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GoodLeafDev Review: Hidden Fees, Staff Abuse, and Fraudulent Practices

245

Comments

  • VexeliaVexelia Member

    @Vexelia said: blind admittedly as I only read the discord

    @FatGrizzly said:

    it's a dying platform that worships Path like it's the next coming of Jesus

    Lol what. What crack do you smoke now?

    My opinion. I think it's a good niche forum, but web forums in general outside of Reddit and 4Chan are on the decline. This entire forum is just dramaposting and shit offers nowadays if you want my brutal opinion.

  • booskitbooskit Member

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:
    Full disclosure, I work for Nate, but this was done because I'm helping him professionalize. There is a lot of work to be done, but this entire thread is pure braindead slop. You made accusations that I've never seen in any of the tickets and never backed up with evidence. Additionally, we do not offer managed support for free, which you are complaining about. We have so many clients despite having pop up warnings constantly restart their windows server for no reason and corrupt the installation. This happens so frequently that we are developing a new panel slowly BTS to prevent this. Additionally, we charge because we do not have the time to do fix every installation for free. We do however provide a video and instructions on how to fix it yourself. We also have "fees" for disputing because disputing a charge for 'fraud' when it isn't fraud is illegal and induces fees and potential reputational harm with our processors. Every provider, with a brain, will send you to collections if you dispute a charge despite passing 3DSecure.

    The following messages never occurred.

    "his response:
    "who do you think you are?"
    "no fuck you suck my cock"

    I used to think Nate was a skiddy summer host, but he moves more money than most hosts do in a year weekly and has some of the most immature, entitled, and borderline braindead people purchase his services than I've ever had to encounter. For what it's worth, he provides a good service for what he charges and has to put up with.

    Jesus christ.

    Edit: I checked your ticket again, you were on a cheap VPS, and we offered to waive the fee. We are getting too many requests lately for IP changes on cheaper plans. Fee was implemented to curb the abuse temporarily as we expand IP space.

    If you truly want to "professionalize" start by checking your internal logs more carefully before calling customers "braindead"

    Here is the exact transcript of the final conversation on discord before i was banned:

    "Me: look, i dont like whats happening. i dont want to escalate this to people on lowendtalk, webhostingtalk, trustpilot, reddit, and communities. ill act like nothing happened 😊 . but your guy is probably playing with me and your website imposes fines on almost everything. so please process a full refund like you mentioned before. now.

    Nate: Hes not? we charge a $10 fee for ip changes. he even notified you that as a courtesey he was waiving the fee for you. your paying us $10.

    Me: i didnt ask for ip change.

    Nate: yes you did. if you want path it requires a ip change.

    Me: you have my word. just process the full refund now and ill act like nothing happened. i wont post anything anywhere. i just want my money back and we both move on.

    Nate: so me telling you that we dont offer support in discord your response is to threaten to review bomb me? who do you think you are?

    Nate: No. fuck you suck my cock."

    go to your logs and check for yourself. if those exact words from nate are not in your transcripts, i will delete this entire discussion and publicly apologize to you here.

    since you are so confident it didn't happen, why dont you post a video of the full transcript from your side?

    facts over insults.

    I checked the logs and this never occurred. I will speak to Nate about it, but I cannot make that decision.

    You just edited your reply. first, you said "it never occurred" and now you are saying you will "speak to Nate about it." which one is it?

    If you truly checked the logs and confirmed it did't happen, why the sudden change?

    the fact is, you are backtrackng because you know the toxicity is real. i have already provided screenshots of the ticket where the hidden fees were demanded and the ban messages from both the website and discord that followed immediately after our conversation.

    if those insults aren't in your "logs," then your logging system is as broken as your refund policy. im waiting for a real explanation, not more backtracking.

    Since youare claiming im lying, if you don't provide a full, unedited video of the discord transcript from your side showing the entire conversat.

    It never occurred and I edited it because I was in the middle of speaking to Nate about posting the transcript. I am bound by a NDA and cannot do it myself without my bosses permission. It is his company's data, not mine.

    Anyways, your channel was closed, because you owned a discord ticket, meant for pre-sales, for technical support and threats.

    I only have access to a HTML copy and I don't see at all what you are claiming?

    stop playing games. everyone knows an "HTML copy" can be edited in seconds using F12 (Inspect Element) to remove any embarrassing messages.

    if you are so confident in your logs, dont just send a screenshot. provide a video of you accessing the transcript, showing the full conversation, and refreshing the page to prove its not an edited local copy.

    as for the "NDA" and "Boss’s permission," you’ve been replying and making accusations here for hours. Now that you're asked for actual proof, you’re hiding behind "permission"?

    the timeline is simple i asked for a refund, Nate insulted me, and i was banned immediately. your excuses and backtracking only make the company look more guilty.

    Video or it didn't happen.

    Your channel was closed (as in deleted) and all that is available is HTML. Anyone using ticket-based Discord bots would know this is the case.

    I've also reviewed your case further, you were on RoyaleHosting's DDos Protection which is far more stable than Path in AMS, which is more given on-demand/on-request in Amsterdam, due to Path being Path and our low client volume there. I am sorry for the inconsistency, I did not realize you were on a AMS plan until just now.

    This would essentially mean if you wanted Path, we'd change your IP, hence I believe the fee was proposed? I'm not sure why it was mentioned, it must've been a mistake on Joseph's part, but it was offered to be waived anyways.

    its funny how the story changes every hour. first, it was "you asked for an IP change" now its "i didnt realize you were on an AMS plan."

    to answer your questions:

    Gatekeeping: You "gatekeep" protection when your staff tells a client: "if you want path, it requires a $10 fee for an IP change." that is a paywall for a feature advertised as included. period.

    The "hidden" fee: if its not on the checkout page as an addon and not in the TOS it is a hidden fee.

    The Logs: you keep hiding behind "HTML copies" and "deleted channels" if you truly cared about the truth, you wouldnt have posted a truncated screenshot that conveniently hides your staff's verbal abuse.

    im glad you admitted the "inconsistency" in your service, but its too late for excuses after you already tried to blacklist my name on fraudrecord based on a "conduct" charge that you still havent proven.

    one last thing i know exactly who im talking to. you can switch accounts and names as much as you want but the style remains the same. stop playing the "Vexelia" character, Nate. we all know you use multiple accounts to manage your business and your "reputation"

    the community sees through the masks.

    I came into your ticket a little blind admittedly as I only read the discord conversation with barely any context. I later got filled in further and Nate kept rinsing and adding new details I didn't know prior. Going forward, this won't happen again. It is a genuine mistake.

    Also, I am not Nate. I am Adam, anyone and everyone who knows me, knows this is the case.

    Nate and also myself are done replying to this childish thread. I've said and shown what needs to be shown.

    The only child here is you brudda.

  • VexeliaVexelia Member
    edited May 15

    @booskit said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:
    Full disclosure, I work for Nate, but this was done because I'm helping him professionalize. There is a lot of work to be done, but this entire thread is pure braindead slop. You made accusations that I've never seen in any of the tickets and never backed up with evidence. Additionally, we do not offer managed support for free, which you are complaining about. We have so many clients despite having pop up warnings constantly restart their windows server for no reason and corrupt the installation. This happens so frequently that we are developing a new panel slowly BTS to prevent this. Additionally, we charge because we do not have the time to do fix every installation for free. We do however provide a video and instructions on how to fix it yourself. We also have "fees" for disputing because disputing a charge for 'fraud' when it isn't fraud is illegal and induces fees and potential reputational harm with our processors. Every provider, with a brain, will send you to collections if you dispute a charge despite passing 3DSecure.

    The following messages never occurred.

    "his response:
    "who do you think you are?"
    "no fuck you suck my cock"

    I used to think Nate was a skiddy summer host, but he moves more money than most hosts do in a year weekly and has some of the most immature, entitled, and borderline braindead people purchase his services than I've ever had to encounter. For what it's worth, he provides a good service for what he charges and has to put up with.

    Jesus christ.

    Edit: I checked your ticket again, you were on a cheap VPS, and we offered to waive the fee. We are getting too many requests lately for IP changes on cheaper plans. Fee was implemented to curb the abuse temporarily as we expand IP space.

    If you truly want to "professionalize" start by checking your internal logs more carefully before calling customers "braindead"

    Here is the exact transcript of the final conversation on discord before i was banned:

    "Me: look, i dont like whats happening. i dont want to escalate this to people on lowendtalk, webhostingtalk, trustpilot, reddit, and communities. ill act like nothing happened 😊 . but your guy is probably playing with me and your website imposes fines on almost everything. so please process a full refund like you mentioned before. now.

