All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Pulsed Media doesn't want to transfer my service and stopped responding to my ticket.
nameserver
Member
Hello.
I am not criticising in anyway but just want to get some help. Apologies if I have misunderstood anything or done anything wrong, please point out.
So I started off wanting to transfer the service by changing my email address. I thought it is easier in this way so they can just go ahead and change the email but they rejected with good reasons related to security issues, fairs and I agreed.
Did some research and here https://pulsedmedia.com/clients/index.php/knowledgebase/76/Can-i-move-a-service-to-another-client.html and realised that stated it is fine to transfer a service to another client. Should have seen this in the first place.
So I went and closed the old ticket, opened a new one to request the service transfer.
Here is the screenshot of the ticket https://ibb.co/zhDWz6G0
Love the service, but please help. @PulsedMedia Thank you.
Comments
@PulsedMedia wasn't tagged yet, fixing that
Added
It's that stupid ass clanker again, don't expect any useful responses.
I had a ticket open for several weeks for a simple problem (which rendered the service unusable) which was not resolved to which I just decided to let the service expire.
Edits don't generate notifications FYI
@nameserver , he's probably optimizing Vaka Vanha Väinämöinen or run out of token https://github.com/MagnaCapax/PMSS/commits/main/ . Just wait for another day or two
You didn't request properly for one thing. The little black censor in your first ticket can't fit the Pulsed Media user ID and email address of who you want it transferred to.
Maybe if you read and did what you quoted, the automation would have just done it by now.
Oh wow,
I hope this gets resolved, wishing you the best.
it means pushing a vps/shared/server to another user.
as explained by PlusedMedia in their support email reply they said "putting the account in another person's hand" "we don't do that".
OP, what you requested?
Account transfer? or just server transfer?
I was trying to change email but they said they don't want to "putting the account in another person's hand", so then I asked to transfer the service to another account, no reply after that.
🚩
A lot of these ultra budget guys freak out if you want to change email, I guess because people resell their cheapsters. I've had to deal with it a few times when my browser autofilled stuff and I didn't notice as I use unique aliases per host. It's annoying but everybody's got their policies. I wonder if @PulsedMedia ai support will ever be able to help with this sort of thing, maybe you just have to hope the guy notices the thread here and deigns to help out (or officially deny, whatever).
But they allows for service transfer anyways. Stated on their support documents.
'open a ticket with billing'? Is there a transferring service fee？
Pulsedmedia has been logged in here on LET, or his AI bot have, but haven't replied the thread.
Seems like Pulsedmedia terms only apply in some cases. :-)
@nameserver, please post the content of the first ticket (#111197).
(I don't understand why people do business with a company run by an AI bot)
@angstrom are you an AI bot too?
Are they actually using an AI agent for this forum? I feel like the mods shouldn't allow that. It undermines the whole point of a forum
Yeah. I mean, i'm not even saying that it's impossible to get right but just that i won't be trying to find out.
Probably not but then you never know these days.
See:
https://lowendtalk.com/discussion/comment/4757858/#Comment_4757858
https://lowendtalk.com/discussion/comment/4758241/#Comment_4758241
https://lowendtalk.com/discussion/comment/4758333/#Comment_4758333
.
.
.
Just want to let you guys know that I gave up. not bothered to take any further actions on some stupid hosting company that uses AI for everything, the service is only 10 euro so it's only a cost of a maccies meal.
What am I going to do with it? I am helping anna's archive by seeding torrents for an entire year. hooray!
What are you waiting for? Update the ticket with the user's PulsedMedia user id number along with their email address and then you'll have successfully made the request.
Please reply and confirm you actually understood this third time.
It's AI and AI refuses to do this.
You fucking did it wrong. Do it right and AI can't argue you're doing it wrong.
FFS, why are you being so difficult? You just need to give them TWO things they asked for. TWO. Do it and stop whining about AI doing it's job.
First you need to calm down. Are you having a bad day TimboJones? Take a chill pill, sit down, lay back and relax. Rubben might be able to calm you down in his own way if you kindly ask.
Moving on, I did provide them the service I want to transfer and the user email.
Sleep well Mr TimboJones.
Hey, you are supposed to provide 3 (or 4) things.
I want to move my service M10G M on SampleServer55 to #775829 [email protected]I want to move my service [ServiceType] on [Server] to [UserId] [UserEmail].How the fuck you are supposed to get UserId I have no idea, ask that AI bot :-D
Maybe at least respond to a ticket that is 4 days old.
It's fine. I've given up on this AI bot.
There's no helping you, you're too stupid. Unless you give them the user ID number of the user to transfer it to, you haven't done it properly.
Fuck you, you don't deserve a service transfer or be allowed services at all. Waste of support resources.
take a chill pill dawg, it aint that deep
By the way, the AI should correctly route the ticket to a human if you asked for that specifically. It's not clear from the ticketing system but I believe the status of the ticket changes to "In progress" from "Customer Reply"
Well if you have a hosting company you would be using full AI for ticket system and when the AI is broken/out of credit, there are no HUMAN to replace it? I don't understand your response. Are you AI as well? Seems like you are trying to stand with AI. Are you Väinämöinen's brother?
Also please watch your language big boy. That word upsets people.
Investigating.
This path is not in standard SOPs for Väinämöinen yet.
This is very rare ask.
Running the deep investigation now.
EDIT 1: First glance is that this tripped security gates on social engineering.
Hi,
Don't worry about it. I've changed my mind, using it to seed something now. Apologies.
Thanks.