SolidVPS

totally_not_banned · May 20

@SolidVPS said:
For the record, the client doesn’t even understand what he’s talking about. We have plenty of customers running WireGuard on IPv6‑only VPS setups with /112, not even /64, long before we expanded allocations.

To be fair every time you assign your toaster anything less than a /64 an Asian hornet kills a bee. You don't want bees killed, do you?

zephyr32 · May 20

To be fair , SolidVPS have been nice and helpful to me although they didn't have to. So it's not simply about a provider being a dick. Maybe they could have handled it better, but they didn't have to. After all, with most ,if not all, of the LET providers there is a personal relationship with the support team besides the strict client-buisiness relationship which is usual with big companies. It's a thing I like,to have an informal friendly talk with someone when you have an issue or you want to ask for a favour, but it has its downsides if you are chicky.

Maelstrom36 · May 20

@emperor said:
@crpsz
RIPE-690 explicitly states why ISPs should not give end-users only a /64:

This is your doom. You are dealing with Hosting Provider, not an ISP.
/64 is more than enough, you could have just accept second one given out of generosity and use that one full for wireguard tunnel, leaving other one for what ever you want.

Hosting providers are also considered ISPs, given that they offer internet related services and infrastructure.

plumberg · May 20

@Maelstrom36 said:

@emperor said:
@crpsz
RIPE-690 explicitly states why ISPs should not give end-users only a /64:

This is your doom. You are dealing with Hosting Provider, not an ISP.
/64 is more than enough, you could have just accept second one given out of generosity and use that one full for wireguard tunnel, leaving other one for what ever you want.

Hosting providers are also considered ISPs, given that they offer internet related services and infrastructure.

I am a bank
I loaned money 💰 to someone

Maelstrom36 · May 20

To me, threatening a provider with forum posts just because they won't provide you something outside their standard offerings seems really childish. That's basically extortion, and the termination with a refund was totally reasonable.

sshbox · May 20

@emperor said: This is your doom. You are dealing with Hosting Provider, not an ISP.

@SolidVPS said:

@JabJab said:
Closing account after "Hall of Shame" as pressure method? I can live with that, I would prefer "we won't allow you to extend or transfer service anymore", but closing (with refund) will also work.

Doing it immediately? Deleting all the client data? Without any notice or cooldown?
Fuck no. That wasn't that bad, be serious @SolidVPS you guys just had a bad day...
Until there is something more with "I kill you", "Fuck your mother" or "I will CPU YABS 24/7 for rest of the paid time" (cough specific LET user).

Let me make this absolutely clear so we can close this once and for all.

If you are on a $20/year promo, and you come asking for resources beyond what the offer includes, that’s already outside the scope of the deal. Instead of simply saying “no, that’s not included” — which we had every right to do — we still tried to help and offered an additional /64 as a courtesy.

What followed was not a discussion. It was rudeness, threats, and escalation.
You said you wouldn’t renew. You said you’d go to another provider. Then you escalated further and threatened to “post everywhere.” At that point, the relationship was over. We refunded you and moved on. We’d rather give that $20/year slot to someone who actually deserves it.

This is exactly why we do not allow “low‑end” promos to attract “low‑end” behavior. We eliminate it quickly.

For the record, the client doesn’t even understand what he’s talking about. We have plenty of customers running WireGuard on IPv6‑only VPS setups with /112, not even /64, long before we expanded allocations. All our IPv6 is routed — he didn’t even try. He just read something on RIPE meant for BGP allocations, not end‑user VPS assignments, and tried to act like a smart guy in the wrong context.

We reserve the right to terminate service at any time, especially when a client brings attitude, threats, and nonsense. This is clearly stated in our Terms of Service.

We’ve already refunded him. We’re done.
This is our final statement on the matter. We don’t need to defend our operations — we know exactly what we do right and wrong. In this case, the issue is entirely on that individual, and the outcome is exactly what they earned.

You could just have closed the ticket. Instead you nuked the VPS with no warning.

xHosts · May 20

@sshbox said:

@emperor said: This is your doom. You are dealing with Hosting Provider, not an ISP.

@SolidVPS said:

@JabJab said:
Closing account after "Hall of Shame" as pressure method? I can live with that, I would prefer "we won't allow you to extend or transfer service anymore", but closing (with refund) will also work.

Doing it immediately? Deleting all the client data? Without any notice or cooldown?
Fuck no. That wasn't that bad, be serious @SolidVPS you guys just had a bad day...
Until there is something more with "I kill you", "Fuck your mother" or "I will CPU YABS 24/7 for rest of the paid time" (cough specific LET user).

