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You missed the part where SolidVPS terminated the VPS immediately. That's a legit grievance.
Genuine question: Is this considered normal and acceptable in this industry?
Threats to damage a provider’s reputation are not criticism.
In my view, the perfect reaction would have been to give the person a few days to retrieve their data, with a pro rata refund. But that's more complex and time consuming so that's okay.
There are too many troublemakers who think they can get away with anything, even though they are paying peanuts.
It is not specific to industry. It depends on people behind the project. And some of them has deep mental problems. This does not allow them to separate personality from business entity.
If we are going into the unknown of this matter, the provider may have taken a full backup of the VPS before termination, most providers do this and keep it for a short time, then they are covered or maybe just mark it as terminated in the clients panel and its just suspended on the actual node.
I don't see why you spend time defending people like the OP who decided to act like a brat and instead of getting what they wanted like they might with some other providers got their just desserts, there are a lot of providers who would not have refunded the server just terminated him, they would win most payment disputes too with it being 5 months ago, they can prove usage, prove contact, prove delivery. The provider went beyond what you can expect for just $20 a year when it sounds like they spent more than that just in time dealing with him acting like a child.
The main issue we have is people running "wall of shame" lists and threads, it gives people like the OP feel they have some kind of entitlement if a provider does not jump when they demand it they will get put on some kind of list, maybe we need a thread for providers to share the "Wall of lame" customers that act like this, we can then blacklist them and possibly providers will feel better about offering something decent when there is a lot less chance of this type of rubbish
Hardly an unknown matter. OP stated that their VPS was deleted and data wiped. SolidVPS did not deny this.
I am not defending OP nor have I. However, OP did have their VPS immediately deleted. What I find most surprising is that y'all seem to be completely fine with that.
In my opinion, it is fair play to issue a warning about SolidVPS' conduct in the matter.
Yes "stated", it can easily be marked in a billing platform as terminated does not mean it actually has been. It still maybe on a node just in the one in a million chance the OP states they lost something.
Either way, OP acted idiot and got what they actually deserved, a provider that stands their ground and will not be bullied by someone who thinks a "wall/list" of shame actually matters.
It is seen on social media every day people who post or stream themselves "don't buy here or use this company because of ...." they have zero power and struggle with that fact that is why they act out in that way.
As I have already stated, if we have wall or thread of shame we need a thread of the lame and providers are able to do the exact same as here, warn other providers of customers like this who spoil it for the ones who will calmly state they want/need this or that and what we do to make that happen, sometimes make a compromise and meet in the middle if that is possible on that particular issue, the provider tried that and OP just thought they had full right to attempt extortion and blackmail tactics and it did not work, hence the thread from someone who is butthurt, nothing more.
I would guess nothing important is on that VPS as the OP stated they simply wanted to route the subnet, basically a VPN VPS which will hold nothing apart from out of the box installed software with configurations just for that IP and subnet, nothing else.
I guess the whole point is whether Solidvps could/should have be nicer and give the guy a day or two to backup his data. Could they? :Yes Should they: depends on the point of view (personal opinion Yes) Did they have to? No
Also, please don't say I shouldn't expect much of a service because I'm paying peanuts. I do have the same rights and expect the same as a high paying customer. I understand that a small provider selling cheap might have troubles keeping a high quality service or respond to tickets promptly, and I accept this from the beginning and won't make a fuss about it. But saying that I am not allowed to expect that , I strongly disagree. Btw my best performant server is also the cheapest one (glory to AxusHost).
A few clarifications.
I never asked for anything free. I asked, in a ticket, if they could route a /48 or /56. A single /64 cannot be split across a WireGuard tunnel and a home LAN, SLAAC needs /64 per segment, that is RFC 4291. The second on-link /64 they offered as courtesy does not solve a routing problem, it just pushes you into NDP proxy hacks.
Yes, I mentioned the IPv6 Hall of Shame in the ticket. I did not threaten to post them there, I said I hoped they would not mind ending up on it, as a nudge to reconsider. That list exists exactly so customers know what to expect and so providers eventually get the message that /64 only is bad practice in 2026. Putting some weight behind a polite request is not bullying.
The standard moved again, that is the whole argument.
And this is not a one off either. Earlier this year another customer here on LET (thread 211201) had their VPS reinstalled and snapshot wiped after a CPU host passthrough request, and instead of owning the mistake SolidVPS refunded and terminated them too. Same pattern, customer reports an issue or asks for something, account gets closed.
Terminating a 5 month paying customer the same day they ask a standards question is not proportionate. Maybe I am burned with this provider, fine, but if one other host reads this and starts routing /56 by default it was worth it. And hopefully this gives a heads up to anyone considering SolidVPS who is trying to move past IPv4, ask about the IPv6 policy before you buy, not after.
You asked for something, they offered an alternative and then you attempt a pressure tactic and that backfired and you created this thread in revenge.
The "IPv6 Hall of Shame" is a list that has no real impact, just a ego boost for someone nothing more but you want to weaponize it to get what you want.
You asked for something outside what was advertised, they said no but offered an alternative which you did not want, got mad and reacted because of your "pressure" attack failed.
No backup = no worth.
