Bad experience with Teknosos VPS

Comments

• realerfiw Member

  June 3

  They also suspended my account after I complained about the speed.

  Honestly, even if they hadn’t suspended it, with 3.37 Mbit/s download and 6.49 Mbit/s upload, I would never buy another server from them again.
• forest Member

  June 3

  What, precisely, do the terms say?
• realerfiw Member

  June 3 edited June 3

  @forest said:
  What, precisely, do the terms say?

  1.9 In server hosting, dedicated server rental, and virtual server services, unlimited traffic is provided with a port speed of 50 Mbps download / 50 Mbps upload. The service is provided within the framework of shared infrastructure and fair usage principles. If the service is used in a manner that adversely affects the infrastructure, constitutes abuse, or jeopardizes service continuity, the provider reserves the right to take the necessary technical measures. If the user requests a higher port speed or a different traffic capacity, an additional port or traffic package may be provided for an extra fee.
  https://www.teknosos.com.tr/en/service-agreement.html
• realerfiw Member

  June 3

  @realerfiw said:
  Hi,

  I just want to share my experience with Teknosos so others can be aware before buying.

  I bought a VPS from their website. In their terms, they mention 50 Mbps download / 50 Mbps upload for virtual servers, but after I got the server, the speed was nowhere near that.

  My speedtest result was:

  Download: 3.37 Mbit/s
  Upload: 6.49 Mbit/s

  I opened a ticket and asked them to check it. First they told me to buy a port package. I replied that I’m not asking for anything extra, just the speed they already mention in their own terms.

  After that, their ticket support replied:

  “We’re tired of explaining, please read our terms of service.”

  I also contacted them on WhatsApp, and the conversation was not professional at all. They said things like:

  “With the $2 you paid, are you going to use my $30 worth of internet?”

  For me, this is not an acceptable way to handle support. I understand that technical issues can happen, but if a provider advertises or mentions a certain port speed in their own terms, customers should at least receive something close to that, or the provider should offer a proper solution.

  I wasn’t expecting anything special. I only expected the VPS to work with the basic speed they mention in their own terms. Instead, I got a very slow VPS and unhelpful support.

  I have screenshots of the ticket, speedtest, terms page, and WhatsApp chat.

  Provider: Teknosos / teknosos.com.tr

  Whatsapp image: https://postimg.cc/bG1HLkFJ
  Website image: https://postimg.cc/K38PZVcQ
• totally_not_banned Member

  June 3 edited June 3

  @realerfiw said:
  My speedtest result was:

  Download: 3.37 Mbit/s
  Upload: 6.49 Mbit/s

  How did you test that? Could you post yabs? Also what is your current traffic usage?
• realerfiw Member

  1:17PM

  @totally_not_banned said:

  @realerfiw said:
  My speedtest result was:

  Download: 3.37 Mbit/s
  Upload: 6.49 Mbit/s

  How did you test that? Could you post yabs? Also what is your current traffic usage?

  I usually check the speed of the server via Speedtest-cli

  

  My current usage:
  

  Thanked by 1totally_not_banned