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Unless it was an earthquake, flooding or war going on, it's pretty lame to address a DC outage as "something we can't do anything about". You are the ones having a contract with the datacenter, you have the power to (a) do something about it and (b) make your choice for a DC that it can't happen. If I order something from a mailorder company that is lost, they can try to say that the fault is with the delivery company, but according to law it's the mailorder company's problem because the customer has a contract with them.
Now
But my vps F4 still sometimes mostly not available. I can't connect ever to SSH.
Network very unstable (10gb, no CPU load):
--- google.com ping statistics ---
38 packets transmitted, 35 received, 7.89474% packet loss, time 40205ms
rtt min/avg/max/mdev = 0.609/429.729/2377.670/513.779 ms, pipe 2
I'm very disappointed, I can't use the server for the second day since I bought it.
i think its gone down again. my X,k,Z are down
all nodes down again , Perfect , it normal
Which is still within the mentioned 2 months
@DeluxHost
Order Number: 7643143264
+1 vCore, please
Order Number: 5383597388
And why did I decide that if I bought a cheap server, it would work stably.
the problems occurred yesterday and today in part, other days we are not aware of them, at the moment we are monitoring and everything seems fine for now
is it fine ? server is completely dead.
Not fine, my server from Order Number: 3744850208 is unavailable
I need to correct a few things in your reply.
First, you said the first outage was because "your datacenter went completely offline" – that's still your problem as the service provider. If a datacenter you chose fails, the responsibility doesn't magically disappear. I paid you for a working VPS, not the datacenter.
Second, you claim such serious issues are "extremely rare" – yet within just two months (including April and now), I have experienced two major outages. The current one is still ongoing, and I still cannot log in even after reinstalling the OS. That is not "extremely rare" by any reasonable standard.
Third, you say your recent uptime has "always been stable" – but my VPS is down right now as we speak. How is that stable?
Your support team has been polite, I admit that. But politeness does not fix downtime. You have offered no compensation, no solution, and now you are blaming the datacenter instead of taking responsibility.
If you truly think a customer expecting basic stability should "find better", then I will. And I will also share my experience so others can make an informed choice
It's down.
Now, responding to both you and @Calypso , I can say that you're right. We're certainly also responsible, but understand that in some cases, if the data center is without power for 9 hours, there's not much I can do other than call them and send someone to speak to us in person. Unfortunately, we're very unlucky, but that doesn't mean yesterday's incident isn't still 100% resolved, and that remains absolutely our responsibility and fault.
We're doing everything we can to isolate it, but we're not completely successful.
Once everything is back online and stable, we'll send an email within 24 hours explaining everything and the chain of events that occurred.
But I repeat, leaving aside these two incidents, I have not seen any other incidents of this magnitude in the past or that in any case make me seriously doubt the stability on a general level. We have always resolved every issue or problem that has been reported to us at the network level, I'm talking about.
We are currently experiencing drops at various times, not continuously, bujt yes, we are applying further fixes now.
We aim to have the situation resolved 100% within a few hours if all goes well.
Thank you for admitting responsibility – that's a start.
Then you say "aside from these two incidents, I have not seen any other incidents of this magnitude". But two major outages in just over two months is already unacceptable. You can't dismiss them as unlucky exceptions and then claim general stability. For a service I pay for, even two such incidents in such a short time prove unreliability.
If you truly stand behind your service's stability, you would offer a concrete compensation – such as a configuration upgrade or extended service time – to rebuild trust. Words and future emails are cheap. Actions matter.
I expect a clear proposal from you. Otherwise, I will proceed with a refund request and a PayPal dispute, and I will share my experience so others know what to expect.
@DeluxHost You have a terrible Data Center. Is that hard for you to admit ?
Order Number: 3203969082
Thank you for the free upgrades~
I agree with your thoughts on their failings and responsibilities, but dang. You're going to war over this shit. Refund request & a Paypal dispute? You trying to double here? Make some money on the deal? Also, it doesn't really help to threaten to share your experience when you're already calling them out publicly and their reputation is so bad already. Look, they are literally in the midst of a massive outage and people are still gobbling up their garbage. Reputation doesn't mean shit when you're the price leader apparently.
All my vps again down
Both my servers offline, this is fine.
Again? Mine's been down for 2 days. But the hoster says that's 'fine'
Server down for more than 3 hours for now. Before it was down every 15-20 minutes.
who would have ever said this exactly?
After we wrote that the problem had indeed returned, the final solution will be available soon, i think in 1 hour
There used to be drops at various times of the day, now we're fixing that again
Sorry, but 24+ hours offline not correspond with "problem returned a few hours ago".
@DeluxHost, I have opened #QVX-543421 on June 1st, but no reply yet. Contacted via chat, but nothing. Please review and reply?
The Offer W is working fine, but the Standard VPS 😂