Let me make this absolutely clear so we can close this once and for all.

If you are on a $20/year promo, and you come asking for resources beyond what the offer includes, that’s already outside the scope of the deal. Instead of simply saying “no, that’s not included” — which we had every right to do — we still tried to help and offered an additional /64 as a courtesy.

What followed was not a discussion. It was rudeness, threats, and escalation.
You said you wouldn’t renew. You said you’d go to another provider. Then you escalated further and threatened to “post everywhere.” At that point, the relationship was over. We refunded you and moved on. We’d rather give that $20/year slot to someone who actually deserves it.

This is exactly why we do not allow “low‑end” promos to attract “low‑end” behavior. We eliminate it quickly.

For the record, the client doesn’t even understand what he’s talking about. We have plenty of customers running WireGuard on IPv6‑only VPS setups with /112, not even /64, long before we expanded allocations. All our IPv6 is routed — he didn’t even try. He just read something on RIPE meant for BGP allocations, not end‑user VPS assignments, and tried to act like a smart guy in the wrong context.

We reserve the right to terminate service at any time, especially when a client brings attitude, threats, and nonsense. This is clearly stated in our Terms of Service.

We’ve already refunded him. We’re done.
This is our final statement on the matter. We don’t need to defend our operations — we know exactly what we do right and wrong. In this case, the issue is entirely on that individual, and the outcome is exactly what they earned.

You could just have closed the ticket. Instead you nuked the VPS with no warning.

The customer would just do the same again or start these types of threads, leave reviews which all take time to reply to, better for everyone to just remove that client and let them try their blackmail and intimation on someone else, some providers will also fraud record them which overtime will make it harder for them to get any half decent deals from providers here.

Why should a provider actually waste time on a budget customer who feels they have the right to issue demands and threats for something that is not included ?

zed · May 20

why should any seller waste time on anything? because they want money.

i guess it's cool and edgy to act like a teenage girl while pointing out how unprofessional the customer was, but i suspect you won't find it as cool when he deletes your shit /without warning/ because he didn't like your tone.

also amusing him explaining how he doesn't understand why a guy wanted the bigger allocation.

reminds me of the time he claimed tampa was off the internet.

my sides.

zejjnt · May 20

@zed said:
hey guys is all of tampa offline

Works for me

suut · May 20

@crpsz said:
Reply to SolidVPS:

What's wrong with telling the truth?

I was completely polite in the ticket. I simply asked for a /48 (or at least /56) because I wanted to route IPv6 over WireGuard to my home.

You replied that you only offer /64 and could give me one extra /64 as a “courtesy”.

Martin Goodman then immediately closed my account and deleted the VPS before I could even reply inside the ticket.

I only sent the RIPE-690 link after the account was already closed, via direct email. That was my first and only mention of the document. There was zero escalation or hostility from my side before you cancelled everything.

You can keep calling it “unprofessional” and saying LET has “no weight”, but the facts are simple: I asked for a normal IPv6 prefix that many providers give without any drama, and you instantly wiped a 5-month-old paying customer with zero warning.

RIPE-690 explicitly states why ISPs should not give end-users only a /64:

“It is strongly discouraged to assign prefixes longer than /56 … Assigning a /64 or longer prefix does not conform to IPv6 standards and will break functionality in customer LANs. With a single /64, the end customer CPE will have just one possible network on the LAN side and it will not be possible to subnet, assign VLANs, alternative SSIDs, or have several chained routers in the same customer network, etc.”

That’s exactly why people should be careful with SolidVPS.

Just leaving a record for future me
Proof the account was closed so I could not share whole conversation:

Your name looks like nothing more than a random string of characters.

xHosts · May 20

@zed said:
why should any seller waste time on anything? because they want money.

i guess it's cool and edgy to act like a teenage girl while pointing out how unprofessional the customer was, but i suspect you won't find it as cool when he deletes your shit /without warning/ because he didn't like your tone.

also amusing him explaining how he doesn't understand why a guy wanted the bigger allocation.

reminds me of the time he claimed tampa was off the internet.

my sides.

When selling it always come down to the income, someone who is paying you $20 sends threats most providers especially after offering something extra to try and have a compromise will just cancel your service and if lucky refund you because the time taken with back and forth is costing money, no longer viable to a business to waste time with back and forth when its outside of what was offered at the time of the order, add the threats its pointless keeping them, have a customer paying you $1000 a month providers will be more open to further negotiations especially if its feasible, just to demand something outside of a scope and you are a budget client 99% of providers will just see it as a waste of time, you allow something extra this time, within weeks its something else or their "friend" then demands the same, provider refuses and its "you let my friend have xxxx" it sets a presidents for everyone to demand something extra

zed · May 20

@xHosts said:

@zed said:
why should any seller waste time on anything? because they want money.

i guess it's cool and edgy to act like a teenage girl while pointing out how unprofessional the customer was, but i suspect you won't find it as cool when he deletes your shit /without warning/ because he didn't like your tone.

also amusing him explaining how he doesn't understand why a guy wanted the bigger allocation.

reminds me of the time he claimed tampa was off the internet.

my sides.

