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Bad experience with Teknosos VPS
Hi,
I just want to share my experience with Teknosos so others can be aware before buying.
I bought a VPS from their website. In their terms, they mention 50 Mbps download / 50 Mbps upload for virtual servers, but after I got the server, the speed was nowhere near that.
My speedtest result was:
Download: 3.37 Mbit/s
Upload: 6.49 Mbit/s
I opened a ticket and asked them to check it. First they told me to buy a port package. I replied that I’m not asking for anything extra, just the speed they already mention in their own terms.
After that, their ticket support replied:
“We’re tired of explaining, please read our terms of service.”
I also contacted them on WhatsApp, and the conversation was not professional at all. They said things like:
“With the $2 you paid, are you going to use my $30 worth of internet?”
For me, this is not an acceptable way to handle support. I understand that technical issues can happen, but if a provider advertises or mentions a certain port speed in their own terms, customers should at least receive something close to that, or the provider should offer a proper solution.
I wasn’t expecting anything special. I only expected the VPS to work with the basic speed they mention in their own terms. Instead, I got a very slow VPS and unhelpful support.
I have screenshots of the ticket, speedtest, terms page, and WhatsApp chat.
Provider: Teknosos / teknosos.com.tr
Comments
They also suspended my account after I complained about the speed.
Honestly, even if they hadn’t suspended it, with 3.37 Mbit/s download and 6.49 Mbit/s upload, I would never buy another server from them again.
What, precisely, do the terms say?
1.9 In server hosting, dedicated server rental, and virtual server services, unlimited traffic is provided with a port speed of 50 Mbps download / 50 Mbps upload. The service is provided within the framework of shared infrastructure and fair usage principles. If the service is used in a manner that adversely affects the infrastructure, constitutes abuse, or jeopardizes service continuity, the provider reserves the right to take the necessary technical measures. If the user requests a higher port speed or a different traffic capacity, an additional port or traffic package may be provided for an extra fee.
https://www.teknosos.com.tr/en/service-agreement.html
Whatsapp image: https://postimg.cc/bG1HLkFJ
Website image: https://postimg.cc/K38PZVcQ
How did you test that? Could you post yabs? Also what is your current traffic usage?
I usually check the speed of the server via Speedtest-cli
My current usage:
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You misunderstand what port speed means. That's the maximum speed of the hardware, not the speed that you're guaranteed to achieve. Unless it's advertised as a "dedicated port", it will be shared with potentially many other people.
time for a new turkey provider
I understand that shared infrastructure does not mean guaranteed 50 Mbps all the time.
But in their own terms they say the service is provided with 50 Mbps download / 50 Mbps upload port speed. I got only 3.37 Mbit/s download right after buying the VPS, and I had barely used any traffic.
For me this is still too low and not normal.
I was not expecting dedicated 1 Gbps or something special. I just expected a speed reasonably close to what they mention in their terms, or at least a proper explanation from support.
and they have written this on the virtual private server page :
https://postimg.cc/Lq4hYx8N
yeah i already moved to rabisu.com
for now its good for me and their support was much better, they helped me and guided me properly