    Nate: Hes not? we charge a $10 fee for ip changes. he even notified you that as a courtesey he was waiving the fee for you. your paying us $10.

    Me: i didnt ask for ip change.

    Nate: yes you did. if you want path it requires a ip change.

    Me: you have my word. just process the full refund now and ill act like nothing happened. i wont post anything anywhere. i just want my money back and we both move on.

    Nate: so me telling you that we dont offer support in discord your response is to threaten to review bomb me? who do you think you are?

    Nate: No. fuck you suck my cock."

    go to your logs and check for yourself. if those exact words from nate are not in your transcripts, i will delete this entire discussion and publicly apologize to you here.

    since you are so confident it didn't happen, why dont you post a video of the full transcript from your side?

    facts over insults.

    I checked the logs and this never occurred. I will speak to Nate about it, but I cannot make that decision.

    You just edited your reply. first, you said "it never occurred" and now you are saying you will "speak to Nate about it." which one is it?

    If you truly checked the logs and confirmed it did't happen, why the sudden change?

    the fact is, you are backtrackng because you know the toxicity is real. i have already provided screenshots of the ticket where the hidden fees were demanded and the ban messages from both the website and discord that followed immediately after our conversation.

    if those insults aren't in your "logs," then your logging system is as broken as your refund policy. im waiting for a real explanation, not more backtracking.

    Since youare claiming im lying, if you don't provide a full, unedited video of the discord transcript from your side showing the entire conversat.

    It never occurred and I edited it because I was in the middle of speaking to Nate about posting the transcript. I am bound by a NDA and cannot do it myself without my bosses permission. It is his company's data, not mine.

    Anyways, your channel was closed, because you owned a discord ticket, meant for pre-sales, for technical support and threats.

    I only have access to a HTML copy and I don't see at all what you are claiming?

    stop playing games. everyone knows an "HTML copy" can be edited in seconds using F12 (Inspect Element) to remove any embarrassing messages.

    if you are so confident in your logs, dont just send a screenshot. provide a video of you accessing the transcript, showing the full conversation, and refreshing the page to prove its not an edited local copy.

    as for the "NDA" and "Boss’s permission," you’ve been replying and making accusations here for hours. Now that you're asked for actual proof, you’re hiding behind "permission"?

    the timeline is simple i asked for a refund, Nate insulted me, and i was banned immediately. your excuses and backtracking only make the company look more guilty.

    Video or it didn't happen.

    Your channel was closed (as in deleted) and all that is available is HTML. Anyone using ticket-based Discord bots would know this is the case.

    I've also reviewed your case further, you were on RoyaleHosting's DDos Protection which is far more stable than Path in AMS, which is more given on-demand/on-request in Amsterdam, due to Path being Path and our low client volume there. I am sorry for the inconsistency, I did not realize you were on a AMS plan until just now.

    This would essentially mean if you wanted Path, we'd change your IP, hence I believe the fee was proposed? I'm not sure why it was mentioned, it must've been a mistake on Joseph's part, but it was offered to be waived anyways.

    its funny how the story changes every hour. first, it was "you asked for an IP change" now its "i didnt realize you were on an AMS plan."

    to answer your questions:

    Gatekeeping: You "gatekeep" protection when your staff tells a client: "if you want path, it requires a $10 fee for an IP change." that is a paywall for a feature advertised as included. period.

    The "hidden" fee: if its not on the checkout page as an addon and not in the TOS it is a hidden fee.

    The Logs: you keep hiding behind "HTML copies" and "deleted channels" if you truly cared about the truth, you wouldnt have posted a truncated screenshot that conveniently hides your staff's verbal abuse.

    im glad you admitted the "inconsistency" in your service, but its too late for excuses after you already tried to blacklist my name on fraudrecord based on a "conduct" charge that you still havent proven.

    one last thing i know exactly who im talking to. you can switch accounts and names as much as you want but the style remains the same. stop playing the "Vexelia" character, Nate. we all know you use multiple accounts to manage your business and your "reputation"

    the community sees through the masks.

    I came into your ticket a little blind admittedly as I only read the discord conversation with barely any context. I later got filled in further and Nate kept rinsing and adding new details I didn't know prior. Going forward, this won't happen again. It is a genuine mistake.

    Also, I am not Nate. I am Adam, anyone and everyone who knows me, knows this is the case.

    Nate and also myself are done replying to this childish thread. I've said and shown what needs to be shown.

    The only child here is you brudda.

    You literally joined the forum an hour ago. Most people who post on this forum are new accounts who join to hype up drama slop.

    Edit: This thread feels like a reddit thread.

  • @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:
    Full disclosure, I work for Nate, but this was done because I'm helping him professionalize. There is a lot of work to be done, but this entire thread is pure braindead slop. You made accusations that I've never seen in any of the tickets and never backed up with evidence. Additionally, we do not offer managed support for free, which you are complaining about. We have so many clients despite having pop up warnings constantly restart their windows server for no reason and corrupt the installation. This happens so frequently that we are developing a new panel slowly BTS to prevent this. Additionally, we charge because we do not have the time to do fix every installation for free. We do however provide a video and instructions on how to fix it yourself. We also have "fees" for disputing because disputing a charge for 'fraud' when it isn't fraud is illegal and induces fees and potential reputational harm with our processors. Every provider, with a brain, will send you to collections if you dispute a charge despite passing 3DSecure.

    The following messages never occurred.

    "his response:
    "who do you think you are?"
    "no fuck you suck my cock"

    I used to think Nate was a skiddy summer host, but he moves more money than most hosts do in a year weekly and has some of the most immature, entitled, and borderline braindead people purchase his services than I've ever had to encounter. For what it's worth, he provides a good service for what he charges and has to put up with.

    Jesus christ.

    Edit: I checked your ticket again, you were on a cheap VPS, and we offered to waive the fee. We are getting too many requests lately for IP changes on cheaper plans. Fee was implemented to curb the abuse temporarily as we expand IP space.

    If you truly want to "professionalize" start by checking your internal logs more carefully before calling customers "braindead"

    Here is the exact transcript of the final conversation on discord before i was banned:

    "Me: look, i dont like whats happening. i dont want to escalate this to people on lowendtalk, webhostingtalk, trustpilot, reddit, and communities. ill act like nothing happened 😊 . but your guy is probably playing with me and your website imposes fines on almost everything. so please process a full refund like you mentioned before. now.

    Nate: Hes not? we charge a $10 fee for ip changes. he even notified you that as a courtesey he was waiving the fee for you. your paying us $10.

    Me: i didnt ask for ip change.

    Nate: yes you did. if you want path it requires a ip change.

    Me: you have my word. just process the full refund now and ill act like nothing happened. i wont post anything anywhere. i just want my money back and we both move on.

    Nate: so me telling you that we dont offer support in discord your response is to threaten to review bomb me? who do you think you are?

    Nate: No. fuck you suck my cock."

    go to your logs and check for yourself. if those exact words from nate are not in your transcripts, i will delete this entire discussion and publicly apologize to you here.

    since you are so confident it didn't happen, why dont you post a video of the full transcript from your side?

    facts over insults.

    I checked the logs and this never occurred. I will speak to Nate about it, but I cannot make that decision.

    You just edited your reply. first, you said "it never occurred" and now you are saying you will "speak to Nate about it." which one is it?

    If you truly checked the logs and confirmed it did't happen, why the sudden change?

    the fact is, you are backtrackng because you know the toxicity is real. i have already provided screenshots of the ticket where the hidden fees were demanded and the ban messages from both the website and discord that followed immediately after our conversation.

    if those insults aren't in your "logs," then your logging system is as broken as your refund policy. im waiting for a real explanation, not more backtracking.

    Since youare claiming im lying, if you don't provide a full, unedited video of the discord transcript from your side showing the entire conversat.

    It never occurred and I edited it because I was in the middle of speaking to Nate about posting the transcript. I am bound by a NDA and cannot do it myself without my bosses permission. It is his company's data, not mine.

    Anyways, your channel was closed, because you owned a discord ticket, meant for pre-sales, for technical support and threats.

    I only have access to a HTML copy and I don't see at all what you are claiming?

    stop playing games. everyone knows an "HTML copy" can be edited in seconds using F12 (Inspect Element) to remove any embarrassing messages.

    if you are so confident in your logs, dont just send a screenshot. provide a video of you accessing the transcript, showing the full conversation, and refreshing the page to prove its not an edited local copy.

    as for the "NDA" and "Boss’s permission," you’ve been replying and making accusations here for hours. Now that you're asked for actual proof, you’re hiding behind "permission"?

    the timeline is simple i asked for a refund, Nate insulted me, and i was banned immediately. your excuses and backtracking only make the company look more guilty.