When selling it always come down to the income, someone who is paying you $20 sends threats most providers especially after offering something extra to try and have a compromise will just cancel your service and if lucky refund you because the time taken with back and forth is costing money, no longer viable to a business to waste time with back and forth when its outside of what was offered at the time of the order, add the threats its pointless keeping them, have a customer paying you $1000 a month providers will be more open to further negotiations especially if its feasible, just to demand something outside of a scope and you are a budget client 99% of providers will just see it as a waste of time, you allow something extra this time, within weeks its something else or their "friend" then demands the same, provider refuses and its "you let my friend have xxxx" it sets a presidents for everyone to demand something extra

completely agree, i can't imagine anyone suggesting you be forced to keep a client for any reason regardless of circumstances. think you replied to the wrong post.

sshbox · May 20

@xHosts said:

@sshbox said:

@emperor said: This is your doom. You are dealing with Hosting Provider, not an ISP.

@SolidVPS said:

@JabJab said:
Closing account after "Hall of Shame" as pressure method? I can live with that, I would prefer "we won't allow you to extend or transfer service anymore", but closing (with refund) will also work.

Doing it immediately? Deleting all the client data? Without any notice or cooldown?
Fuck no. That wasn't that bad, be serious @SolidVPS you guys just had a bad day...
Until there is something more with "I kill you", "Fuck your mother" or "I will CPU YABS 24/7 for rest of the paid time" (cough specifiproportinalc LET user).

Let me make this absolutely clear so we can close this once and for all.

If you are on a $20/year promo, and you come asking for resources beyond what the offer includes, that’s already outside the scope of the deal. Instead of simply saying “no, that’s not included” — which we had every right to do — we still tried to help and offered an additional /64 as a courtesy.

What followed was not a discussion. It was rudeness, threats, and escalation.
You said you wouldn’t renew. You said you’d go to another provider. Then you escalated further and threatened to “post everywhere.” At that point, the relationship was over. We refunded you and moved on. We’d rather give that $20/year slot to someone who actually deserves it.

This is exactly why we do not allow “low‑end” promos to attract “low‑end” behavior. We eliminate it quickly.

For the record, the client doesn’t even understand what he’s talking about. We have plenty of customers running WireGuard on IPv6‑only VPS setups with /112, not even /64, long before we expanded allocations. All our IPv6 is routed — he didn’t even try. He just read something on RIPE meant for BGP allocations, not end‑user VPS assignments, and tried to act like a smart guy in the wrong context.

We reserve the right to terminate service at any time, especially when a client brings attitude, threats, and nonsense. This is clearly stated in our Terms of Service.

We’ve already refunded him. We’re done.
This is our final statement on the matter. We don’t need to defend our operations — we know exactly what we do right and wrong. In this case, the issue is entirely on that individual, and the outcome is exactly what they earned.

You could just have closed the ticket. Instead you nuked the VPS with no warning.

The customer would just do the same again or start these types of threads, leave reviews which all take time to reply to, better for everyone to just remove that client and let them try their blackmail and intimation on someone else, some providers will also fraud record them which overtime will make it harder for them to get any half decent deals from providers here.

Why should a provider actually waste time on a budget customer who feels they have the right to issue demands and threats for something that is not included ?

I have no issue with SolidVPS firing OP as a customer. What sticks in my craw is how they did it. It was neither measured, proportional or professional. A reasonable reply would have been "You have X business days to migrate your data of the service."

totally_not_banned · May 20

@Maelstrom36 said:
To me, threatening a provider with forum posts just because they won't provide you something outside their standard offerings seems really childish. That's basically extortion, and the termination with a refund was totally reasonable.

In general i agree. It's just the immediate part that rubs me the wrong way. The host could have easily given @OP a week or so to move off and the whole thing would have been a simple and clean severing of business ties.

Levi · May 20

@totally_not_banned said: The host could have easily given

If you give time to react to user with malice intent - you may end in various blacklists for the whole /24 or worse.

Provider made a good call to get rid of sociopathic client. As client has right to choose - the provider has the same.

totally_not_banned · May 20

@Levi said:

@totally_not_banned said: The host could have easily given

If you give time to react to user with malice intent - you may end in various blacklists for the whole /24 or worse.

