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That lowendbox place sounds like it gets a lot of drama, do they have a forum or something?
i got the refund, but bravo, i lost hundreds Canadian dollars for currency shift
May 5 (your purchase): 2000 ÷ 1223 = 1.6354 CAD/EUR
May 13 (your refund): 1970 ÷ 1223 = 1.6108 CAD/EUR
a total of over 10000cad makes hundreds of dollars difference, nice dasao nice dasabo, i will go for fraud claim again instead of accept the refund unless you can makeup my extra lost
Ignoring the exchange difference, why was the refund $30 less than the charge?
same amount of eur, but I pay in cad, that caused the currency shift of 30 cad dollar
Invoice 106895: $2,000.83 → $1,970.49 = -$30.34
Invoice 106896: $7,726.84 → $7,609.70 = -$117.14
Invoice 106897: $5,388.98 → $5,307.31 = -$81.67
Total: $15,116.65 → $14,887.50 = -$229.15
I see. The refund and the charge were both 1223 euro. The $1970 was after conversion of the refund. I didn't catch that the first time.
Wow you got royally fucked by this.
indeed, I dont expect compensate, but I had to changed to two new cards（auto switch to new cards triggered by the fraud） and i have to switch all my payment info to new card again and again. and now this？i cannot take it anymore. I understand its because of currency shift, but that's just all mess coming from nowhere but dasabo, make my life tougher. imagine i didn't use dasabo, everything will be gone
Nah, they should report everything as the fraud that it is and let their credit card company deal with it. They shouldn't be out any money in the end. So just a little fucked for the inconvenience. At least I hope.
.
You mean like royal Canadian fucked, right?
NDAs are worthless if you don't act on them, and especially if you don't trust the person on the other side. Hope this helps.
Sucks hardcore. What did you learn from it?
dont buy dasabo. always go for paypal, no credit card pays anymore
How about: reasonable limits on CC, no pre approval, second verification like 3DS ?
(Paypal has the same issue with currency conversion like Stripe, maybe worse)
Oh, and paypal is in no way better than stripe, especially when it comes to currency conversion.
So with PayPal, is it possible for a rogue Dasabo employee (who may or may not be in a romantic relationship with other Dasabo staff members) to run through new transactions against my PayPal?
I thought with PayPal, one the benefits of having this intermediary was that this wasn't possible. You could setup a subscription, but then it could only be charged under the terms of that subscription (e.g., "$10 every 15th of August" or whatever).
I did not voluntarily authorize and store a recurring payment method. Not what I, or anyone on this forum, would do with a company with which they are not quite familiar.
I guess it might be best for everyone to run this by fraud at your assorted banks because there's still lots of shit I don't understand, thanks!
I think they already did, we already received the first formal dispute from Amex on Ed Novas transactions that we had already refunded 2 days ago...
I will ask again, have you formally reported the issue to Stripe since this is the sort of thing they take very serious.
I only enforced KYC and Stripe locked my account for a few days since someone sent a report that I was selling weapons.
A bank can't dispute a refunded transcaction, did you refund through the same gateway the payment was paid?
Seriously, your time is of value, @EdNovas, and @Dasabo ought to make that right by paying you for the time you spent working on this to correct their mistake, and that should be at the rate you normally charge for your work.
Plus, that currency shift ought to be made right.
Half serious, the time you spent writing even that comment ought to be made right, too.
Sometimes can be crossover, when the transaction has been refunded but yet to show on the customers bank because they created the fraud case the moment they saw the transactions.
Can someone give me a tldr of this thread? it's been 8 pages but what is the exact situation, I am unsure and I would really appreciate if someone can give a gist of it all, thanks!
Yes, it was refunded directly by Stripe, and I can assure you that, in fact, we actually received the formal dispute today, even though the full refund was processed two days ago.
doesn't matter. fully your (companies) fault. you need to compensate for damages. the stripe fees for currency exchange are such damages.
Never had such cross over but i guess maybe is possible.
If I remember there are multiple types of subscriptions. one that sets up paypal to send money at a given interval and then some that allows for being charged (like direct debit). the latter e.g. can also be used for food delivery which do not follow straight same patterns.
but I am not fully sure about the heights and maybe different per country.
hence I'd rather not use it at all/cancel immediately after first invoice. and have additional stuff in place like limits, 3DS and so on
Yes, there is something PayPal call a payment authorisation agreement that allows companies to change your selected or default payment method at any time.
https://lowendtalk.com/discussion/comment/4792210/#Comment_4792210
https://lowendtalk.com/discussion/comment/4792210/#Comment_4792282
https://lowendtalk.com/discussion/comment/4792314/#Comment_4792314
TLDR after spending 30 minutes reading the texts: Dasabo themselves claim that an employee at dasabo Customer support department who worked for many years there basically for some personal reasons decided to fight against Dasabo and its employees and was able to view credentials, so he caused the situation of chargeback of multiple thousands of dollars to some users.
Now dasabo claims that they have refunded the users but this has costed a loss of 229.15$ to @EdNovas
https://lowendtalk.com/discussion/comment/4792936/#Comment_4792936
It also seems that they took a week in all of this and left some of these users with these chargebacks of thousands of dollars in the middle of all such chaos and stress it seems.
@Dasabo has since created a post at LET stating if they should leave it altogether or not.
Personal opinion: I really don't like the way they handled the situation at all, we are also left unclear as to what was the reason for their employee to do this,
What hosts should do: Proper ACL, your support shouldn't be able to charge thousands of dollars, better communication efforts would be recommended too. You shouldn't take one week for such massive bills, these bills are life altering. Accept crypto too if you aren't doing already and maybe even incentivize it by 5% or something, it can save you a lot of regulatory mess perhaps
What customers should do: Paypal disputes, Virtual credit cards, Preferably crypto.
What Dasabo should do: Refund 230$ to @EdNovas immediately. He lost this money because of an mistake whose onus is on you dasabo, instead of going and creating a LET thread should I leave LET
accept responsibility, use less AI within texts, and refund the guy who lost 230$ because of whatever is happening internally at your company.
I hope this helps to anybody reading, thanks for reading.