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Need Help! My resource has been wrongfully suspended.
Hi Community,
I have reach out to you all in a hope of getting some help after getting no response from Dartnode.
I am a student and love self hosting stuffs and I am a customer since August Iast year. Besides an issue with their ipv6 routing few months ago I never had any problem.
But this month I stumbled upon a very strange payment bug and I feel no one is listening. I pay my invoice every month between 1-3, 1st is due date but they give a generous grace period of 3 days. And due to my tight budget I am always able to pay btw 1 to 3, i never defaulted and always paid in time. **This month too i paid on May 3rd but instead of it getting applied to invoice as usual, it got diverted to credits. **I didn't thought much and selcted pay with credits, but out of my $2.80 only $1.80 got paid and I was unable to use the remaining $1 saying its mandatory to have that much and contact support. I never had this issue ever before. I raised a ticket and it automatically got diverted to accounting with 7 days TAT. I was relaxed thinking that it will be automatically applied at end of grace period. But next day I got an email that they suspended by VM due to no payment. I replied to it explaining everything with ticket # i created. It created a new ticket and it sat there for whole day with no response. After 24 hours i created a third ticket for no response on above two and a rep stated that a specialist team rep will contact me for response shortly. After some time my $1 was applied to invoice but my VPS was still suspended. Its been now more than 24 hours and no response on it yet and the other two.
I am afraid that before they would even respond, their automated system would delete my vps and all my data will be gone. I would be grateful if yall could help this to get their attention so it could be resolved asap. I dont have any other problem, they are a great host, its just a bug in their payment system creating this issue.
My ticket #s 24369, 24413 and 24442
Thanks!
Comments
this is where you say “good thing I had backups”… right?
[Insert-obligatory-Hello-this-is-Lowend-helpdesk-here]
Well, i doubt we will be able to help you much there @OP besides tagging @Dartnode. Fingers crossed...
Last Active December 2025
I sent out a smoke signal. Hopefully they'll be able to reach out. 😟
That is a funny way of saying "paid in time". Invoice is due 1st, I pay around 3rd because they are nice and give a grace period. Of course I paid it on time!!11111
Get rekt.
Welcome to LowEndSupport!
Your waiting time has been doubled!
Kind Reguards
Thanks everyone! I think @simo can provide some help.
Hello @Deadshot, I had already forwarded your ticket yesterday to a colleague, but it looks like it hasn’t been picked up on time. Sorry for the delay, everything should be fine now 🙂
You can always reach out to the support team/department whenever you need help.
And LET gets a bunch of $7/y dedi deals? I mean, we basically ran your helpdesk and those smoke signals don't grow on trees.
Thanks @simo! I confirm my VDS is online now. Thanks everyone for your support in this thread 😊
lol
"
Just to clarify... these are the same requests, just split across different departments.
One was with Provisioning (which can take a bit longer), another with Accounting. The one I handled was the original ticket sent to Support.
So it may look like multiple tickets, but it’s actually the same issue in different queues.
How are those dedis you promised us coming along?
@totally_not_banned which dedis you're referring to?
Those $7/y ones you said we would get for helping out:
Haha, nice try! But I wouldn’t say that, as my role is limited to support and I’m not involved in decisions regarding deals. Otherwise, I’d definitely go for the $7/year ones myself and buy them before anyone even knows
Hmm, well, how about this: You tell the higher-ups that you made a little oopsie and promised a couple of guys some $7/y dedis for handling a ticket. This happened by accident and you have no idea how but now the company has to deliver to not look bad. When the sale comes we will let you buy the first 3. Don't worry LET is very trustworthy when it comes to things like this. Deal?
Hmm, well, how about this: You tell the higher-ups that you made a little oopsie and promised a couple of boys an upgrade from 5 IOPS to 500 IOPS for doing a push-up. This happened by accident and you have no idea how but now the company has to deliver to not look bad. When the upgrade comes we will let you buy the first 3. Don't worry LET is very trustworthy when it comes to things like this. Deal?
Does your company actually have a technical team? Why hasn't the ticket from two weeks ago been addressed or replied to? #24235
Likewise I have some tickets that were left only partially-resolved for months. I've just come to terms with my two VPSes having ~50% downtime and written them off as a loss, since at least they were cheap from BF25.
@kasuganosora
I've replied to your ticket with a possible solution. Please DM me if that suits you, so I can follow up on the ticket.