    Video or it didn't happen.

    Your channel was closed (as in deleted) and all that is available is HTML. Anyone using ticket-based Discord bots would know this is the case.

    I've also reviewed your case further, you were on RoyaleHosting's DDos Protection which is far more stable than Path in AMS, which is more given on-demand/on-request in Amsterdam, due to Path being Path and our low client volume there. I am sorry for the inconsistency, I did not realize you were on a AMS plan until just now.

    This would essentially mean if you wanted Path, we'd change your IP, hence I believe the fee was proposed? I'm not sure why it was mentioned, it must've been a mistake on Joseph's part, but it was offered to be waived anyways.

    its funny how the story changes every hour. first, it was "you asked for an IP change" now its "i didnt realize you were on an AMS plan."

    to answer your questions:

    Gatekeeping: You "gatekeep" protection when your staff tells a client: "if you want path, it requires a $10 fee for an IP change." that is a paywall for a feature advertised as included. period.

    The "hidden" fee: if its not on the checkout page as an addon and not in the TOS it is a hidden fee.

    The Logs: you keep hiding behind "HTML copies" and "deleted channels" if you truly cared about the truth, you wouldnt have posted a truncated screenshot that conveniently hides your staff's verbal abuse.

    im glad you admitted the "inconsistency" in your service, but its too late for excuses after you already tried to blacklist my name on fraudrecord based on a "conduct" charge that you still havent proven.

    one last thing i know exactly who im talking to. you can switch accounts and names as much as you want but the style remains the same. stop playing the "Vexelia" character, Nate. we all know you use multiple accounts to manage your business and your "reputation"

    the community sees through the masks.

    I came into your ticket a little blind admittedly as I only read the discord conversation with barely any context. I later got filled in further and Nate kept rinsing and adding new details I didn't know prior. Going forward, this won't happen again. It is a genuine mistake.

    Also, I am not Nate. I am Adam, anyone and everyone who knows me, knows this is the case.

    Nate and also myself are done replying to this childish thread. I've said and shown what needs to be shown.

    calling a situation "childish" after you failed to justify your hidden fees, staff insults and forged screenshots is a classic exit strategy.

    a "genuine mistake" doesnt include maliciously reporting a customer to fraudrecord. you admitted your inconsistency and your lack of context, yet im the one blacklisted?

    you are not "done" because its childish, you are done because you ran out of lies.

    The screenshots are public. the community has judged

  • conceptconcept Member
    edited May 15

    @Vexelia said:
    I've also reviewed your case further, you were on RoyaleHosting's DDos Protection which is far more stable than Path in AMS, which is more given on-demand/on-request in Amsterdam, due to Path being Path and our low client volume there. I am sorry for the inconsistency, I did not realize you were on a AMS plan until just now.

    This would essentially mean if you wanted Path, we'd change your IP, hence I believe the fee was proposed? I'm not sure why it was mentioned, it must've been a mistake on Joseph's part, but it was offered to be waived anyways.

    If only someone on the team told OP that if they wanted Path, there would be an IP change + fee and that Amsterdam location is defaulted to RoyaleHosting DDoS Protection and not Path.. BEFORE they made their purchase. Then there would've been no need for this thread.

  • rpqurpqu Member

    🍿

    Thanked by 1nghialele
  • edited May 15

    Oh, i remember GoodLeaf. That was a majorly jolly fella.

    This thread is a whole lot of TL;DR though. In any case it's the epitome of professional business relationship to have beef with someone, then become friends and finally help them to clear the reputation of their hacked LET account. I'm quite impressed i'll have to say. Well done, gentleman, well done.

    Thanked by 1Vexelia
  • nghialelenghialele Member
    edited May 15

    @Vexelia said: I'd like you to have first grade reading comprehension skills and to literally read the first sentence of my reply.

    Who even are you? You don't have a host rep tag, you jump out of nowhere claiming to be a "person of that guy"

    Alright, I trust you internet stranger.

    Thanked by 1itsmeza0103
  • nghialelenghialele Member

    @Vexelia said: I am one person versus multiple people.

    OK OK Mr. 300

  • VexeliaVexelia Member
    edited May 15

    @totally_not_banned said:
    Oh, i remember GoodLeaf. That was a majorly jolly fella.

    This thread is a whole lot of TL;DR though. In any case it's the epitome of professional business relationship to have beef with someone, then become friends and finally help them to clear the reputation of their hacked LET account. I'm quite impressed i'll have to say. Well done, gentleman, well done.

    I used to have beef with Curtis and we have a good business relationship and friendship now. I'd much rather work out issues than have to argue about it, especially if its as minor as a ten buck a month VPS.

    Edit: Fixed quote twice.

  • VexeliaVexelia Member

    @nghialele said:

    @Vexelia said: I'd like you to have first grade reading comprehension skills and to literally read the first sentence of my reply.

    Who even are you? You don't have a host rep tag, you jump out of nowhere claiming to be a "person of that guy"

    Alright, I trust you internet stranger.

    Host rep tag costs money and I have a role in the Goodleaf discord.

  • nghialelenghialele Member
    edited May 15

    @Vexelia said: Host rep tag costs money and I have a role in the Goodleaf discord.

    Wow, so big power.

    Oh my god I'm so scary he is a Discord Mod

    There is no fee for receiving a Host Rep tag.

    Thanked by 1Raspi_dude
  • conceptconcept Member

    @Vexelia said:

    @nghialele said:

    @Vexelia said: I'd like you to have first grade reading comprehension skills and to literally read the first sentence of my reply.

    Who even are you? You don't have a host rep tag, you jump out of nowhere claiming to be a "person of that guy"

    Alright, I trust you internet stranger.

    Host rep tag costs money and I have a role in the Goodleaf discord.

    Host rep tag is free :smile:
    https://lowendtalk.com/discussion/153228/rules-for-selling-on-lowendtalk-updated-04th-sep-2018/p1#hrt

  • VexeliaVexelia Member

    @totally_not_banned said:
    Oh, i remember GoodLeaf. That was a majorly jolly fella.

    This thread is a whole lot of TL;DR though. In any case it's the epitome of professional business relationship to have beef with someone, then become friends and finally help them to clear the reputation of their hacked LET account. I'm quite impressed i'll have to say. Well done, gentleman, well done.

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:
    Full disclosure, I work for Nate, but this was done because I'm helping him professionalize. There is a lot of work to be done, but this entire thread is pure braindead slop. You made accusations that I've never seen in any of the tickets and never backed up with evidence. Additionally, we do not offer managed support for free, which you are complaining about. We have so many clients despite having pop up warnings constantly restart their windows server for no reason and corrupt the installation. This happens so frequently that we are developing a new panel slowly BTS to prevent this. Additionally, we charge because we do not have the time to do fix every installation for free. We do however provide a video and instructions on how to fix it yourself. We also have "fees" for disputing because disputing a charge for 'fraud' when it isn't fraud is illegal and induces fees and potential reputational harm with our processors. Every provider, with a brain, will send you to collections if you dispute a charge despite passing 3DSecure.

    The following messages never occurred.

    "his response:
    "who do you think you are?"
    "no fuck you suck my cock"

    I used to think Nate was a skiddy summer host, but he moves more money than most hosts do in a year weekly and has some of the most immature, entitled, and borderline braindead people purchase his services than I've ever had to encounter. For what it's worth, he provides a good service for what he charges and has to put up with.

    Jesus christ.

    Edit: I checked your ticket again, you were on a cheap VPS, and we offered to waive the fee. We are getting too many requests lately for IP changes on cheaper plans. Fee was implemented to curb the abuse temporarily as we expand IP space.

    If you truly want to "professionalize" start by checking your internal logs more carefully before calling customers "braindead"

    Here is the exact transcript of the final conversation on discord before i was banned:

    "Me: look, i dont like whats happening. i dont want to escalate this to people on lowendtalk, webhostingtalk, trustpilot, reddit, and communities. ill act like nothing happened 😊 . but your guy is probably playing with me and your website imposes fines on almost everything. so please process a full refund like you mentioned before. now.

    Nate: Hes not? we charge a $10 fee for ip changes. he even notified you that as a courtesey he was waiving the fee for you. your paying us $10.

    Me: i didnt ask for ip change.

    Nate: yes you did. if you want path it requires a ip change.

    Me: you have my word. just process the full refund now and ill act like nothing happened. i wont post anything anywhere. i just want my money back and we both move on.

    Nate: so me telling you that we dont offer support in discord your response is to threaten to review bomb me? who do you think you are?

