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Warning: HYEHOST - These Scammers Will Steal Your Money
systems_eng
Member
I posted previously about HYEHOST canceling multiple VPSs I'd paid yearly for without warning or refund here:
https://lowendtalk.com/discussion/213835/hye-host-all-us-vps-are-gone-without-warning/p1
I recently logged in to their site and noticed that they canceled my remaining VPS without notice or refund and deleted the ticket where I asked for a refund for my previous VPSs.
I'd highly recommend avoiding this host. In total, I lost several hundred dollars that I paid these scummers.
Thanked by 1JasonM
Comments
@HyeHostingLLC these guys?
Where do you guys find those shitty summerhost zero-feedback providers?
And then pay them yearly in a hope for what? Don't prepay more than you can
afford to lose.
https://lowendtalk.com/discussion/203887/hyehost-closing-shop-in-4-out-of-6-locations
@luckypenguin In hope for quality service which is what I thought they were selling. I was wrong. That and BGP full tables.
Doubtful but, okay? No feedback? Only monthly payment. Should be a simple rule.
How does BGP changes that? As a sidenote, I doubt any russian speaker will get a
server from a place literally called "dick host".
Chargeback, PayPal dispute?
Have you checked your emails? They recently changed panels and all VPSs moved from the old one to the new one.
At least that’s what happened with mine.
Hi,
I wanted to respond here to clarify the situation, as there appears to be some confusion.
Firstly, HYEHOST LLC has not “run off” with anyone’s money. We take any genuine billing or service issue seriously, and if a refund request or support ticket has been missed, closed in error, or otherwise not handled correctly, we are more than happy to review it and resolve it properly. At this time, however, I do not see any recent active ticket regarding a refund request or unresolved issue from this customer.
I have also directly opened a message with the OP to understand exactly where something may have been missed, so we can properly investigate and resolve it if there has been an error on our side.
It is also important to clarify that services may show as “cancelled” in the old HYEHOST billing area because we migrated customers from hyehost.store to our new panel at panel.hyehost.net. Customers were emailed about this change and given a migration period. A cancelled status in the old system does not automatically mean the service was terminated without communication or that the customer was left without access.
Regarding the comments about HYEHOST being a “summer host” or a “zero-feedback provider”, I do want to push back on that. HYEHOST has been operating for years. We are not a short-term host that appeared overnight and disappeared. We have made some difficult business decisions, including closing certain locations, and we understand that not every customer agreed with those decisions. That said, we have continued operating, continued supporting customers, and continued developing our network and services.
We also do not heavily push customers for reviews or incentivise public feedback. Many providers actively ask satisfied customers to post reviews, which naturally builds a larger public review base. We have generally allowed feedback to come naturally. The reality, as with most companies, is that customers are far more likely to post publicly after a negative experience than when everything is working well. We know we have many happy customers, but we accept that this does not always translate into public reviews.
That does not mean criticism is ignored. If a customer has a genuine unresolved issue, they should contact us directly through the correct support channels and we will investigate it. If there has been a mistake on our side, we will put it right.
This reply is one of the few public replies we are likely to post on this matter. We do not actively monitor LowEndTalk due to the drama that often comes with it. LET can be a harsh environment, and we simply do not need or want to engage in unnecessary drama. This thread was sent to us directly, and we felt it was only right to at least provide some clarification.
What we will not do is engage in unnecessary back-and-forth, trolling, or personal attacks. That does not help customers, and it usually only fuels more drama. However, when claims are made that we have taken money and disappeared, we do need to make it clear that this is not accurate.
If the customer in question still believes there is an unresolved refund or service issue, they are welcome to reply to my direct message, open a new ticket, or contact us directly with the relevant invoice and service details, and we will review it properly.
Yeah you did. You closed multiple locations and didn't refund customers who had paid for services up front.
I understand why you feel that way, and I’m not here to dismiss your concern.
The period where we closed and consolidated certain locations was a difficult and fairly chaotic time operationally. That is not an excuse, but it is relevant context. If a refund request, credit, ticket, or account issue was missed during that process, then we will review it and make it right where appropriate.
What I cannot do fairly in a public thread is verify account-specific billing history, invoices, service dates, tickets, or refund eligibility without being able to check the actual account. Public forum replies are not the right place to handle private account or billing details.
That is why I have asked you to open a new ticket with the relevant account information, so we can properly identify the account, review the service history, and investigate what happened.
If we have missed something, we will resolve it. We are not refusing to look into it, and we are not trying to avoid responsibility. I simply need the relevant details through the proper support channel so this can be handled accurately rather than debated publicly.
Once we have the details, we can review the history properly and provide a clear answer.
I ended up getting a full refund in site credit and an apology. I'm satisfied.
Thank you for confirming, and again, we apologise for the issue.
For clarity, we would have preferred to refund this directly back to the original payment method, however the transactions were too old for the payment gateway to allow a direct refund. Because of that, we issued the full amount as site credit instead.
We always encourage customers to reach out to us directly through the ticket system first so we can investigate and resolve issues properly. That said, this was not the customer’s fault. Given the circumstances, we understand why they felt the need to post publicly, and we accept that we should have handled this better at the time.
We appreciate the opportunity to review it, resolve it, and put things right.