As far as i can see all @OP threatened was posting everywhere. Hardly some kind of emergency and also nothing that could be prevented by an insta-boot. Actually the insta-boot makes it worse since it gives at least some legitimacy to public rants which are predictably going to happen one way or the other.

Provider made a good call to get rid of sociopathic client. As client has right to choose - the provider has the same.

Sure but there's no need to instantly throw any kind of professionalism overboard. The client is the unreasonable hot headed one after all - not the host. Why waste a favorable public image over some petty impulse?

JabJab · May 20

@Levi said:

@totally_not_banned said: The host could have easily given

If you give time to react to user with malice intent - you may end in various blacklists for the whole /24 or worse.

Provider made a good call to get rid of sociopathic client. As client has right to choose - the provider has the same.

Note to all providers:
Levi knows the drill, suspend all his accounts now!

Minority Report

sshbox · May 20

@Levi said:

@totally_not_banned said: The host could have easily given

If you give time to react to user with malice intent - you may end in various blacklists for the whole /24 or worse.

Provider made a good call to get rid of sociopathic client. As client has right to choose - the provider has the same.

So firewall off the VPS. You don't have to nuke the VPS and delete all data immediately.

zejjnt · May 20

@xHosts said:

@zed said:
why should any seller waste time on anything? because they want money.

i guess it's cool and edgy to act like a teenage girl while pointing out how unprofessional the customer was, but i suspect you won't find it as cool when he deletes your shit /without warning/ because he didn't like your tone.

also amusing him explaining how he doesn't understand why a guy wanted the bigger allocation.

reminds me of the time he claimed tampa was off the internet.

my sides.

When selling it always come down to the income, someone who is paying you $20 sends threats most providers especially after offering something extra to try and have a compromise will just cancel your service and if lucky refund you because the time taken with back and forth is costing money, no longer viable to a business to waste time with back and forth when its outside of what was offered at the time of the order, add the threats its pointless keeping them, have a customer paying you $1000 a month providers will be more open to further negotiations especially if its feasible, just to demand something outside of a scope and you are a budget client 99% of providers will just see it as a waste of time, you allow something extra this time, within weeks its something else or their "friend" then demands the same, provider refuses and its "you let my friend have xxxx" it sets a presidents for everyone to demand something extra

As both a customer and someone working in IT; this times a million.
SolidVPS specifically, both for me and a bunch of others in this place, has done WAY more than one should reasonably expect from a $20 service.
If you want good service I don't give a flying fuck if your house is burning down; at least pretend to be nice if you want something. Hell, you can complain without being a dimwit about it.
They even offered to offer something outside the service that cost TWENTY BUCKS PER YEAR.

It's third hand overdose on imaginary privilege just to read that shit.

Maelstrom36 · May 20

@totally_not_banned said:

@Maelstrom36 said:
To me, threatening a provider with forum posts just because they won't provide you something outside their standard offerings seems really childish. That's basically extortion, and the termination with a refund was totally reasonable.

In general i agree. It's just the immediate part that rubs me the wrong way. The host could have easily given @OP a week or so to move off and the whole thing would have been a simple and clean severing of business ties.

I agree as well. I know how hosting providers typically view these sort of threats. Instead of taking such a drastic stance, they could have eased off a bit, maintain some level of professionalism and give the customer time to pack up.

budi1413 · May 20

people should be more grateful with cheap deals. don't take things for granted. cheap deals already become less and less.

xHosts · May 20

@totally_not_banned said:

@Maelstrom36 said:
To me, threatening a provider with forum posts just because they won't provide you something outside their standard offerings seems really childish. That's basically extortion, and the termination with a refund was totally reasonable.

In general i agree. It's just the immediate part that rubs me the wrong way. The host could have easily given @OP a week or so to move off and the whole thing would have been a simple and clean severing of business ties.

The provider also advised it has been 5 months into a service, if the customer has paid with PayPal they are still within the time limit to dispute the payment, even if you just then refund them it still counts on PayPal's system as a dispute which can move you into the high risk tier and PayPal then punish you with higher fees.

@sshbox said:

@Levi said:

@totally_not_banned said: The host could have easily given

If you give time to react to user with malice intent - you may end in various blacklists for the whole /24 or worse.

Provider made a good call to get rid of sociopathic client. As client has right to choose - the provider has the same.

So firewall off the VPS. You don't have to nuke the VPS and delete all data immediately.