    Nate: No. fuck you suck my cock."

    go to your logs and check for yourself. if those exact words from nate are not in your transcripts, i will delete this entire discussion and publicly apologize to you here.

    since you are so confident it didn't happen, why dont you post a video of the full transcript from your side?

    facts over insults.

    I checked the logs and this never occurred. I will speak to Nate about it, but I cannot make that decision.

    You just edited your reply. first, you said "it never occurred" and now you are saying you will "speak to Nate about it." which one is it?

    If you truly checked the logs and confirmed it did't happen, why the sudden change?

    the fact is, you are backtrackng because you know the toxicity is real. i have already provided screenshots of the ticket where the hidden fees were demanded and the ban messages from both the website and discord that followed immediately after our conversation.

    if those insults aren't in your "logs," then your logging system is as broken as your refund policy. im waiting for a real explanation, not more backtracking.

    Since youare claiming im lying, if you don't provide a full, unedited video of the discord transcript from your side showing the entire conversat.

    It never occurred and I edited it because I was in the middle of speaking to Nate about posting the transcript. I am bound by a NDA and cannot do it myself without my bosses permission. It is his company's data, not mine.

    Anyways, your channel was closed, because you owned a discord ticket, meant for pre-sales, for technical support and threats.

    I only have access to a HTML copy and I don't see at all what you are claiming?

    stop playing games. everyone knows an "HTML copy" can be edited in seconds using F12 (Inspect Element) to remove any embarrassing messages.

    if you are so confident in your logs, dont just send a screenshot. provide a video of you accessing the transcript, showing the full conversation, and refreshing the page to prove its not an edited local copy.

    as for the "NDA" and "Boss’s permission," you’ve been replying and making accusations here for hours. Now that you're asked for actual proof, you’re hiding behind "permission"?

    the timeline is simple i asked for a refund, Nate insulted me, and i was banned immediately. your excuses and backtracking only make the company look more guilty.

    Video or it didn't happen.

    Your channel was closed (as in deleted) and all that is available is HTML. Anyone using ticket-based Discord bots would know this is the case.

    I've also reviewed your case further, you were on RoyaleHosting's DDos Protection which is far more stable than Path in AMS, which is more given on-demand/on-request in Amsterdam, due to Path being Path and our low client volume there. I am sorry for the inconsistency, I did not realize you were on a AMS plan until just now.

    This would essentially mean if you wanted Path, we'd change your IP, hence I believe the fee was proposed? I'm not sure why it was mentioned, it must've been a mistake on Joseph's part, but it was offered to be waived anyways.

    its funny how the story changes every hour. first, it was "you asked for an IP change" now its "i didnt realize you were on an AMS plan."

    to answer your questions:

    Gatekeeping: You "gatekeep" protection when your staff tells a client: "if you want path, it requires a $10 fee for an IP change." that is a paywall for a feature advertised as included. period.

    The "hidden" fee: if its not on the checkout page as an addon and not in the TOS it is a hidden fee.

    The Logs: you keep hiding behind "HTML copies" and "deleted channels" if you truly cared about the truth, you wouldnt have posted a truncated screenshot that conveniently hides your staff's verbal abuse.

    im glad you admitted the "inconsistency" in your service, but its too late for excuses after you already tried to blacklist my name on fraudrecord based on a "conduct" charge that you still havent proven.

    one last thing i know exactly who im talking to. you can switch accounts and names as much as you want but the style remains the same. stop playing the "Vexelia" character, Nate. we all know you use multiple accounts to manage your business and your "reputation"

    the community sees through the masks.

    I came into your ticket a little blind admittedly as I only read the discord conversation with barely any context. I later got filled in further and Nate kept rinsing and adding new details I didn't know prior. Going forward, this won't happen again. It is a genuine mistake.

    Also, I am not Nate. I am Adam, anyone and everyone who knows me, knows this is the case.

    Nate and also myself are done replying to this childish thread. I've said and shown what needs to be shown.

    calling a situation "childish" after you failed to justify your hidden fees, staff insults and forged screenshots is a classic exit strategy.

    a "genuine mistake" doesnt include maliciously reporting a customer to fraudrecord. you admitted your inconsistency and your lack of context, yet im the one blacklisted?

    you are not "done" because its childish, you are done because you ran out of lies.

    The screenshots are public. the community has judged

    My patience with you has worn thin. You refuse any explanation, any request to make amends, and would rather blame me for what I am conveying his and the company's side.

    You can email us if you want any conversations with us going forward.

  • VexeliaVexelia Member

    @concept said:

    @Vexelia said:

    @nghialele said:

    @Vexelia said: I'd like you to have first grade reading comprehension skills and to literally read the first sentence of my reply.

    Who even are you? You don't have a host rep tag, you jump out of nowhere claiming to be a "person of that guy"

    Alright, I trust you internet stranger.

    Host rep tag costs money and I have a role in the Goodleaf discord.

    Host rep tag is free :smile:
    https://lowendtalk.com/discussion/153228/rules-for-selling-on-lowendtalk-updated-04th-sep-2018/p1#hrt

    Haven't been on LET in a while outside of Marshal's Terabit post. Thanks, I'll look into it.

  • VexeliaVexelia Member

    @nghialele said:

    @Vexelia said: Host rep tag costs money and I have a role in the Goodleaf discord.

    Wow, so big power.

    Oh my god I'm so scary he is a Discord Mod

    There is no fee for receiving a Host Rep tag.

    You guys literally would rather inflate a drama than actually be productive. I am mentioning that I have a role in the official social media for the company. I can sign into the Instagram if you want and show that too. You'd rather shitpost and be like this than verify my authenticity?

  • edited May 15

    @Vexelia said:

    @totally_not_banned said:
    Oh, i remember GoodLeaf. That was a majorly jolly fella.

    This thread is a whole lot of TL;DR though. In any case it's the epitome of professional business relationship to have beef with someone, then become friends and finally help them to clear the reputation of their hacked LET account. I'm quite impressed i'll have to say. Well done, gentleman, well done.

    I used to have beef with Curtis and we have a good business relationship and friendship now. I'd much rather work out issues than have to argue about it, especially if its as minor as a ten buck a month VPS.

    I see. So you have probably also done some tagteamin, eh? That aside my sieve of a brain managed to throw up a mental picture of the GoofLeaf incident. Details are a bit cloudy but i vaguely remember that he wasn't the worst person ever. Total shitshow of an environment though.

  • nghialelenghialele Member

    @Vexelia said: You guys literally would rather inflate a drama than actually be productive. I am mentioning that I have a role in the official social media for the company. I can sign into the Instagram if you want and show that too. You'd rather shitpost and be like this than verify my authenticity?

    Yes. I don't care about you or Nate, just your attitude here is something i won't mention in words because it would be sivir warning for me xD

  • zedzed Member

    which one of you is andrew

    Thanked by 3nghialele rpqu tentor
  • nghialelenghialele Member

    @Vexelia said: You guys literally would rather inflate a drama than actually be productive.

    I'm productive somewhere else, here for the dramas yes.

    LMAO 🤣

    Thanked by 1Noct
  • booskitbooskit Member

    If you came in and were respectable, you would have been received better. Instead, you were a grade A asshole and then started editing posts after you made them to make yourself look better. @Vexelia

    Thanked by 2nghialele buggedout
  • nghialelenghialele Member

    @booskit said:
    If you came in and were respectable, you would have been received better. Instead, you were a grade A asshole and then started editing posts after you made them to make yourself look better. @Vexelia

    Great take but I doubt he understand.

  • @Vexelia said:

    @totally_not_banned said:
    Oh, i remember GoodLeaf. That was a majorly jolly fella.

    This thread is a whole lot of TL;DR though. In any case it's the epitome of professional business relationship to have beef with someone, then become friends and finally help them to clear the reputation of their hacked LET account. I'm quite impressed i'll have to say. Well done, gentleman, well done.

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:
    Full disclosure, I work for Nate, but this was done because I'm helping him professionalize. There is a lot of work to be done, but this entire thread is pure braindead slop. You made accusations that I've never seen in any of the tickets and never backed up with evidence. Additionally, we do not offer managed support for free, which you are complaining about. We have so many clients despite having pop up warnings constantly restart their windows server for no reason and corrupt the installation. This happens so frequently that we are developing a new panel slowly BTS to prevent this. Additionally, we charge because we do not have the time to do fix every installation for free. We do however provide a video and instructions on how to fix it yourself. We also have "fees" for disputing because disputing a charge for 'fraud' when it isn't fraud is illegal and induces fees and potential reputational harm with our processors. Every provider, with a brain, will send you to collections if you dispute a charge despite passing 3DSecure.

