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[SCAM] CloudCone Hardware Mismatch (3vCPU->2vCPU) & No Refund #7216282
I am exposing CloudCone for blatant fraud, specification cheating, and refusing to honor their 7-day money-back guarantee.
- Hardware Scam: I purchased a 3 vCPU plan, but the actual instance only has 2 vCPUs. This is a clear case of false advertising and hardware mismatch.
- Long-term Ghosting: I requested a refund under their 7-day guarantee (Ticket #7216282) 8 days ago (on May 25th). Their support team has completely ignored me and gone silent for over a week.
- Payment Gateway Alert: Alipay (China's largest payment platform) has already officially sustained my fraud report against CloudCone LLC due to their severe violations.
I am warning the LET community: Do NOT trust them. They will take your money, deliver fake specs, and ghost you for over 8 days when you ask for a valid refund.
@CloudCone check my ticket #7216282 and process my full refund immediately. I will not close this thread until it's resolved.
(I have all screenshots of the 2 vCPU spec and the Alipay fraud ruling as proof)
Thanked by 1JasonM
Comments
@Cloudcone did scam with me too. I will suggest everyone to not go with them anyway.
throw the ss and proof here
cloudcone has lots of complaints these days.
better host with someone reliable provider here.
This was a special promo offer - buy 3 get 2. And those 2 are probably oversold as well.
have you tried gently charging back yet
@FeiGe689 — a good drama needs proof. Please provide:
Every good drama needs proof. Please help us kind sir.
@default Thanks for your reply. My VPS is now completely dead with 100% packet loss (cannot even ping or connect) after their support closed my ticket (#7216282).
Here is the proof requested:
1. Invoice / Plan Specs (Showing 3 vCPU purchased): https://ibb.co/Kx1ZD8Nw https://ibb.co/PzP4sLkd
2. Ticket Closure (They force-closed it after 9 days of delaying): https://ibb.co/HDvXNppJ https://ibb.co/dJDb6H8y
3. Server Dead (100% packet loss / Connection error): https://ibb.co/DgTgGwpK https://ibb.co/JWwBtC0N
I am not here to argue about OS compatibility. Delivering fake specs and completely cutting off network access without a proper resolution is unacceptable.
@CloudCone please reopen my ticket and handle this dispute properly.> @default said:
So many big words.
If it's virtual CPU should it not be virtual scam?
I like:
LET gave you a lot of power for your first post if you can close threads.
What I don't get is if this is true:
... then what's the problem? You got your money back no?
The problem might rely in your Windows installation. Cloudcone does not support Windows. I also use a budget server and I see no option to install Windows on it. Do you run Windows as virtual container inside Linux?
I believe Cloudcone offers snapshots. Is it possible to have a snapshot or backup your data, then install Linux to see if Linux (any distro) also shows different cores?
Cloudcone did offer a reply on their side. Maybe it is not their fault, maybe it is you. So far you try to bypass their templates running an operating system which is not supported by Cloudcone — you can't actually ask for help when you're running something which they literally don't support. This is why I am curious what Linux has to report with regards to CPU cores. An YABS.sh benchmark or other Linux benchmark might show something different than what your Windows says.
The screenshots are too small, but he only needed to show one cpu page in task manager and I don't think he did that right.
My bet is that he's looking at windows sockets and not cores.
Regardless, running Windows on a VPS sold as Linux is not providers issue and can 100% respond back saying not supported. Windows running a GUI is using more resources than Linux headless, so they are not the same unless specifically sold with Windows supported. In addition, he doesn't sound like he installed the hypervisors drivers for best performance because he didn't use their supported templates.
But if they offer a 7 day refund, they should have just done that.
Edit: OP installed Windows 10 on a 2GB, 30GB Linux intended server and complaining about cpu.
Buddy, the storage and RAM is your problem and running TRADING app on top? Fuck right off.
You're doing it wrong,
Full. Stop.
Do you make sure everything you do is unsupported? OS, minimum resources, VPS service, etc. Crazy stupid.
The drama comes from OP, not @Cloudcone. MJJ's VPS might be banned for violating TOS.
Are you sure its 2 cores? Have you tried installing Linux first and checking via yabs?
I had an issue with Enzonix before when installing Windows manually, Windows only recognized 2 cores when i had around 6 cores.
iirc some providers provide 1core/socket. Windows consumer products allow up to 2 sockets and server lineup allows up to 4 sockets
I would pretty much bet money on that you've just solved the mystery.
The provider will need to enable CPU topology in order for Windows to recognize all the cores. But it’s actually your fault installing unsupported os.