversold and not stable. This is not the first incident and wont be the last @DeluxHost
Are you getting DDOSed?
cos I saw high cpu usgae
I think he is referring to the statement made on your portal that the issue was resolved.
BTW, if I look at Network Status in the Portal it's saying "There are no Network Issues Currently" - and yes, there is a statement before that. But "no network issues currently" is not at all correct ofcourse.
Does that really concern you? The problem here seems more serious: two days offline points to major hardware issues and a low chance of resuming full operation.
Yesterday I was thinking about which other server to buy from Deluxhost. And today, when my first server has not been working stably for more than 24 hours, even despite the huge number of apologies from the hoster, I think I'll open the Suggestions section and look for other hosters.
of course there will be compensation.
Major outages like this have probably happened twice before in what time frame? Two years? with this time resolution i mean.
Do they have to happen? No, but let's not make this a desperate, hopeless situation, please, I don't think that's the case.
As soon as everything is resolved we will explain the series of things that happened
i mean, on what basis would you say this? Are we running away or what? It seems like we're here to respond to both the forums and tickets without hesitation, taking responsibility and helping where we can.
I'm sorry, but we hope to see you again in the future, when everything is sorted out.
We trust that most of the people who write here, who are rightfully very frustrated, will understand and stay put. Fortunately, I see that our community and the ticketing situation in general are quite calm. People trust us and know we'll fix the problems, but that doesn't take away our mistakes, which will nevertheless serve as lessons for the future.
Based on very rich personal experience: very few have managed to recover from problems like this without a global hardware overhaul and a subsequent sharp price increase for services. I’ve seen many companies buy wildly outdated equipment, offer a decent price upfront, and then have everything go to shit.
Speaking of which, the server is up, but the only thing stable about it so far is the constant frequent disconnects, along with extremely low speed about 80% of the time. And it's unclear how long it'll last this time before a complete failure.
Disk failed with an I/O error, and I initiated a restart via the control panel. Currently, the system is stuck in this state, no actions can be taken, and all buttons are inactive.
UPD: The problem is solved. Thank you.
Honestly that's really strange to hear.
A lot of hosters and CDN went trough lenghty outages. It's not everyday occurence, but happens from time to time.
It could be a bad sign if DeluxHost went silent and all nodes went offline, but that's not the case. If anything they are handling it... well... not the worst way.
It is still bad what this situation occured, but I don't think there's a reason to say thing like "low chance of resuming".
There are many tasks from other customers at the moment, you just have to wait a few seconds or a few minutes
We're still working on a definitive solution at the moment. I don't rule out a further drop in the next few hours or minutes.
Nice of you to add 'or minutes/hours' but you forgot 'or days' — though I guess that would sound less heroic.
The server hasn't died completely yet, but the connection drops more often than a dial-up modem in the '90s. And the speed — when you actually get a connection — feels like it's from that era too.
In the end, it all died again. The server is unreachable in the dashboard, via VNC, and from the outside.
Sorry, wrong picture. Meant to be 'Directed by Robert B. Weide'.
Funny how your 'seconds or minutes' keep turning into hours and days. At this rate, 'a few' will mean weeks by next week
Looks like it's something with the switch as AS50917 causes many timeouts and when there aren't any timeouts the latency is incredibly high.
Hi @Gerrit , it is not on our side ; others on our network are not experiencing issues. The packet loss you’re seeing is because of stress on the NICs of the nodes and we do too apply icmp rate limits.
The issue here is that Deluxhost is under a carpet-bomb ddos attack; super widespread TCP syn floods. We have deployed flowspec rules wherever possible, and every 10 minutes or so they change attack vectors, needing the flowspec rules to adjust, which takes up to 30 seconds.
The attack was at its peak ~400Mpps in size but only 30 to 100Gbit/s (70-byte range avg). The high packet count is killing for the nodes and hard to mitigate against with so many ips targetted.
We are waiting for GSL to accept Deluxhost’s prefixes, then we can enable their stateful tcp syn proxy and mitigation capabilities at this stage.
the situation should still be stable for a few hours, apart from some drops, do you have a ticket that I can see?