    The following messages never occurred.

    "his response:
    "who do you think you are?"
    "no fuck you suck my cock"

    I used to think Nate was a skiddy summer host, but he moves more money than most hosts do in a year weekly and has some of the most immature, entitled, and borderline braindead people purchase his services than I've ever had to encounter. For what it's worth, he provides a good service for what he charges and has to put up with.

    Jesus christ.

    Edit: I checked your ticket again, you were on a cheap VPS, and we offered to waive the fee. We are getting too many requests lately for IP changes on cheaper plans. Fee was implemented to curb the abuse temporarily as we expand IP space.

    If you truly want to "professionalize" start by checking your internal logs more carefully before calling customers "braindead"

    Here is the exact transcript of the final conversation on discord before i was banned:

    "Me: look, i dont like whats happening. i dont want to escalate this to people on lowendtalk, webhostingtalk, trustpilot, reddit, and communities. ill act like nothing happened 😊 . but your guy is probably playing with me and your website imposes fines on almost everything. so please process a full refund like you mentioned before. now.

    Nate: Hes not? we charge a $10 fee for ip changes. he even notified you that as a courtesey he was waiving the fee for you. your paying us $10.

    Me: i didnt ask for ip change.

    Nate: yes you did. if you want path it requires a ip change.

    Me: you have my word. just process the full refund now and ill act like nothing happened. i wont post anything anywhere. i just want my money back and we both move on.

    Nate: so me telling you that we dont offer support in discord your response is to threaten to review bomb me? who do you think you are?

    Nate: No. fuck you suck my cock."

    go to your logs and check for yourself. if those exact words from nate are not in your transcripts, i will delete this entire discussion and publicly apologize to you here.

    since you are so confident it didn't happen, why dont you post a video of the full transcript from your side?

    facts over insults.

    I checked the logs and this never occurred. I will speak to Nate about it, but I cannot make that decision.

    You just edited your reply. first, you said "it never occurred" and now you are saying you will "speak to Nate about it." which one is it?

    If you truly checked the logs and confirmed it did't happen, why the sudden change?

    the fact is, you are backtrackng because you know the toxicity is real. i have already provided screenshots of the ticket where the hidden fees were demanded and the ban messages from both the website and discord that followed immediately after our conversation.

    if those insults aren't in your "logs," then your logging system is as broken as your refund policy. im waiting for a real explanation, not more backtracking.

    Since youare claiming im lying, if you don't provide a full, unedited video of the discord transcript from your side showing the entire conversat.

    It never occurred and I edited it because I was in the middle of speaking to Nate about posting the transcript. I am bound by a NDA and cannot do it myself without my bosses permission. It is his company's data, not mine.

    Anyways, your channel was closed, because you owned a discord ticket, meant for pre-sales, for technical support and threats.

    I only have access to a HTML copy and I don't see at all what you are claiming?

    stop playing games. everyone knows an "HTML copy" can be edited in seconds using F12 (Inspect Element) to remove any embarrassing messages.

    if you are so confident in your logs, dont just send a screenshot. provide a video of you accessing the transcript, showing the full conversation, and refreshing the page to prove its not an edited local copy.

    as for the "NDA" and "Boss’s permission," you’ve been replying and making accusations here for hours. Now that you're asked for actual proof, you’re hiding behind "permission"?

    the timeline is simple i asked for a refund, Nate insulted me, and i was banned immediately. your excuses and backtracking only make the company look more guilty.

    Video or it didn't happen.

    Your channel was closed (as in deleted) and all that is available is HTML. Anyone using ticket-based Discord bots would know this is the case.

    I've also reviewed your case further, you were on RoyaleHosting's DDos Protection which is far more stable than Path in AMS, which is more given on-demand/on-request in Amsterdam, due to Path being Path and our low client volume there. I am sorry for the inconsistency, I did not realize you were on a AMS plan until just now.

    This would essentially mean if you wanted Path, we'd change your IP, hence I believe the fee was proposed? I'm not sure why it was mentioned, it must've been a mistake on Joseph's part, but it was offered to be waived anyways.

    its funny how the story changes every hour. first, it was "you asked for an IP change" now its "i didnt realize you were on an AMS plan."

    to answer your questions:

    Gatekeeping: You "gatekeep" protection when your staff tells a client: "if you want path, it requires a $10 fee for an IP change." that is a paywall for a feature advertised as included. period.

    The "hidden" fee: if its not on the checkout page as an addon and not in the TOS it is a hidden fee.

    The Logs: you keep hiding behind "HTML copies" and "deleted channels" if you truly cared about the truth, you wouldnt have posted a truncated screenshot that conveniently hides your staff's verbal abuse.

    im glad you admitted the "inconsistency" in your service, but its too late for excuses after you already tried to blacklist my name on fraudrecord based on a "conduct" charge that you still havent proven.

    one last thing i know exactly who im talking to. you can switch accounts and names as much as you want but the style remains the same. stop playing the "Vexelia" character, Nate. we all know you use multiple accounts to manage your business and your "reputation"

    the community sees through the masks.

    I came into your ticket a little blind admittedly as I only read the discord conversation with barely any context. I later got filled in further and Nate kept rinsing and adding new details I didn't know prior. Going forward, this won't happen again. It is a genuine mistake.

    Also, I am not Nate. I am Adam, anyone and everyone who knows me, knows this is the case.

    Nate and also myself are done replying to this childish thread. I've said and shown what needs to be shown.

    calling a situation "childish" after you failed to justify your hidden fees, staff insults and forged screenshots is a classic exit strategy.

    a "genuine mistake" doesnt include maliciously reporting a customer to fraudrecord. you admitted your inconsistency and your lack of context, yet im the one blacklisted?

    you are not "done" because its childish, you are done because you ran out of lies.

    The screenshots are public. the community has judged

    My patience with you has worn thin. You refuse any explanation, any request to make amends, and would rather blame me for what I am conveying his and the company's side.

    You can email us if you want any conversations with us going forward.

    i have no reason to email you. everything that needs to be said has been documented here, in public, where you cannot hide.

    i am certainly not going to move to private emails to talk with someone whose staff told me "fck you, sck my d*ck" when i simply asked for the service i paid for.

    you say your patience is "worn thin" but what about the customer you insulted, banned and blacklisted on fraudrecord? you admitted it was a "genuine mistake" and that you were "blind" to the context, yet you havent lifted the ban or cleared the malicious report.

    i dont want "amends" or "explanations" behind closed doors. i wanted the service i paid for without hidden fees and verbal abuse. you failed to provide that and then you manipulated screenshots to cover it up.

    the community has all the context they need. im done with your emails and your excuses.

  • VexeliaVexelia Member

    @totally_not_banned said:

    @Vexelia said:

    @totally_not_banned said:
    Oh, i remember GoodLeaf. That was a majorly jolly fella.

    This thread is a whole lot of TL;DR though. In any case it's the epitome of professional business relationship to have beef with someone, then become friends and finally help them to clear the reputation of their hacked LET account. I'm quite impressed i'll have to say. Well done, gentleman, well done.

    I used to have beef with Curtis and we have a good business relationship and friendship now. I'd much rather work out issues than have to argue about it, especially if its as minor as a ten buck a month VPS.

    I see. So you have probably also done some tagteamin, eh? That aside my sieve of a brain managed to come up with a mental picture of the GoofLeaf incident. Details are a bit cloudy but i vaguely remember that he wasn't the worst person ever. Total shitshow of an environment though.

    Nate isn't an awful guy at all, but I had the wrong image of him at first, especially due to how involved he was in his dramas.

    I attempted to be transparent and kind in this thread, but I am extremely exhausted and was met with hostility by OP and seemingly his friends.

    I do not treat disrespect with respect outside of company channels. This isn't a Goodleaf Hosting account, this is my account, my words, my opinion.

    Going forward, we'll be completely silent as that is what people want on drama relating to his company. There is zero clients that we have that use LowEndTalk nor would they even care about a post on it. They have a good service with good uptime, outside of moments when Path does what it does best, downtime, admittedly.

    I'll risk my job to reveal this, but I know Nate won't really care. OP purchased the equivalent of a Chipotle burrito and obviously expected a fine dining experience.

    I do not think we can accommodate his own personal needs despite it all being based on misunderstandings.

    I would be happy to refer him to @SilverCreek.

    Prices might be higher, no guarantees.

  • @itsmeza0103

    Quick question: How did you find GoodLeaf?

  • VexeliaVexelia Member

    @itsmeza0103 said:

    @Vexelia said:

    @totally_not_banned said:
    Oh, i remember GoodLeaf. That was a majorly jolly fella.

