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Comments
I will.
I s include hard ware
Nghia, what is fun about this situation? OP should be banned for defaming the provider.
Which sustainable VPS provider is going to offer lifetime deals to begin with?
This isn't some software license.
Unless they plan to deadpool and rebrand every year, like the.hosting
this is the VPS series that you could keep renewing if you opened a ticket right?
Nopes.
Actually it looks like it is. Looks like OP had the PROMO Yearlies plans like me and not a "lifetime" VPS. In the announcement Crunchbits highly suggested opening a support ticket which I did, and they told me they would love to keep me as long as I wish to stay with them.
It looks like they planned to migrate me to another server but that hasn't happened yet
It's great to know it is working for you. However, I did not see any such email. Today as some members told that they saw such email, now I can see there is one in my spam box.
However as the email and ticket says: They did not give an option to any customer to stay on this plan. Still you go to stay on same plan, I can only say that you are lucky.
"We are terminating all accounts for one plan since the users are bugging us a lot" - this is the reason they gave. Isn't it their job - to handle the issues as and when they arrive? Why should you terminate all customers?
The real reason seems to be they didn't get much profit so terminated all accounts on a particular plan.
I got the mail and I opened a ticket, just as the mail asked me to.
I got to stay on the same plan, was moved to a new server and the service is still running smooth.
Funny how things work out sometimes when you just listen to what people tell you.
They did handle the issue, terminating the plan for the customers that did not pay attention was their way of handling it.
They did not terminate all customers, the customers that actually listened to them still have their service.
Again, they did not terminate all accounts. But yes, the reason they removed the plan is of course that it was not profitable. They run a company, not a charity, and that's how companies work. Selling stuff that you do not make a profit from makes you not be a company any more real quick.
Yes it was. Received e-mail -> opened ticket -> VPS was re-created at another host with free resource upgrades.
https://lowendtalk.com/discussion/199669/crunchbits-to-discontinue-yearly-promotional-vps-plans/
Perhaps you should chargeback, but you can't.
1. It's apparent you're negligent at maintaining clear line of communication. For 18 months.
That's liability for any kind of business. If someone can't be contacted within timely manner, then they will be forced to default —which risks outrage from customer's side.
Thus, it makes me wonder, why you can't? School, college taught us how to be an Adult, whether it's doing assignment, projects and the consequences of not doing it. And checking email is easy (unless you got bombarded by high spam volume).
2. Their business
They are the one to decide whether to continue offering particular goods&service or not. Can you force shopkeepers IRL to lower their prices for you? Likely no
They already fulfilled their obligation, but you're being unreasonable.
If I were you, OP, I'd probably re-visit my backup & restore strategies if you can go this long with your "backup server" completely gone without noticing.
I do think OP needs to re-visit their backup strategy if they lost any data but I will give them the benefit of doubt only with how long it was gone before they noticed since they don't say it so it could literally be a day or two. The reason why I say that is because my VPS is still alive and ends towards the end of the year... I did see they canceled the renew/disabled me manually renewing it. As others mentioned, I too opened a ticket which went well but I was never actually moved to a new plan/hardare. It was during the time of them dealing with the backlash from this change, changing IPs (to cleanup the range they want for something else), and then the whole getting bought/joining a different company or something like that, I forget everything but figured they were busy with other things and I didn't want to be a bother. I do plan on opening a ticket again later this summer referencing my previous one about it since I would like to stay on if possible. I'm like 99.9% sure I'm not one of them problem customers they were talking about which made them kill the plans.
All the llama pictures.
This was a backup setup for one of the small servers so I did not care to check for it. Perhaps I should have. admitted.
When I have a paid service with auto renew, that too a backup setup for a small VPS, I could not check it due to higher priorities. However You can always troll me that i did not check it for 18 months.
I have no problems if a shopkeepers stops selling some item. The problem is if he lies while discontinuing and puts the blame on all the customers.
In their email they have not mentioned any way to keep the service running. As I said you were lucky that you got to continue. Others didn't get to continue despite emailing.
I don't believe the customer was forced to contact me. I have nothing to do with such case not even worthy of popcorn.
Audacity to ask a customer to consider other service after deleting the entire data. Dude have 0 clue on the impact it seems.
As per the ticket response, the VPS was already "cancelled and data deleted long ago", so I doubt it was that recent. I'd say at best a few months ago, but even that is just guessing.
If your VPS was affected, I'd probably open a ticket immediately. You might already be too late, but I'm honestly not sure. I opened my ticket back in 2024 because I keep an eye on my emails (including the spam folder).
Some of mine have been migrated (at least those in WA), my PA ones are still pending migration, but I still have those VPSes as well - they're just on the "old" hardware they were originally deployed on.
They're still marked as "cancelled", but their cancellation dates seem to be fairly regularly pushed back. I assume that's something they keep track of internally in some way (might even be automated) and will eventually be cancelled once the migrations can occur (soon™).
Hi, Just to chip in, I usually don't respond on drama tickets in fear of mishandling things. But anyone who is already on our migrations list will be migrated. In-fact, we have already migrated a lot of people. However, if you still have any doubts or questions, please feel free to open a ticket and I'll be happy to assist you
Oh yeah, I opened it right away when there was a post about doing it. I just checked, I got the last reply from them on Nov 22, 2024, I replied 8hrs later, and then again on Dec 1, 2024. I've kind of left it since I figured there's plenty of time until 2027 and I didn't want to be annoying/a bother since it's a great price and service. Maybe I should re-open it sooner rather than later
Oh cool, should I re-open or open a new one and reference my old ticket? I don't want to be a bother/annoying but I would be sad if I lost a great service!
Yes, amongst other stuff. I won't pass it on though. There's a killswitch.
Thanks for clearing that up. Guess no popcorn needed.
Digital or physical stash? If digital,how do you handle renewal of storage?
No. Passing down the digital should be done by passing down the hard-drives which contain the stash. Nobody should rely on providers and/or renewals with something this important.
So maybe stored on a NAS then?
More important question is, how will they/he/she/it + know its even there? Its not like you gonna put that in your will right?
You could put it in your will, with a specific message: my personal hard drives go to my daughter to enjoy some movie entertainment during her loneliness, when she feels down or when she's happy, since we're all beautiful humans and experience the waves of life throughout an imperfect universe.