[SoftShellWeb] 10 Gbps KVM VPS Deals | Ryzen 9950X NVMe (LA) & Xeon Gold (Utah)

Comments

• SoftShellWeb Member, Patron Provider

  April 30

  @mamboyun123 said:
  Hello everyone,

  I just want to share my extremely frustrating and unacceptable experience with SoftshellWeb. I purchased a Ryzen - Two / Ryzen & Gold VPS on February 27th, 2026. Everything was working fine until April 27th, when they suddenly suspended my VPS without any prior warning, any evidence, or any proper explanation.

  The only reason displayed is simply "SPAM". No logs, no details, nothing at all.

  Since the suspension I have opened multiple urgent tickets:

  • #102744 - Urgent: Immediate Unsuspension Request - SPAM Suspension (April 27, 14:47)
  • #183814 - Follow-up: Urgent Unsuspension Request (April 27, 15:09)
  • #633226 - PLEASE Urgent REPLY!!!!!!!!!!!!!!!! (April 30, 12:40)

  Today is already April 30th — more than 3 full days have passed — and there has been ZERO reply from support. Not a single word.

  I cannot log in, I cannot perform any operations, and most importantly, I cannot backup my data. The panel clearly says: "This VPS is suspended. You cannot perform any operations for the VPS!"

  At this point I don't even want to continue using their service anymore. I just want to get my data out and cancel. That's all. But they are completely ignoring me.

  This level of "support" is absolute rubbish. You pay for a service, they suspend it without any proof, then ghost you for days while your data is locked away. It's not just bad support — it's completely unprofessional and disrespectful to paying customers.

  I have seen other users on LET complaining about the exact same issue: sudden spam/abuse suspensions with no explanation and tickets that go unanswered for days. This seems to be a pattern, not a one-off mistake.

  @SoftShellWeb — if you're reading this, respond immediately and give me a way to backup/export my data before anything is deleted. I have attached screenshots of the suspension notice, account details, ticket list, and service status.

  To everyone considering SoftshellWeb: think twice. For $6.95/month you might get cheap specs, but when something goes wrong you get treated like this. Not worth it at all.

  I will also be leaving a detailed negative review on Trustpilot to warn other potential customers.

  Has anyone else experienced this exact situation recently with their Ryzen plans?

  I just want my data back.

  
  ![](https://ibb.co/8gnS730p
  https://ibb.co/1fZgL5KX
  https://ibb.co/jkb35H8c "")

  We understand that service suspensions are frustrating. However, the service in question was automatically suspended because it was actively blacklisted by both Spamhaus and Abusix for generating outgoing spam.

  Active spam listings require immediate action to protect our network and ensure the reputation of our other clients is not negatively impacted.

  We have responded to your open support tickets regarding this matter. Please follow up with us there directly so our abuse team can investigate the root cause of the spam and discuss temporary access for data retrieval.
• SoftShellWeb Member, Patron Provider

  April 30

  @haonft said:
  Invoice #25503
  Order Number: 9340490637

  Doubled!
• SoftShellWeb Member, Patron Provider

  April 30

  @sleepcoroe said:
  Network Test site have problem? can't access the site

  We are making some changes at the moment.

  You can use the Test IP's:
  LA: 157.254.18.100
  SLC: 146.71.85.42
• Yachiyo Member

  May 2

  @SoftShellWeb said:

  @Yachiyo said:
  Great price!
  Additionally, is port 25 available?

  Yes!

  Order Number: 6264768055, Thanks! Please double my bandwidth!

  Thanked by 1SoftShellWeb
• SoftShellWeb Member, Patron Provider

  May 3

  @Yachiyo said:

  @SoftShellWeb said:

  @Yachiyo said:
  Great price!
  Additionally, is port 25 available?

  Yes!

  Order Number: 6264768055, Thanks! Please double my bandwidth!

  Doubled!

  Thanked by 1Yachiyo
• hustletown713 Member

  May 4 edited May 4

  Order Number: 6759036792

  Thanked by 1SoftShellWeb
• SoftShellWeb Member, Patron Provider

  May 4

  @hustletown713 said:
  Order Number: 6759036792

  
• lovemjj Member

  May 4 edited May 4

  nice
• SoftShellWeb Member, Patron Provider

  May 5

  @lovemjj said:
  nice

  
• coms Member

  May 8

  Order Number is: 4945489960
  Please double it!
  Thanks in advance

  Thanked by 1SoftShellWeb
• SoftShellWeb Member, Patron Provider

  May 12

  @coms said:
  Order Number is: 4945489960
  Please double it!
  Thanks in advance

  Doubled
• ivanctlq Member

  May 12

  Out of Stock
  Ryzen 4GB
• homerfan Member

  May 13

  Looks like everything is out of stock. Is Ryzen 8GB yearly still available? 🤞