    This thread is a whole lot of TL;DR though. In any case it's the epitome of professional business relationship to have beef with someone, then become friends and finally help them to clear the reputation of their hacked LET account. I'm quite impressed i'll have to say. Well done, gentleman, well done.

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:
    Full disclosure, I work for Nate, but this was done because I'm helping him professionalize. There is a lot of work to be done, but this entire thread is pure braindead slop. You made accusations that I've never seen in any of the tickets and never backed up with evidence. Additionally, we do not offer managed support for free, which you are complaining about. We have so many clients despite having pop up warnings constantly restart their windows server for no reason and corrupt the installation. This happens so frequently that we are developing a new panel slowly BTS to prevent this. Additionally, we charge because we do not have the time to do fix every installation for free. We do however provide a video and instructions on how to fix it yourself. We also have "fees" for disputing because disputing a charge for 'fraud' when it isn't fraud is illegal and induces fees and potential reputational harm with our processors. Every provider, with a brain, will send you to collections if you dispute a charge despite passing 3DSecure.

    The following messages never occurred.

    "his response:
    "who do you think you are?"
    "no fuck you suck my cock"

    I used to think Nate was a skiddy summer host, but he moves more money than most hosts do in a year weekly and has some of the most immature, entitled, and borderline braindead people purchase his services than I've ever had to encounter. For what it's worth, he provides a good service for what he charges and has to put up with.

    Jesus christ.

    Edit: I checked your ticket again, you were on a cheap VPS, and we offered to waive the fee. We are getting too many requests lately for IP changes on cheaper plans. Fee was implemented to curb the abuse temporarily as we expand IP space.

    If you truly want to "professionalize" start by checking your internal logs more carefully before calling customers "braindead"

    Here is the exact transcript of the final conversation on discord before i was banned:

    "Me: look, i dont like whats happening. i dont want to escalate this to people on lowendtalk, webhostingtalk, trustpilot, reddit, and communities. ill act like nothing happened 😊 . but your guy is probably playing with me and your website imposes fines on almost everything. so please process a full refund like you mentioned before. now.

    Nate: Hes not? we charge a $10 fee for ip changes. he even notified you that as a courtesey he was waiving the fee for you. your paying us $10.

    Me: i didnt ask for ip change.

    Nate: yes you did. if you want path it requires a ip change.

    Me: you have my word. just process the full refund now and ill act like nothing happened. i wont post anything anywhere. i just want my money back and we both move on.

    Nate: so me telling you that we dont offer support in discord your response is to threaten to review bomb me? who do you think you are?

    Nate: No. fuck you suck my cock."

    go to your logs and check for yourself. if those exact words from nate are not in your transcripts, i will delete this entire discussion and publicly apologize to you here.

    since you are so confident it didn't happen, why dont you post a video of the full transcript from your side?

    facts over insults.

    I checked the logs and this never occurred. I will speak to Nate about it, but I cannot make that decision.

    You just edited your reply. first, you said "it never occurred" and now you are saying you will "speak to Nate about it." which one is it?

    If you truly checked the logs and confirmed it did't happen, why the sudden change?

    the fact is, you are backtrackng because you know the toxicity is real. i have already provided screenshots of the ticket where the hidden fees were demanded and the ban messages from both the website and discord that followed immediately after our conversation.

    if those insults aren't in your "logs," then your logging system is as broken as your refund policy. im waiting for a real explanation, not more backtracking.

    Since youare claiming im lying, if you don't provide a full, unedited video of the discord transcript from your side showing the entire conversat.

    It never occurred and I edited it because I was in the middle of speaking to Nate about posting the transcript. I am bound by a NDA and cannot do it myself without my bosses permission. It is his company's data, not mine.

    Anyways, your channel was closed, because you owned a discord ticket, meant for pre-sales, for technical support and threats.

    I only have access to a HTML copy and I don't see at all what you are claiming?

    stop playing games. everyone knows an "HTML copy" can be edited in seconds using F12 (Inspect Element) to remove any embarrassing messages.

    if you are so confident in your logs, dont just send a screenshot. provide a video of you accessing the transcript, showing the full conversation, and refreshing the page to prove its not an edited local copy.

    as for the "NDA" and "Boss’s permission," you’ve been replying and making accusations here for hours. Now that you're asked for actual proof, you’re hiding behind "permission"?

    the timeline is simple i asked for a refund, Nate insulted me, and i was banned immediately. your excuses and backtracking only make the company look more guilty.

    Video or it didn't happen.

    Your channel was closed (as in deleted) and all that is available is HTML. Anyone using ticket-based Discord bots would know this is the case.

    I've also reviewed your case further, you were on RoyaleHosting's DDos Protection which is far more stable than Path in AMS, which is more given on-demand/on-request in Amsterdam, due to Path being Path and our low client volume there. I am sorry for the inconsistency, I did not realize you were on a AMS plan until just now.

    This would essentially mean if you wanted Path, we'd change your IP, hence I believe the fee was proposed? I'm not sure why it was mentioned, it must've been a mistake on Joseph's part, but it was offered to be waived anyways.

    its funny how the story changes every hour. first, it was "you asked for an IP change" now its "i didnt realize you were on an AMS plan."

    to answer your questions:

    Gatekeeping: You "gatekeep" protection when your staff tells a client: "if you want path, it requires a $10 fee for an IP change." that is a paywall for a feature advertised as included. period.

    The "hidden" fee: if its not on the checkout page as an addon and not in the TOS it is a hidden fee.

    The Logs: you keep hiding behind "HTML copies" and "deleted channels" if you truly cared about the truth, you wouldnt have posted a truncated screenshot that conveniently hides your staff's verbal abuse.

    im glad you admitted the "inconsistency" in your service, but its too late for excuses after you already tried to blacklist my name on fraudrecord based on a "conduct" charge that you still havent proven.

    one last thing i know exactly who im talking to. you can switch accounts and names as much as you want but the style remains the same. stop playing the "Vexelia" character, Nate. we all know you use multiple accounts to manage your business and your "reputation"

    the community sees through the masks.

    I came into your ticket a little blind admittedly as I only read the discord conversation with barely any context. I later got filled in further and Nate kept rinsing and adding new details I didn't know prior. Going forward, this won't happen again. It is a genuine mistake.

    Also, I am not Nate. I am Adam, anyone and everyone who knows me, knows this is the case.

    Nate and also myself are done replying to this childish thread. I've said and shown what needs to be shown.

    calling a situation "childish" after you failed to justify your hidden fees, staff insults and forged screenshots is a classic exit strategy.

    a "genuine mistake" doesnt include maliciously reporting a customer to fraudrecord. you admitted your inconsistency and your lack of context, yet im the one blacklisted?

    you are not "done" because its childish, you are done because you ran out of lies.

    The screenshots are public. the community has judged

    My patience with you has worn thin. You refuse any explanation, any request to make amends, and would rather blame me for what I am conveying his and the company's side.

    You can email us if you want any conversations with us going forward.

    i have no reason to email you. everything that needs to be said has been documented here, in public, where you cannot hide.

    i am certainly not going to move to private emails to talk with someone whose staff told me "fck you, sck my d*ck" when i simply asked for the service i paid for.

    you say your patience is "worn thin" but what about the customer you insulted, banned and blacklisted on fraudrecord? you admitted it was a "genuine mistake" and that you were "blind" to the context, yet you havent lifted the ban or cleared the malicious report.

    i dont want "amends" or "explanations" behind closed doors. i wanted the service i paid for without hidden fees and verbal abuse. you failed to provide that and then you manipulated screenshots to cover it up.

    the community has all the context they need. im done with your emails and your excuses.

  • @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @totally_not_banned said:
    Oh, i remember GoodLeaf. That was a majorly jolly fella.

    This thread is a whole lot of TL;DR though. In any case it's the epitome of professional business relationship to have beef with someone, then become friends and finally help them to clear the reputation of their hacked LET account. I'm quite impressed i'll have to say. Well done, gentleman, well done.

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:
    Full disclosure, I work for Nate, but this was done because I'm helping him professionalize. There is a lot of work to be done, but this entire thread is pure braindead slop. You made accusations that I've never seen in any of the tickets and never backed up with evidence. Additionally, we do not offer managed support for free, which you are complaining about. We have so many clients despite having pop up warnings constantly restart their windows server for no reason and corrupt the installation. This happens so frequently that we are developing a new panel slowly BTS to prevent this. Additionally, we charge because we do not have the time to do fix every installation for free. We do however provide a video and instructions on how to fix it yourself. We also have "fees" for disputing because disputing a charge for 'fraud' when it isn't fraud is illegal and induces fees and potential reputational harm with our processors. Every provider, with a brain, will send you to collections if you dispute a charge despite passing 3DSecure.