I used deluxhost VPS last year and i enjoyed it at least. Though i experienced server downtime and hardware damage issue last year too but they were able to correct things quickly. What I even like the most is the NEOPROTECT FIREWALL option where you can set your ports to any option you prefer: OPEN, FILTER, CLOSE, ACCEPT. Unfortunately, My experience on their VPS this year is not good enough. I have 3 good W-series VPS from Deluxhost where proxy ports like 80, 8880, 8080 etc are totally unusable on the VPS I can only use port 443. I created series of tickets and my ticket status still stuck on: TICKET ON HOLD for more than 72 hours without any solutions or suggestions or response from the support. I bought new F-SERIES from this ongoing offer here few days ago. Both my newly purchased F-Series and the old F-SERIES where port 80 etc are working fine for me just started bootable-unbootable-bootable-Unbootable error yesterday. Since yesterday the F-SERIES too have turned to crap that I can't even do any operation on it. Now I have more than 6 DELUXHOST VPS only 1 Germany D-series of it is 90% efficient and reliable for now. What I hate the most about deluxhost is how their support not always rendering quality assistance and most times not responsive for many days. Most times I will have to follow their representative here on lowendtalk before my tickets will be responded.
yep, an incredible series of coincidences and misfortunes seems to have hit us these days, but this will only make us stronger and more prepared for the future, as anticipated, as soon as everything is resolved there will be an email with the post-mortem explaining the entire chain of events in detail and how we acted, followed by an obvious compensation for the customers.
However, @BackboneDirect help has been fundamental for us in these two days for everything.
Hello,
For this we are waiting PletX, the upstream, for check it, i know your ticket, don't worry and i'm sorry for the delay.
This should be solved in 24 hours, you can always send me a dm, i try to help everyone how i can.
You asked for a ticket. Here are two. They prove this is not about today's cooling incident.
Ticket #YGY-493833 (May 26th): "VPS stopped booting." Your colleague checked and "didn't detect anything." The server was dead, I attached a screenshot, and the ticket was closed anyway.
Ticket #[ZGH-931338] (June 4th–6th): Same issue — spontaneous reboots, "boot device not found." This time your support did acknowledge it's a known storage problem and offered a migration to different hardware.
So the timeline is clear:
Late May: Same boot failure. Ticket closed with "all fine."
Early June: Same boot failure, happening repeatedly. Finally acknowledged as a hardware problem. Migration offered.
Now: A new cooling/network incident on top of the unresolved storage issue.
"Stable for a few hours, apart from some drops" has been my reality since at least May 26th. I am not asking for a weather forecast. I am asking for a firm commitment: will the migration you offered permanently resolve the recurring boot failures? Yes or no?
I expect this to be answered in the open June ticket once the rack is back online. No more closures without resolution.
P.S. As I write this, the server is technically "up" — but the connection quality is what you'd expect from a dial-up modem in the 90s. Constant dropouts, unbearable latency, throughput near zero. It's not a service, it's a slideshow. So let's not pretend "stable for a few hours" means anything when the server is practically unusable.
It's time to finally resolve this issue we're experiencing, and of course, I'll get you and everyone else to help as quickly as possible. To be honest, it would be pointless to do so now, as if there were another drop, migrating to our new nodes wouldn't help anyway. But I understand the frustration, and I'm sorry, since from what I understand this is a situation that has appeared before all this.
But know that we can help you 100%.
The real problem — ignored for weeks:
Every time this VPS goes down — and it goes down frequently — it does not recover on its own. It fails to find a boot device and sits dead until I log into the dashboard and manually press "Reboot." Not once. Not twice. Every single time. This is 100% reproducible, and I have over ten tickets documenting it.
Two days since I made order and I mostly cannot connect to server (now it is unavailable again) . Delux, can you explain current situation with outage? Or maybe it's time to make refund if you cannot guarantee vps stable working , can you refund if it was the crypto payment?