I would highly doubt this customer had any important data, as it has already been said he simply wanted to route IPv6 to home, its nothing more than a VPN server which mostly are out of the box scripts then configured to that subnet anyway, I don't think he was backing up his billion pound eCommerce database onto the server.

Life lesson, play with fire, get burnt.

mike1s · May 20

@sshbox said:
@SolidVPS

Which part is supposed to be so egregious that it warrants immediate deletion and cancellation?

The customer being a greedy, unruly 3 year old because they didn't get their way for pennies. Good on @SolidVPS for standing their ground.

sshbox · May 20

@xHosts said:

@totally_not_banned said:

@Maelstrom36 said:
To me, threatening a provider with forum posts just because they won't provide you something outside their standard offerings seems really childish. That's basically extortion, and the termination with a refund was totally reasonable.

In general i agree. It's just the immediate part that rubs me the wrong way. The host could have easily given @OP a week or so to move off and the whole thing would have been a simple and clean severing of business ties.

The provider also advised it has been 5 months into a service, if the customer has paid with PayPal they are still within the time limit to dispute the payment, even if you just then refund them it still counts on PayPal's system as a dispute which can move you into the high risk tier and PayPal then punish you with higher fees.

@sshbox said:

@Levi said:

@totally_not_banned said: The host could have easily given

If you give time to react to user with malice intent - you may end in various blacklists for the whole /24 or worse.

Provider made a good call to get rid of sociopathic client. As client has right to choose - the provider has the same.

So firewall off the VPS. You don't have to nuke the VPS and delete all data immediately.

I would highly doubt this customer had any important data

SolidVPS did not know nor try to determine if there was any important data on the VPS when they nuked it.

sshbox · May 20

@mike1s said:

@sshbox said:
@SolidVPS

Which part is supposed to be so egregious that it warrants immediate deletion and cancellation?

The customer being a greedy, unruly 3 year old because they didn't get their way for pennies. Good on @SolidVPS for standing their ground.

There is a difference between standing your ground and nuking a VPS immediately.

Just because somebody is being a bit of an asshole doesn't mean it's OK to be a dick.

mike1s · May 20

@sshbox said:

@mike1s said:

@sshbox said:
@SolidVPS

Which part is supposed to be so egregious that it warrants immediate deletion and cancellation?

The customer being a greedy, unruly 3 year old because they didn't get their way for pennies. Good on @SolidVPS for standing their ground.

There is a difference between standing your ground and nuking a VPS immediately.
Just because somebody is being a bit of an asshole doesn't mean it's OK to be a dick.

Eh. Customers shouldn't think they can walk all over providers for pennies on the dollar. Don't start a problem, you won't have a problem. I've seen a lot over the years, and the entitlement from some customers on the low-end side of the industry is mind boggling to me. I deal with $xxxx a month deals and I would NEVER think about treating vendors the ways I've seen LET customers treat providers here. It's insane how rude and belittling people will be over a $4 a month VPS.... My only expectation for $4 a month is that it's operational and I get a response eventually.

forest · May 20

So tl;dr a customer threatened a provider with being publicly shamed for not providing a /56, then got butthurt when they got terminated even though they got a full refund?

mike1s · May 20

@forest said:
So tl;dr a customer threatened a provider with being publicly shamed for not providing a /56, then got butthurt when they got terminated even though they got a full refund?

pretty much.

Levi · May 20

@forest said:
So tl;dr a customer threatened a provider with being publicly shamed for not providing a /56, then got butthurt when they got terminated even though they got a full refund?

This is otherwise known as “to pull a hosthatch”. You are not allowed to critique provider, otherwise immediate refund and termination follows.

Once I was a nasty boy - got booted out. Lesson learned.

sshbox · May 20

@mike1s said:
@sshbox said:

@mike1s said:

@sshbox said:
@SolidVPS

Which part is supposed to be so egregious that it warrants immediate deletion and cancellation?

The customer being a greedy, unruly 3 year old because they didn't get their way for pennies. Good on @SolidVPS for standing their ground.

There is a difference between standing your ground and nuking a VPS immediately.
Just because somebody is being a bit of an asshole doesn't mean it's OK to be a dick.
Eh. Customers shouldn't think they can walk all over providers for pennies on the dollar. Don't start a problem, you won't have a problem. I've seen a lot over the years, and the entitlement from some customers on the low-end side of the industry is mind boggling to me. I deal with $xxxx a month deals and I would NEVER think about treating vendors the ways I've seen LET customers treat providers here. It's insane how rude and belittling people will be over a $4 a month VPS.... My only expectation for $4 a month is that it's operational and I get a response eventually.

Refusing service is one thing. Nuking a VPS immediately is an entire other thing.

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