    The following messages never occurred.

    "his response:
    "who do you think you are?"
    "no fuck you suck my cock"

    I used to think Nate was a skiddy summer host, but he moves more money than most hosts do in a year weekly and has some of the most immature, entitled, and borderline braindead people purchase his services than I've ever had to encounter. For what it's worth, he provides a good service for what he charges and has to put up with.

    Jesus christ.

    Edit: I checked your ticket again, you were on a cheap VPS, and we offered to waive the fee. We are getting too many requests lately for IP changes on cheaper plans. Fee was implemented to curb the abuse temporarily as we expand IP space.

    If you truly want to "professionalize" start by checking your internal logs more carefully before calling customers "braindead"

    Here is the exact transcript of the final conversation on discord before i was banned:

    "Me: look, i dont like whats happening. i dont want to escalate this to people on lowendtalk, webhostingtalk, trustpilot, reddit, and communities. ill act like nothing happened 😊 . but your guy is probably playing with me and your website imposes fines on almost everything. so please process a full refund like you mentioned before. now.

    Nate: Hes not? we charge a $10 fee for ip changes. he even notified you that as a courtesey he was waiving the fee for you. your paying us $10.

    Me: i didnt ask for ip change.

    Nate: yes you did. if you want path it requires a ip change.

    Me: you have my word. just process the full refund now and ill act like nothing happened. i wont post anything anywhere. i just want my money back and we both move on.

    Nate: so me telling you that we dont offer support in discord your response is to threaten to review bomb me? who do you think you are?

    Nate: No. fuck you suck my cock."

    go to your logs and check for yourself. if those exact words from nate are not in your transcripts, i will delete this entire discussion and publicly apologize to you here.

    since you are so confident it didn't happen, why dont you post a video of the full transcript from your side?

    facts over insults.

    I checked the logs and this never occurred. I will speak to Nate about it, but I cannot make that decision.

    You just edited your reply. first, you said "it never occurred" and now you are saying you will "speak to Nate about it." which one is it?

    If you truly checked the logs and confirmed it did't happen, why the sudden change?

    the fact is, you are backtrackng because you know the toxicity is real. i have already provided screenshots of the ticket where the hidden fees were demanded and the ban messages from both the website and discord that followed immediately after our conversation.

    if those insults aren't in your "logs," then your logging system is as broken as your refund policy. im waiting for a real explanation, not more backtracking.

    Since youare claiming im lying, if you don't provide a full, unedited video of the discord transcript from your side showing the entire conversat.

    It never occurred and I edited it because I was in the middle of speaking to Nate about posting the transcript. I am bound by a NDA and cannot do it myself without my bosses permission. It is his company's data, not mine.

    Anyways, your channel was closed, because you owned a discord ticket, meant for pre-sales, for technical support and threats.

    I only have access to a HTML copy and I don't see at all what you are claiming?

    stop playing games. everyone knows an "HTML copy" can be edited in seconds using F12 (Inspect Element) to remove any embarrassing messages.

    if you are so confident in your logs, dont just send a screenshot. provide a video of you accessing the transcript, showing the full conversation, and refreshing the page to prove its not an edited local copy.

    as for the "NDA" and "Boss’s permission," you’ve been replying and making accusations here for hours. Now that you're asked for actual proof, you’re hiding behind "permission"?

    the timeline is simple i asked for a refund, Nate insulted me, and i was banned immediately. your excuses and backtracking only make the company look more guilty.

    Video or it didn't happen.

    Your channel was closed (as in deleted) and all that is available is HTML. Anyone using ticket-based Discord bots would know this is the case.

    I've also reviewed your case further, you were on RoyaleHosting's DDos Protection which is far more stable than Path in AMS, which is more given on-demand/on-request in Amsterdam, due to Path being Path and our low client volume there. I am sorry for the inconsistency, I did not realize you were on a AMS plan until just now.

    This would essentially mean if you wanted Path, we'd change your IP, hence I believe the fee was proposed? I'm not sure why it was mentioned, it must've been a mistake on Joseph's part, but it was offered to be waived anyways.

    its funny how the story changes every hour. first, it was "you asked for an IP change" now its "i didnt realize you were on an AMS plan."

    to answer your questions:

    Gatekeeping: You "gatekeep" protection when your staff tells a client: "if you want path, it requires a $10 fee for an IP change." that is a paywall for a feature advertised as included. period.

    The "hidden" fee: if its not on the checkout page as an addon and not in the TOS it is a hidden fee.

    The Logs: you keep hiding behind "HTML copies" and "deleted channels" if you truly cared about the truth, you wouldnt have posted a truncated screenshot that conveniently hides your staff's verbal abuse.

    im glad you admitted the "inconsistency" in your service, but its too late for excuses after you already tried to blacklist my name on fraudrecord based on a "conduct" charge that you still havent proven.

    one last thing i know exactly who im talking to. you can switch accounts and names as much as you want but the style remains the same. stop playing the "Vexelia" character, Nate. we all know you use multiple accounts to manage your business and your "reputation"

    the community sees through the masks.

    I came into your ticket a little blind admittedly as I only read the discord conversation with barely any context. I later got filled in further and Nate kept rinsing and adding new details I didn't know prior. Going forward, this won't happen again. It is a genuine mistake.

    Also, I am not Nate. I am Adam, anyone and everyone who knows me, knows this is the case.

    Nate and also myself are done replying to this childish thread. I've said and shown what needs to be shown.

    calling a situation "childish" after you failed to justify your hidden fees, staff insults and forged screenshots is a classic exit strategy.

    a "genuine mistake" doesnt include maliciously reporting a customer to fraudrecord. you admitted your inconsistency and your lack of context, yet im the one blacklisted?

    you are not "done" because its childish, you are done because you ran out of lies.

    The screenshots are public. the community has judged

    My patience with you has worn thin. You refuse any explanation, any request to make amends, and would rather blame me for what I am conveying his and the company's side.

    You can email us if you want any conversations with us going forward.

    i have no reason to email you. everything that needs to be said has been documented here, in public, where you cannot hide.

    i am certainly not going to move to private emails to talk with someone whose staff told me "fck you, sck my d*ck" when i simply asked for the service i paid for.

    you say your patience is "worn thin" but what about the customer you insulted, banned and blacklisted on fraudrecord? you admitted it was a "genuine mistake" and that you were "blind" to the context, yet you havent lifted the ban or cleared the malicious report.

    i dont want "amends" or "explanations" behind closed doors. i wanted the service i paid for without hidden fees and verbal abuse. you failed to provide that and then you manipulated screenshots to cover it up.

    the community has all the context they need. im done with your emails and your excuses.

    thank you for finally showing your true colors by calling my purchase a "chipotle burrito"" whether i spend $10 or $1000, i expect the features listed on the sales page to be there without being asked for more money under the table.

    if you think $10 justifies staff telling a customer to "suck their d*ck" and filing false fraudrecord reports, then your "business ethics" are non existent. you claim to be transparent, yet you are now blaming the customer for having "needs" like... wanting the ddos protection he paid for?

    im done with this "burrito" host. the community can see that your "fine dining" consists of hidden fees, verbal abuse, and forged logs.

  • @itsmeza0103 could you kindly answer my question?

  • NoctNoct Member

    @Vexelia said:

    @Noct said:
    Nate's boy :D :D :D :D :D

    yeah no please do not call me that

    last thing i am is that

    Well, he's got you here, so what does that make you?

  • VexeliaVexelia Member

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @totally_not_banned said:
    Oh, i remember GoodLeaf. That was a majorly jolly fella.

    This thread is a whole lot of TL;DR though. In any case it's the epitome of professional business relationship to have beef with someone, then become friends and finally help them to clear the reputation of their hacked LET account. I'm quite impressed i'll have to say. Well done, gentleman, well done.

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:

    @itsmeza0103 said:

    @Vexelia said:
    Full disclosure, I work for Nate, but this was done because I'm helping him professionalize. There is a lot of work to be done, but this entire thread is pure braindead slop. You made accusations that I've never seen in any of the tickets and never backed up with evidence. Additionally, we do not offer managed support for free, which you are complaining about. We have so many clients despite having pop up warnings constantly restart their windows server for no reason and corrupt the installation. This happens so frequently that we are developing a new panel slowly BTS to prevent this. Additionally, we charge because we do not have the time to do fix every installation for free. We do however provide a video and instructions on how to fix it yourself. We also have "fees" for disputing because disputing a charge for 'fraud' when it isn't fraud is illegal and induces fees and potential reputational harm with our processors. Every provider, with a brain, will send you to collections if you dispute a charge despite passing 3DSecure.