I agree that it was an excessive move, but considering OP was refunded in full, I don't see anything seriously wrong here. SolidVPS presumably has something in their ToS that stipulates that threats and aggressive behavior is grounds for termination, and OP was threatening them.
Maybe SolidVPS reacted a little aggressively, but by refunding the customer who threatened them, they're still doing better than many providers would have.
No, that list is for providers who provide less than a /64. You don't get on the hall of shame for providing "just" a /64, you get on the hall of shame for providing something like a /112 or for not providing IPv6 at all.
That's not what SolidVPS said. It was wiped because it was deployed prematurely by mistake. I do agree that the customer there shouldn't have been terminated, since sometimes people can be a little short because they had a bad day. It could also be frustration caused by a language barrier. But as soon as the customer is refunded, the contract is fulfilled. SolidVPS did not simply run away with the money, and that's what really matters.
My heart bleeds. 20 whole dollars per year and you might have to use DHCP like some kind of peasant. It's cool that you want to do things by the book but sometimes (especially at $20/y...) works is pretty sufficient even if works translates to something supposedly unfathomable like NAT6.
Maybe not bullying but still kind of unreasonable. I think the list is pretty cool but the chances of it actually shaming a host into redoing their network aren't that big in my opinion.
And the host you paid $20/y didn't follow. Bummer. It's 2026 and i still disable IPv6 in the kernel. Other people might not but it's what i do. A bunch of people doing X doesn't really define a standard.
So you basically asked for a bigger allocation, they gave you a second /64, you asked for a bigger allocation, they said no, ???, they refund. Doesn't exactly seem like just reporting an issue. The whole back and forth probably costs the provider about what you pay them per year...
Ask a standards question... See above.
I think they rather pray and cross their fingers that they don't get too many similar customers hogging a support desk practically operating at a loss, insisting to get some kind of special treatment and continuing after a gesture of goodwill just isn't enough to satisfy them.
This should be done in relation to any kind of not openly stated feature that might become a dealbreaker no matter what feature or host. It saves everyone time, money and hair.
Having followed all this drama, I wanted to chip in with my two cents.
To be honest, the mentality in post-Soviet countries, including Lithuania, can be quite specific and hasn't really changed much over time. People there are often used to getting their way through threats and blackmail.
I really appreciate how the support team handled the situation—they stayed professional and didn't give in to the provocations. @SolidVPS should definitely be proud of their team. I truly hope this negative experience with a single client won't hurt the company's reputation.
On a personal note, I currently run more than five servers with @SolidVPS across various locations. I actually discovered them thanks to the awesome LET community and the guys who recommended I check out this provider back in the day. Wishing @SolidVPS nothing but continued growth and success moving forward! ❤️
Likewise goes about the guy, he could/should have been nicer but he decided not to be. This behaviour attracted the reaction.
This is true, sadly.
So why not to get a server from them in the first place?
I like this kind of shitposting:
But Provider A gives XYZ for free!!!111one
So go and get? Or you want to blackmail others to give you something they have
never advertised in the first place? I'm all with SolidVPS here.
And with this kind of attitude, I hope you will be booted from everywhere.
hmm... thats a pretty sweeping generalization and doesn’t really match reality on the ground. Life in Lithuania has changed a lot in the past 30+ years a whole new generation grew up after the Soviet period, with EU membership, open borders, Western education, and very different social norms. So either you don't live in LT or either you live in a circle of crazy people
It does to a big extent. It is not just about LT but a lot about general Soviet mentality these days. Sadly, people feel entitled to things and often use blackmail to demand services. This behaviour is pretty known, again sadly.
No comments about EU membership. Half of LT moved to the UK
Because the argument of OP is regarded
It can all be easily summarized:
”Provider A charge $10 a month and provide what I want, Provider B charges $20 a year and doesn’t. Instead of choosing if I want to pay much more for what I want or much less and adjusting my expectations, I’ll pay $20 a year but retain my $10 a month expectations. Then I’ll publically attack the provider for not giving me the $10 a month service for $20 a year and then we’ll discuss it on LET for a week or two.”
And yes they probably should have given him a day or two to pack his stuff, but end of the day he fucked around and found out and that’s that
Generally, my take is that if you need to act like this to people and for them to accept it you’ll have to pay them much more than $20 a year for the effort of having to deal with you
I don;t agree, but you know everyone is free to have an opinion. I think what Lithuanian's overall are too modest overall. But time fly people change and I hope all Soviet thing will be just a bad dream someday.
@emgh whats your threshold to receive such from op?
At least $1k/m tbh
Edit: no, I’ll do with $250. Gemini 3.5 Flash can answer such requests
Sorry... I thought you'd have forgotten by now.
Tldr; dick.
@SolidVPS is the best. This post sucks.
lol. good luck finding and shaming another provider.
Hey @SolidVPS,
Is anyone else having connectivity issues with SolidVPS in the Tampa location right now? My server went completely unreachable a short while ago.
No response to ping, SSH is dead, and all hosted services are down.
Are you guys seeing a total network outage there, or is it just isolated to my node/IP range? Any updates would be appreciated.
Thanks!
Yes, it's down here in Tampa as well. This company constantly experiences significant outages; this will likely be the last month we use their service.
There is a power outage at this facility, they are working to restore it
We are not impacted in any other location as we speak, just Tampa-FL