    The following messages never occurred.

    "his response:
    "who do you think you are?"
    "no fuck you suck my cock"

    I used to think Nate was a skiddy summer host, but he moves more money than most hosts do in a year weekly and has some of the most immature, entitled, and borderline braindead people purchase his services than I've ever had to encounter. For what it's worth, he provides a good service for what he charges and has to put up with.

    Jesus christ.

    Edit: I checked your ticket again, you were on a cheap VPS, and we offered to waive the fee. We are getting too many requests lately for IP changes on cheaper plans. Fee was implemented to curb the abuse temporarily as we expand IP space.

    If you truly want to "professionalize" start by checking your internal logs more carefully before calling customers "braindead"

    Here is the exact transcript of the final conversation on discord before i was banned:

    "Me: look, i dont like whats happening. i dont want to escalate this to people on lowendtalk, webhostingtalk, trustpilot, reddit, and communities. ill act like nothing happened 😊 . but your guy is probably playing with me and your website imposes fines on almost everything. so please process a full refund like you mentioned before. now.

    Nate: Hes not? we charge a $10 fee for ip changes. he even notified you that as a courtesey he was waiving the fee for you. your paying us $10.

    Me: i didnt ask for ip change.

    Nate: yes you did. if you want path it requires a ip change.

    Me: you have my word. just process the full refund now and ill act like nothing happened. i wont post anything anywhere. i just want my money back and we both move on.

    Nate: so me telling you that we dont offer support in discord your response is to threaten to review bomb me? who do you think you are?

    Nate: No. fuck you suck my cock."

    go to your logs and check for yourself. if those exact words from nate are not in your transcripts, i will delete this entire discussion and publicly apologize to you here.

    since you are so confident it didn't happen, why dont you post a video of the full transcript from your side?

    facts over insults.

    I checked the logs and this never occurred. I will speak to Nate about it, but I cannot make that decision.

    You just edited your reply. first, you said "it never occurred" and now you are saying you will "speak to Nate about it." which one is it?

    If you truly checked the logs and confirmed it did't happen, why the sudden change?

    the fact is, you are backtrackng because you know the toxicity is real. i have already provided screenshots of the ticket where the hidden fees were demanded and the ban messages from both the website and discord that followed immediately after our conversation.

    if those insults aren't in your "logs," then your logging system is as broken as your refund policy. im waiting for a real explanation, not more backtracking.

    Since youare claiming im lying, if you don't provide a full, unedited video of the discord transcript from your side showing the entire conversat.

    It never occurred and I edited it because I was in the middle of speaking to Nate about posting the transcript. I am bound by a NDA and cannot do it myself without my bosses permission. It is his company's data, not mine.

    Anyways, your channel was closed, because you owned a discord ticket, meant for pre-sales, for technical support and threats.

    I only have access to a HTML copy and I don't see at all what you are claiming?

    stop playing games. everyone knows an "HTML copy" can be edited in seconds using F12 (Inspect Element) to remove any embarrassing messages.

    if you are so confident in your logs, dont just send a screenshot. provide a video of you accessing the transcript, showing the full conversation, and refreshing the page to prove its not an edited local copy.

    as for the "NDA" and "Boss’s permission," you’ve been replying and making accusations here for hours. Now that you're asked for actual proof, you’re hiding behind "permission"?

    the timeline is simple i asked for a refund, Nate insulted me, and i was banned immediately. your excuses and backtracking only make the company look more guilty.

    Video or it didn't happen.

    Your channel was closed (as in deleted) and all that is available is HTML. Anyone using ticket-based Discord bots would know this is the case.

    I've also reviewed your case further, you were on RoyaleHosting's DDos Protection which is far more stable than Path in AMS, which is more given on-demand/on-request in Amsterdam, due to Path being Path and our low client volume there. I am sorry for the inconsistency, I did not realize you were on a AMS plan until just now.

    This would essentially mean if you wanted Path, we'd change your IP, hence I believe the fee was proposed? I'm not sure why it was mentioned, it must've been a mistake on Joseph's part, but it was offered to be waived anyways.

    its funny how the story changes every hour. first, it was "you asked for an IP change" now its "i didnt realize you were on an AMS plan."

    to answer your questions:

    Gatekeeping: You "gatekeep" protection when your staff tells a client: "if you want path, it requires a $10 fee for an IP change." that is a paywall for a feature advertised as included. period.

    The "hidden" fee: if its not on the checkout page as an addon and not in the TOS it is a hidden fee.

    The Logs: you keep hiding behind "HTML copies" and "deleted channels" if you truly cared about the truth, you wouldnt have posted a truncated screenshot that conveniently hides your staff's verbal abuse.

    im glad you admitted the "inconsistency" in your service, but its too late for excuses after you already tried to blacklist my name on fraudrecord based on a "conduct" charge that you still havent proven.

    one last thing i know exactly who im talking to. you can switch accounts and names as much as you want but the style remains the same. stop playing the "Vexelia" character, Nate. we all know you use multiple accounts to manage your business and your "reputation"

    the community sees through the masks.

    I came into your ticket a little blind admittedly as I only read the discord conversation with barely any context. I later got filled in further and Nate kept rinsing and adding new details I didn't know prior. Going forward, this won't happen again. It is a genuine mistake.

    Also, I am not Nate. I am Adam, anyone and everyone who knows me, knows this is the case.

    Nate and also myself are done replying to this childish thread. I've said and shown what needs to be shown.

    calling a situation "childish" after you failed to justify your hidden fees, staff insults and forged screenshots is a classic exit strategy.

    a "genuine mistake" doesnt include maliciously reporting a customer to fraudrecord. you admitted your inconsistency and your lack of context, yet im the one blacklisted?

    you are not "done" because its childish, you are done because you ran out of lies.

    The screenshots are public. the community has judged

    My patience with you has worn thin. You refuse any explanation, any request to make amends, and would rather blame me for what I am conveying his and the company's side.

    You can email us if you want any conversations with us going forward.

    i have no reason to email you. everything that needs to be said has been documented here, in public, where you cannot hide.

    i am certainly not going to move to private emails to talk with someone whose staff told me "fck you, sck my d*ck" when i simply asked for the service i paid for.

    you say your patience is "worn thin" but what about the customer you insulted, banned and blacklisted on fraudrecord? you admitted it was a "genuine mistake" and that you were "blind" to the context, yet you havent lifted the ban or cleared the malicious report.

    i dont want "amends" or "explanations" behind closed doors. i wanted the service i paid for without hidden fees and verbal abuse. you failed to provide that and then you manipulated screenshots to cover it up.

    the community has all the context they need. im done with your emails and your excuses.

    thank you for finally showing your true colors by calling my purchase a "chipotle burrito"" whether i spend $10 or $1000, i expect the features listed on the sales page to be there without being asked for more money under the table.

    if you think $10 justifies staff telling a customer to "suck their d*ck" and filing false fraudrecord reports, then your "business ethics" are non existent. you claim to be transparent, yet you are now blaming the customer for having "needs" like... wanting the ddos protection he paid for?

    im done with this "burrito" host. the community can see that your "fine dining" consists of hidden fees, verbal abuse, and forged logs.

    I'd like to clarify all your points. Firstly, I was not apologizing to you for anything other than my misunderstanding that you were on our Amsterdam location and not our vastly larger NJ and Miami POPs. I said there was a mistake on my part. Not Josephs or Nates. Secondly, you threatened to "post" us all over the internet if we didn't conduct an immediate refund and that we banned your discord account because you were told we cannot do support over Discord and kept going forward with the discussion over improper channels. This is a standard industry practice. There is zero hidden fees, we offered to waive it too, and you still wanted a refund, and then crashed out. We couldn't give you a refund over Discord even if we wanted to. Also, ReliableSites charges $15 for IP Changes. It's very much a industry practice nowadays. Also, no fraudulent fraudrecord reports have occurred when you abused and threatened staff. No money was asked under the table and support offered to waive the fee because you were switching protection providers rather than cycling IPs due to let's say being blocked on a service.

    No hidden fees, no verbal abuse, no forged logs, zero evidence on your part, and just hyper aggression over $10.

    Additionally, $10 versus $1000 very much so matters whether you like it or not in every company. The only people who make those claims are the people paying $10 rather than a $1000. Companies will give slack channels to actual clients, not the cheap plentiful userbase.

    Sad reality, but it is what it is. I would go get some Chipotle right now but they close in six minutes.

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